The Product Support Engineer will play a critical role in our customer experience. By providing technical support and critical bug triage, this person will work with our software engineers and external customers. In this role, you will gain a broad understanding of our product and have the ability to influence the future development of features and products. During times of light support case load, the product support engineer will work on a backlog of bug fixes and enhancement requests.
We're looking for someone who can work autonomously but also enjoys being part of a team environment. To be successful in this role you must have a willingness to learn and be comfortable digging into technical problems.
Analyze and resolve customer concerns and problems related to the PureInsights software
Diagnose the root cause, and document interactions
Implement bug fixes
Provide troubleshooting, technical, and software advice
Support updates, releases, and maintenance of the PureInsights products
Create useful tools such as internal software to automate key processes
Experience with MySQL, PostgreSQL, or another database system is required.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Ability to diagnose, troubleshoot and explain technical issues.
Any AWS experience is a plus.
Applications must be legally authorized to work in the United States.
Successful candidates must be willing to undergo a background check, in accordance with local law/regulations.