Technical Writer at Ninety.io | Powderkeg

Location: Atlanta, GA

Employment Type: Full Time

Experience: Mid Level

Technical Writer

www.ninety.io | Remote

At Ninety, we're relentlessly focused on building great companies.

Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations align around a shared vision, develop SMART goals, run great meetings, and build highly scalable processes so they can focus, align, and thrive.

Our platform makes it easy to store, access, track, and archive information and automates everyday operations so organizations can seamlessly progress along their paths toward becoming great companies.

As the Ninety organization continues to experience exceptional growth, we are looking to bring on a Technical Writer who is responsible for helping our clients achieve their goals. This is accomplished by authoring and maintaining resources as part of our growing help center. This collection of content is designed to support clients on tool knowledge and usage, and advises how they should be connecting various aspects of their business using the software. The Technical Writer reports directly to the Education and Documentation Manager, working in collaboration with other content creators, product development, marketing, and other cross-functional teams.

To be successful in this role, you must have:

  • Natural curiosity, with the ability to extract meaning from multiple sources to produce compelling copy.
  • Passion for words and crafting content that connects with specific audiences to support their desire for learning and self-improvement.

Your Key Responsibilities:

  • Author, edit, and maintain library of digital content
  • Collaborate cross-departmentally to understand client needs
  • Measure, analyze, report, and act on various metrics
  • Enhance Ninety's Help Center services

What Success Looks Like:

  • A deep understanding of how the Insights, Tools, and Disciplines contained within our platform help leaders build extraordinarily productive, resilient, and humane companies.
  • Known for writing best-in-class content that helps teams build great companies and individuals become better and better versions of their best selves.
  • Continuous improvement of a world-class knowledge base

Preferred Qualifications:

  • BA in communications, journalism, education, instructional design, technical field, or equivalent experience
  • Experience authoring technical documentation for software (with samples for review)
  • Experience sourcing and developing content for targeted campaigns and/or customer communities
  • Proficiency in digital content writing theory and application
  • Strong written and verbal communication skills including the ability to communicate effectively across teams and functions
  • Strong content review skills with high attention to detail

About Us as an Employer

  • Ninety's focus on elevating productivity, humanity, and resiliency isn't just for our clients. We also believe deeply in helping our employees flourish. At 90, we focus on attracting, developing, and retaining our kind of great people. How?
    • We believe in work from anywhere, giving our employees the freedom to work from wherever they need to live their best life.
    • As needed vacation. Don't worry about punching the clock or losing days.
    • Great healthcare.
    • Education Stipend.
    • Home Office/Co-working Stipend
    • Company and team gatherings each year.
  • Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community.
  • Our values:

GSSD - We get smart stuff done

Teamwork - We collaborate; trust; support; and create

Resilient - We can calmly and wisely respond to adversity and setbacks

Inquisitive​ - We Seek mastery, ask questions, we're learning animals

Best ​- We're better and better versions of ourselves for self and team

Extra Mile - We proactively go the extra mile when needed

The "Seat" we have open

Once we are confident we have someone who is a great core values fit and well suited for the seat they are in, we provide a high degree of autonomy so they can master their seat leveraging their unique abilities and then take on more and more responsibility.

If the above sounds appealing to you, we invite you to apply and see if you are well suited to help us help companies achieve real, healthy, and sustainable growth!

Job Summary
  • Job Title
    Technical Writer
  • Company
    Ninety.io
  • Location
    Remote
  • Employment Type
    Full time
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