Location: Durham, NC

Employment Type: Full Time

Team: Factory Operations

The Company

Spoonflower’s mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper and home decor, such as bedding and table linens. Many of the designers who use Spoonflower to create products also use it to sell their artwork, making Spoonflower the world’s largest marketplace of surface designs. The community of designers and shoppers who make up Spoonflower is central to what we do. Our goal is to continue to expand the reach of Spoonflower’s services internationally, and, more generally, to expand the opportunities available for individuals to express themselves through color, pattern and personalization. At Spoonflower, creativity, customer-focus, resourcefulness, authenticity, fun and trust are the core values of our workplace. Our team is full of creative, multitalented individuals who embody -- like our customers -- a DIY ethic and an embrace of hard work. We offer team members competitive benefits, support of continuing education, the chance to learn new skills and to move within the company, and a dynamic and flexible company culture.

Summary

This position is responsible for working with manufacturing and support teams to monitor workflows, assure that customer orders are delivered within promise date and audit processes across product lines. This role will work closely with the manufacturing teams on an operator, lead and manager level as well as the teams that support manufacturing like safety, quality and other technical resources. The ideal candidate will be adept at assessing daily workloads, prioritizing those daily tasks and then executing on them. They should be able to communicate plans effectively to team members on a regular cadence throughout the shift to assure successful execution by shift end.

Responsibilities

• Research and solve production order issues
• Escalate systematic issues to appropriate production support teams
• Support continuous improvement efforts to improve key performance indicators
• Assist customer service with priority orders
• Work with the production team to prioritize, and schedule work, especially during peak production times
• Utilize manufacturing systems to pull production data and provide reports to key stakeholders
• Provide feedback throughout the new product implementation process
• Subject matter expert in manufacturing systems and support training
• Build relationships and influence cross-functional teams in supporting client commitments
• Ability to accurately report production numbers and quickly distinguish discrepancies within reporting.
• Be able to advise production on quality standards when necessary.
• Assist in communicating quality standards during new product launches.
• Learn new workflows, systems, and products within a project schedule

Requirements

• Proven ability to coordinate data and present in an effective manner to multiple internal customers.
• Intelligent/ high aptitude/ quick learner
• Proficient in Microsoft Office suite applications, especially Excel
• Able to stand for long periods of time, lift up to 40 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions
• Ability to multi-task and complete daily tasks by established deadlines
• Excellent verbal and written communication skills
• Work experience within a manufacturing environment preferred, but not required
• Ability to work efficiently and accurately in teams as well as individually
• Experience analyzing data to drive problem-solving activities
• Ability to learn existing processes while also identifying ways to improve them
• Excellent organizational and problem-solving skills

What Can We Offer You?

• 100% company paid medical premiums for you and your family
• 93% of qualifying medical expenses covered by the company
• 401K with a 4% company match
• 120 hours of PTO a year
• 88 hours of flexible holiday pay
• $75 Monthly Creativity Benefit

Interested?

If you're interested in joining Spoonflower, please send a cover letter, telling us what inspires you about Spoonflower and why you think you are perfect for our team. We are as interested in knowing who you are as we are in knowing what you can do. Applications without a cover letter will not be considered.

Include in your letter a URL for any/all your online material that you would like to share with us, including resume, blog, or portfolio of work.

We have a trove of talented individuals in the Durham and RTP areas. Therefore, only local candidates will be considered.

We look forward to hearing from you!

To all agencies:

Please, no phone calls or emails to any employee of Spoonflower, Inc. about this job posting. All resumes submitted by search firms/employment agencies to any employee at Spoonflower, Inc. via email, the internet or in any form and/or method will be deemed the sole property of Spoonflower, Inc. unless such search firms/employment agencies were engaged by Spoonflower, Inc. for this requisition and a valid agreement with Spoonflower, Inc. is in place. In the event a candidate who was submitted outside of the Spoonflower, Inc. agency engagement process is hired, no fee or payment of any kind will be paid.

To qualify for employment at Spoonflower, Inc., applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status. Spoonflower is committed to a policy of Equal Employment Opportunity. All qualified applicants are considered for employment without regard to race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, sexual orientation, marital status, age, physical or mental disability, protected veteran or military status, genetic information, or any legally recognized protected basis under federal, state or local laws, regulation or ordinances.