Location: Remote

Employment Type: Full Time

Team: Infrastructure

Company Overview

Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy , is an award-winning comprehensive curriculum for children. Adventure Academy™ , the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™ , _ _ which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.

Summary:

Age of Learning, School Division, is constantly looking to add to our team! We are is in search of a highly detailed driven, self-motivated, analytical problem solver to take on the Sales Engineer role. In this role, you will work with our education customers in a fast-paced, multi-project environment, supporting Sales, Product Management, and the Implementation teams on interoperability between the customer’s existing infrastructures, technologies, and Student Information Systems, Learning Management Systems, and Age of Learning’s platforms.

Responsibilites:

• Partner with Sales to strategize and implement ways to bring integration and rostering into the initial solutioning stage of presale presentations and discussions.
• Partner with Platform Product Management to support integration, single sign-on, and auto-rostering discussions in customer advisory meetings and provide input into product enhancements.
• As the liaison with Customer Success Managers - respond to customer integration escalations according to the company’s defined escalation intake process.
• Analyze complex technical issues and define root causes to implement solutions with minimal supervision
• Support the proposals team with technology and integration responses when needed.
• Develop and maintain technical documents as needed
• Provide mentoring and training to team members and serve as an escalation point
• Strong troubleshooting skills leveraging the OSI model
• Continually research current and emerging technologies and propose changes where needed.

Required Qualifications:

• Bachelor’s degree in a related field or equivalent experience.
• 2+ years of customer-facing technical experience in the technology industry, with a strong focus on systems integration and user access.
• Strong verbal and written communication, presentation, and client management skills required.
• Demonstrated ability to communicate, present, and influence credibility and value of an integrated solution.
• Ability to effectively convey the product message and value proposition through remote or onsite technical demonstrations.
• Proficient configuring applications to use various identity providers such as SAML, LDAP, 0Auth, etc
• CRM knowledge—specifically Salesforce
• Working understanding of Google Workspaces, Office 365 or similar platforms
• Travel up to 25% of the time
• Must be located in the Central Time zone

Preferred Qualifications

• Experience managing devices with a Mobile Device Platform
• Certified in one or more of the following: CompTIA A+, Network+, CCNA, ITIL Foundation

The estimated salary range for a new hire into this position is $90,000 USD to $100,000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

Age of Learning currently provides: ** **

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums

• A 401(k) program with employer match

• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days

• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions