Customer Success Executive at Bloomerang | Powderkeg

Bloomerang combines the best tools, resources, and people to provide a world- class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees . At Bloomerang, you’ll be a part of a mission- driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Customer Success Executive , you will nurture our Mid-Market customer relationships and are responsible for introducing customers to new products and services that will help them achieve their organizations mission. You will be responsible for working with customers to maximize the use of Bloomerang’s solutions and establish a trusted advisor relationship by working to deliver value of products and services.

What You Will Do

  • Manage Mid-Market customers through consultative selling processes to achieve renewal and expansion revenue targets.
  • Leverage domain and product knowledge to drive product adoption and expose opportunities to expand footprint.
  • Proactively forecast and communicate at-risk customers and define mitigation strategies for securing retention.
  • Develop long-term plans and prioritize customer requests to maintain a high degree of confidence and trust.
  • Coordinate and manage commitments across a team of Bloomerang resources leveraging subject matter experts to support customer requests.
  • Provide updates and follow ups to customers on outstanding issues, requests and escalations.
  • Create advocates by ensuring that customers achieve program goals while maintaining strong relationships.
  • Effectively multitask and manage multiple priorities simultaneously.

What You Need to Succeed

  • 1-2 Years of Sales Experience.
  • Aptitude for technology knowledge, spreadsheet and CRM Utilization; previous experience supporting or selling to non-profit organizations is desirable.
  • The ability to be flexible and work in a rapidly changing environment.
  • Outstanding communication skills with a variety of customers and levels of technology knowledge, including developing and delivering presentations, written communication and engaging verbal communication to effectively establish & maintain credibility.
  • Strong creative, multi-tasking, problem solving and organizational skills.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $46,000 - $62,000, plus incentive compensation. Actual compensation within the range will be dependent on the individual's skills, experience, qualifications and location, and applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters.

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Job Summary
  • Job Title
    Customer Success Executive
  • Company
    Bloomerang
  • Location
    Remote
  • Employment Type
    Full time
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