<p>Location: Remote</p><br/><p>Employment Type: Full Time</p><br/><p>Team: Infrastructure</p><br/><div><b style="font-size: 18px">Company&nbsp;Overview</b></div><div><br></div><div><a href="https://www.ageoflearning.com/" style="font-size: 11pt" class="postings-link">Age of Learning®</a><span style="font-size: 11pt">&nbsp;is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product,&nbsp;</span><a href="https://www.abcmouse.com/abc/" style="font-size: 11pt" class="postings-link">ABCmouse.com®&nbsp;</a><i><a href="https://www.abcmouse.com/abc/" style="font-size: 11pt" class="postings-link">Early Learning Academy</a></i><span style="font-size: 11pt">, is an award-winning comprehensive curriculum for children.&nbsp; </span><i style="font-size: 11pt"><u>Adventure Academy</u></i><a href="https://www.adventureacademy.com/?src_tag=AofLcom_Homepage" class="postings-link">™<i style="font-size: 11pt">,</i></a><span style="font-size: 11pt"> the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include&nbsp;</span><i style="font-size: 11pt"><a href="https://www.ageoflearning.com/schools/mymathacademy/" class="postings-link">My Math Academy®</a></i><span style="font-size: 11pt">&nbsp;, an adaptive, personalized program that helps students master foundational math concepts, and&nbsp;</span><i style="font-size: 11pt"><a href="https://www.ageoflearning.com/schools/myreadingacademy/" class="postings-link">My Reading Academy™</a></i><span style="font-size: 11pt">,</span><i style="font-size: 11pt">&nbsp;</i><span style="font-size: 11pt">which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit&nbsp;</span><a href="https://www.ageoflearning.com/" style="font-size: 11pt" class="postings-link">www.AgeofLearning.com</a><span style="font-size: 11pt">.</span></div><div><br></div><div><b style="font-size: 18px">Summary:</b></div><div><span style="font-size: 10pt">Age of Learning, School Division, is constantly looking to add to our team! We are is in search of a highly detailed driven, self-motivated, analytical problem solver to take on the Technical Implementation Specialist role. In this role, you will work with our education customers in a fast-paced, multi-project environment, supporting Sales, Product Management, and the Implementation teams on interoperability between the customer’s existing infrastructures, technologies, and Student Information Systems, Learning Management Systems, and Age of Learning’s platforms.&nbsp;</span></div><h3>Responsibilites:</h3><br/><ul><li>Partner with Sales to strategize and implement ways to bring integration and rostering into the initial solutioning stage of presale presentations and discussions.&nbsp;</li><li>Partner with Platform Product Management to support integration, single sign-on, and auto-rostering discussions in customer advisory meetings and provide input into product enhancements.&nbsp;</li><li>As the liaison with Customer Success Managers - respond to customer integration escalations according to the company’s defined escalation intake process.&nbsp; </li><li>Analyze complex technical issues and define root causes to implement solutions with minimal supervision</li><li>Support the proposals team with technology and integration responses when needed.</li><li>Develop and maintain technical documents as needed</li><li>Provide mentoring and training to team members and serve as an escalation point</li><li>Strong troubleshooting skills leveraging the OSI model</li><li>Continually research current and emerging technologies and propose changes where needed.</li></ul><br/><h3>Required Qualifications:</h3><br/><ul><li>Bachelor’s degree in a related field or equivalent experience. </li><li>2+ years of customer-facing technical experience in the technology industry, with a strong focus on systems integration and user access.</li><li>Strong verbal and written communication, presentation, and client management skills required.</li><li>Demonstrated ability to communicate, present, and influence credibility and value of an integrated solution.</li><li>Ability to effectively convey the product message and value proposition through remote or onsite technical demonstrations.&nbsp;</li><li>Proficient configuring applications to use various identity providers such as SAML, LDAP, 0Auth, etc</li><li>CRM knowledge—specifically Salesforce&nbsp;</li><li>Working understanding of Google Workspaces, Office 365&nbsp; or similar platforms</li><li>Travel up to 25% of the time</li><li>Must be located in the Central Time zone</li></ul><br/><h3>Preferred Qualifications</h3><br/><ul><li>Experience managing devices with a Mobile Device Platform</li><li>Certified in one or more of the following: CompTIA A+, Network+, CCNA, ITIL Foundation</li></ul><br/><div><span style="font-size: 14.6667px">The estimated salary range for a new hire into this position is $90,000 USD to $100,000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.</span></div><div><br></div><div><b style="font-size: 18px">Age of Learning currently provides:</b><b>&nbsp;</b></div><div><br></div><div><span style="font-size: 15px">• 90% of employee health and welfare benefits premiums &amp; 65% of dependent benefits premiums</span></div><div><span style="font-size: 15px">&nbsp;• A 401(k) program with employer match</span></div><div><span style="font-size: 15px">&nbsp;• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days</span></div><div><span style="font-size: 15px">&nbsp;• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions</span></div>

Location: Remote

  

Employment Type: Full Time

  

Team: Infrastructure

  

 **Company  Overview**

  

[Age of Learning®](https://www.ageoflearning.com/) is the leading education
technology innovator, creating engaging and effective learning resources to
help children build a strong foundation for academic success and a lifelong
love of learning. Our research-based digital education programs have proven
efficacy in increasing children’s learning gains, and our curriculum is
developed by an experienced team of education experts. Age of Learning’s
flagship product, [ABCmouse.com® ](https://www.abcmouse.com/abc/) _[Early
Learning Academy](https://www.abcmouse.com/abc/)_ , is an award-winning
comprehensive curriculum for children.  __Adventure Academy__[™
_,_](https://www.adventureacademy.com/?src_tag=AofLcom_Homepage) the first AAA
education massively multiplayer online game (MMO), provides elementary-and
middle-school-age learners the opportunity to build critical knowledge in
language, arts, math, science, social studies, and more in a fun and safe
virtual world. The company’s School Solutions Programs include  _[My Math
Academy®](https://www.ageoflearning.com/schools/mymathacademy/)_  , an
adaptive, personalized program that helps students master foundational math
concepts, and  _[My Reading
Academy™](https://www.ageoflearning.com/schools/myreadingacademy/)_ , _ _
which helps young learners become fluent readers and build a foundation for
reading comprehension and literacy. With over 10 billion learning activities
completed by more than 50 million children worldwide, Age of Learning is a
global leader in efforts to advance equity, access, and opportunity for all
children. To learn more about Age of Learning, visit
[www.AgeofLearning.com](https://www.ageoflearning.com/).

  

 **Summary:**

Age of Learning, School Division, is constantly looking to add to our team! We
are is in search of a highly detailed driven, self-motivated, analytical
problem solver to take on the Technical Implementation Specialist role. In
this role, you will work with our education customers in a fast-paced, multi-
project environment, supporting Sales, Product Management, and the
Implementation teams on interoperability between the customer’s existing
infrastructures, technologies, and Student Information Systems, Learning
Management Systems, and Age of Learning’s platforms.

### Responsibilites:

  

  * Partner with Sales to strategize and implement ways to bring integration and rostering into the initial solutioning stage of presale presentations and discussions. 
  * Partner with Platform Product Management to support integration, single sign-on, and auto-rostering discussions in customer advisory meetings and provide input into product enhancements. 
  * As the liaison with Customer Success Managers - respond to customer integration escalations according to the company’s defined escalation intake process. 
  * Analyze complex technical issues and define root causes to implement solutions with minimal supervision
  * Support the proposals team with technology and integration responses when needed.
  * Develop and maintain technical documents as needed
  * Provide mentoring and training to team members and serve as an escalation point
  * Strong troubleshooting skills leveraging the OSI model
  * Continually research current and emerging technologies and propose changes where needed.

  

### Required Qualifications:

  

  * Bachelor’s degree in a related field or equivalent experience. 
  * 2+ years of customer-facing technical experience in the technology industry, with a strong focus on systems integration and user access.
  * Strong verbal and written communication, presentation, and client management skills required.
  * Demonstrated ability to communicate, present, and influence credibility and value of an integrated solution.
  * Ability to effectively convey the product message and value proposition through remote or onsite technical demonstrations. 
  * Proficient configuring applications to use various identity providers such as SAML, LDAP, 0Auth, etc
  * CRM knowledge—specifically Salesforce 
  * Working understanding of Google Workspaces, Office 365  or similar platforms
  * Travel up to 25% of the time
  * Must be located in the Central Time zone

  

### Preferred Qualifications

  

  * Experience managing devices with a Mobile Device Platform
  * Certified in one or more of the following: CompTIA A+, Network+, CCNA, ITIL Foundation

  

The estimated salary range for a new hire into this position is $90,000 USD to
$100,000 USD. Salary may vary depending on job-related factors which may
include knowledge, skills, experience, and location.

  

 **Age of Learning currently provides:** ** **

  

• 90% of employee health and welfare benefits premiums & 65% of dependent
benefits premiums

 • A 401(k) program with employer match

 • 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11
observed national paid holidays plus 9 sick days

 • Our flexible work culture means 2 or more days in the office (hybrid) or
100% fully remote options available for most positions

