Sales Operations Manager at Gravie | Powderkeg

Location: Minneapolis, Minnesota

Employment Type: Full Time

Team: Revenue Operations

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

We’re looking for a Sales Operations Manager to manage the team responsible for supporting Gravie’s Sales Representatives across the end-to- end process for new sales business, from RFPs to contract delivery. At a time of rapid sales growth, the Sales Operations Manager is essential in making sure the people, process and technology supporting the Sales Team is optimized for success.

You will:

· Assign and prepare team members to assist Sales Representatives in the collection and qualification of RFP data and requirements sent by brokers

· Ensure the team properly scrubs and prepares RFP’s for Underwriting review

· Monitor Salesforce to make sure team accurately submits RFP requests

· Manage data entry and critical quoting metrics that are housed in Salesforce

· Diligently monitor and ensure proposal turnaround times are met or exceeded and clearly communicate turnaround time expectations with the Sales team

· Build and oversee a quality assurance program for proposal accuracy

· Work hand-in-hand with the Sales, Underwriting and Implementation teams to make sure responsibilities and handoffs in the end-to-end sales process, from RFPs to contract execution, are properly defined

· Triage assignments and sales support tasks equitably across the team

· Hire, coach and develop team members

· Develop a comprehensive training program and get team members up-to- speed quickly

· Create and continuously refine a library of process and procedural documentation

· Identify and lead projects that make the RFP process more efficient, automated and accurate

· Work with the Sales team to improve proposal content, layout and style

· Oversee provider and pharmacy searches with network and pharmacy benefit management (PBM) partners

· Make recommendations and drive operational change around sales productivity and process

· Define all necessary materials and information required during the sales process, and ensure it is stored correctly in Salesforce and shared company folders

· Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented

**You bring: **

· 3+ years of relevant experience in sales support or RFP development at a health insurance carrier or agency

· 1+ year of experience managing people

· A high degree of organization, accuracy and detail-orientation

· A resourceful, driven and resilient attitude

· An obsession with hitting deadlines and making sure work is delivered on-time

· Strong customer-service skills

· Excellent written and verbal communication skills

**Extra credit: **

· Previous startup company experience

· Salesforce experience

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.

Where permitted by applicable law, candidates must be fully vaccinated or be willing to be fully vaccinated for COVID-19 by date of hire to be considered for a job at Gravie.

Job Summary
  • Job Title
    Sales Operations Manager
  • Company
    Gravie
  • Location
    Minneapolis, MN
  • Employment Type
    Full time
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