Location: Durham, NC
Employment Type: Full Time
Team: Product Owners
The Company
Spoonflower’s mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper and home decor, such as bedding and table linens. Many of the designers who use Spoonflower to create products also use it to sell their artwork, making Spoonflower the world’s largest marketplace of surface designs. The community of designers and shoppers who make up Spoonflower is central to what we do. Our goal is to continue to expand the reach of Spoonflower’s services internationally, and, more generally, to expand the opportunities available for individuals to express themselves through color, pattern and personalization. At Spoonflower, creativity, customer-focus, resourcefulness, authenticity, fun and trust are the core values of our workplace. Our team is full of creative, multitalented individuals who embody -- like our customers -- a DIY ethic and an embrace of hard work. We offer team members competitive benefits, support of continuing education, the chance to learn new skills and to move within the company, and a dynamic and flexible company culture.
In August 2021, Spoonflower joined the Shutterfly family of brands to increase the depth and breadth of what people can create, customize, and buy by connecting 21 million active Shutterfly users to more than 1 million designs by independent artists in the Spoonflower global marketplace. [Read the press release here](https://www.spoonflower.com/en/press-release/shutterfly-has- acquired-spoonflower).
The Opportunity
We are seeking an eCommerce Product Manager to join our growing Product Management & User Experience team. This leader will focus on driving a holistic and dynamic customer experience from ideation to execution; improving online conversion, supporting new business initiatives, and leading platform improvements for scale. This is an ideal role for a highly motivated, detail oriented, and analytical problem solver.
** _Responsibilities | In this role you will _**
Effectively prioritize across a broad list of initiatives, working closely with the Head of Product and theUX and scrum teams to balance customer experience, opportunity, risk, and time to market
Engage and nourish stakeholder and customer relationships to understand moments of delight, opportunities, and pain points in the shopping journey
Be a student of eCommerce and creatively marry industry trends and experiences with the unique product offering of Spoonflower
Drive downstream product deliverables associated with a given initiative including business cases, hypotheses, user requirements, and acceptance criteria
Challenge the organization to be data driven and quality focused; leverage data to help drive decisions, have a mindset focused on continuous process improvement, and champion hypothesis setting, split testing, and rigorous analysis
Identify and resolve risks, tradeoffs and obstacles, and understand when to engage leadership teams for support Define, participate in, and manage processes for bug tracking, triaging, and resolution
** Requirements|What we are looking for**
3-5 years of product management experience in an Agile environment
Demonstrated knowledge and ability to manage product backlogs
Experience managing a platform roadmap, re-platforming experience is a plus
Demonstrated experience and knowledge working with Atlassian tools such as JIRA and Confluence - History and experience juggling multiple concurrent projects Analytical and problem solving experience with large scale systems
Strong partnership and collaboration skills – you appreciate the importance of bringing others along on the journey
An understanding of search engine optimization, internally and externally
Interested?
If you're interested in joining Spoonflower, please send a cover letter, telling us what inspires you about Spoonflower and why you think you are perfect for our team. We are as interested in knowing who you are as we are in knowing what you can do. Applications without a cover letter will not be considered.
Include in your letter a URL for any/all your online material that you would like to share with us, including resume, blog, or portfolio of work.
We look forward to hearing from you!
To all agencies : Please, no phone calls or emails to any employee of Spoonflower, Inc. about this job posting. All resumes submitted by search firms/employment agencies to any employee at Spoonflower, Inc. via-email, the internet or in any form and/or method will be deemed the sole property of Spoonflower, Inc. unless such search firms/employment agencies were engaged by Spoonflower, Inc. for this requisition and a valid agreement with Spoonflower, Inc. is in place. In the event a candidate who was submitted outside of the Spoonflower, Inc. agency engagement process is hired, no fee or payment of any kind will be paid.
To qualify for employment at Spoonflower, Inc., applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status. Spoonflower is committed to a policy of Equal Employment Opportunity. All qualified applicants are considered for employment without regard to race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, sexual orientation, marital status, age, physical or mental disability, protected veteran or military status, genetic information, or any legally recognized protected basis under federal, state or local laws, regulation or ordinances.