Customer Support Analyst - Temporary at ANGI | Powderkeg

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

About the role

Our Partnerships team is looking for an enthusiastic, self-motivated team member who will join the frontline of our field support team. This is an opportunity to be a high impact resource for both customers and Pros within our platform, ensuring proper escalation and resolution of problems as they arise in real time. You will also have the opportunity to participate in onboarding and education of new Pros, helping develop relationships across different regions we service.

This temporary position will be remote and require candidates to work a 40 hour work week. The hourly rate for this role ranges between $18-$20/hour.

What you’ll do

  • Be a resource & problem solver for customer-facing escalations. Responsible to call, email, etc. with customers for resolution
  • Able to professionally follow up with support teams internally and externally ensuring escalation resolution (prioritize VIP escalations, continued follow up to ensure resolution, etc.)
  • Collaborate w/ Partner Success team to ensure all stakeholders (i.e. partners, pros, cx) are aware of situation
  • Develop Pro relationships across the regions and/or forward issues for transactional needs
  • Onboarding welcome for newly onboarded pros, submit Pros referred for onboarding, provide new education/reeducation, etc.
  • Other administrative needs as assigned & ad hoc projects

Who you are

  • Possession of High School Diploma or GED required, bachelor’s degree strongly preferred
  • Experience in customer service is strongly preferred
  • Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
  • Comfortable working in systems / learning new tools (Dash, Zendesk)
  • Basic Excel/Google Sheet proficiency
  • Ability to synthesize data to glean trends & insights
  • Has access to a dedicated remote workspace without interruptions
  • Reliable access to a high-speed, hard-wired internet connection

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

#LI-Remote

#BI-Remote

Job Summary
  • Job Title
    Customer Support Analyst - Temporary
  • Company
    ANGI
  • Location
    Remote
  • Employment Type
    Full time
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