Senior Technical Success Manager at Matillion | Powderkeg

Location: Remote / Denver

Employment Type: Full time

Team: Success Management

Matillion is The Data Productivity Cloud

Matillion helps teams get data business-ready, faster — accelerating time-to- value and increasing the impact data can have.

Thousands of enterprises including Cisco, DocuSign, Pacific Life, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI.

With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world.

We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms.

With dual headquarters in Manchester, UK and Denver, Colorado, and an expanding hybrid culture, we are looking for passionate, high-integrity individuals to help us scale up our rapidly growing business.

We are now looking for a Senior Technical Success Manager to join #TeamGreen in the US. The role can be based from our Denver-HQ, or remotely across the US.

Matillion Technical Success Managers are trusted partners to our customers, responsible for driving adoption and optimizing use of the Matillion platform in service of customer outcomes. TSMs act as the technical subject matter expert and counterpoint between Matillion and the customer’s data engineers and leaders throughout the customer’s lifecycle. TSMs are responsible for rapidly understanding customer needs from a product SME, business, and technical requirements perspective to drive adoption and ultimately contribute to maximizing customer net dollar retention.

What you'll be doing;

Nailing the Landing:

  • Establishing strong account alignment with sales as customers come onboard to ensure a smooth transition from pre to post sales
  • Quickly building a joint success plan with named customers to accelerate consumption and drive achievement of business outcomes
  • Understand and advise on complex data, cloud architectures to drive optimal results for Matillion customers
  • Managing to key implementation milestones to ensure customers achieve rapid time to first value and become sticky, engaged customers for life

Driving Retention and Expansion:

  • Managing a variety of customers, driving account health, renewal, and revenue growth
  • Driving feature adoption and usage expansion of Matillion products across named customer organizations
  • Evangelizing new product features & providing customer feedback to Matillion’s Product team
  • Adapting quickly to product changes and limitations, helping customers find solutions and adaptations that work for them

Building Long Term Relationships:

  • Building trusted relationships with customers, helping them recognize the value of their investment and ensuring their objectives are met
  • Through proactive customer engagement, uncovering customer needs and new stakeholders, anticipating risks, identifying opportunities, and collaborating with Sales, Solutions, Product or other departments to protect and grow your accounts

Cross Functional Collaboration:

  • Contributing to Customer Success playbooks and resources, in order to ensure we are engaging the right customers at the right time in the right way
  • Acting as a Matillion liaison for customer questions, issues and escalations, working with Matillion Support, Product Management, Engineering and other teams as needed to ensure customer success

Essential Skills:

  • 5+ years of ETL or Data Integration experience involving SQL
  • 7+ years of experience in success management or a related function, with direct customer advocacy and engagement experience in post-sales functions (success management, technical support, professional services)
  • Knowledge of one or more of the cloud computing platforms: AWS, GCP or Azure (Certification is a plus)
  • Knowledge of container technologies (Kubernetes, Fargate)
  • Hands-on experience delivering solutions using one of the MPP databases: Snowflake, Redshift, BigQuery, Teradata, Netezza or Azure SQL Data Warehouse
  • Self starter with an independent personality. Must be comfortable with a vague work environment
  • Strong mentor and collaborator for thought leadership on technical Cloud Data Warehousing topics
  • Experience driving successful onboarding projects
  • Experience driving successful partnerships with sales teams on renewal and expansion strategies
  • Master at managing a backlog of customer CTAs, balancing a complex set of needs across ever evolving book of business

Desirable Skills:

  • Python or Java knowledge
  • Network/Cloud security fundamentals
  • Experience with the software development lifecycle, under different project management styles
  • Knowledge of Enterprise IT projects, processes, protocols
  • Current knowledge, and passion for the data and application integration markets, current market trends and industry players

Personal Capabilities Required:

  • Ability to travel up to 25%
  • Strong Interpersonal, presentation and communication skills
  • An intersection of technical skill and first class customer communication
  • A self-confessed technology geek, with the ability to talk for hours about all things “data”
  • Ability to draw out and understand a customer’s unique technical requirements and business goals
  • Analytical and problem-solving skills

At Matillion, we are committed to providing competitive salaries in line with market standards. Our estimated compensation range for this position is $112,000 - $154,000, but the final salary will be based on your relevant skills, experience and qualifications demonstrated in the hiring process.

#LI-MH1

#LI-Remote

Find out more about Matillion and our core company values.

** Our Benefits**

- A truly flexible & remote working culture

- A culture that promotes work-life balance

- Company Equity

- Access to mental health support

- 25 days PTO

- 5 days paid volunteering leave

- Health insurance

- Life insurance

- 401K

- Career development with monthly "hackdays" and access to a Udemy account

& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.

Alternatively, if you are interested in Matillion but don't see a suitable role, please email talent@matillion.com

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Job Summary
  • Job Title
    Senior Technical Success Manager
  • Company
    Matillion
  • Location
    Remote
  • Employment Type
    Full time
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