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<hr>
<p><strong>Our Mission is to Make Healthcare Right. Together.</strong> Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.</p>
<p>What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.</p>
<p>If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.</p>
<hr>
<p>&nbsp;</p></div><p>AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking a Patient Access Representative in our busy medical clinic.&nbsp; This position is responsible for day-to-day administrative, general office, and front desk duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.</p>
<p><strong>Primary Job Responsibilities:</strong></p>
<ul>
<li>Welcomes patients/clients/visitors, then determines the purpose of the visit and directs them as appropriate.</li>
<li>Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.</li>
<li>Facilitates patient flow and communicates delays with patients and clinical staff.</li>
<li>Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.</li>
<li>Appropriately and courteously screens solicitors for relevance to organizational needs.</li>
<li>Explains financial requirements to the patients or responsible parties and collects copays as required.</li>
<li>Responsible for keeping the reception and patient waiting areas, and office files clean and organized.</li>
<li>Monitors medical office supplies and inventory needs, places orders and oversees office equipment.</li>
</ul>
<p><strong>Education: </strong></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>Prefer completion of a course in Medical Terminology.</li>
</ul>
<p><strong>Experience: </strong></p>
<ul>
<li>One year of experience in customer service or front desk reception, preferably in a medical office setting.</li>
</ul>
<p><strong>Additional Requirements:</strong></p>
<ul>
<li>Willingness to work evenings and/or weekends as needed.</li>
<li>Willingness to attend continuing education courses at the request of the employer.</li>
</ul>
<p><strong>Performance Requirements:</strong></p>
<ul>
<li>Knowledge of medical terminology and organization services.</li>
<li>Knowledge of staff responsibilities to accurately direct callers.</li>
<li>Knowledge of administrative processes, procedures, claims processing and preparing patient charts.</li>
<li>Knowledge of basic math and modern office procedures.</li>
<li>Ability to use multi-line phone system, including transferring calls and paging.</li>
<li>Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing, and scheduling patients.</li>
<li>Ability to use EMR systems.</li>
<li>Adequate hearing to answer the phone and speak with patients.</li>
<li>Ability to speak clearly and loudly enough to be heard by callers and patients.</li>
<li>Ability to work well under pressure with minimal supervision.</li>
<li>Ability to elicit appropriate information to route calls to the appropriate person.</li>
<li>Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.</li>
<li>Ability to competently use appropriate practice management software.</li>
</ul>
<p><strong>Work Environment: </strong></p>
<ul>
<li>Well-lighted medical office or reception area.</li>
<li>Exposure to communicable diseases and other conditions related to a medical clinic setting.</li>
<li>Bright Health is committed to following the federal government guidelines for vaccination requirements, ensuring the safety of our employees, and helping protect the people we serve. Certain positions, including this position, require full vaccination against COVID-19 (including any booster shots if required), where allowable under the law unless approved for a reasonable accommodation based on a medical condition or religious belief.</li>
</ul><div class="content-conclusion"><div>&nbsp;</div>
<div><hr></div>
<div>
<h2><strong>We’re Making Healthcare Right. <span style="color: #1e44a7;">Together.</span></strong></h2>
<div>We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:</div>
<div>&nbsp;</div>
<div><span style="color: #1e44a7;"><strong>Focusing on Consumers<br></strong></span>We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.</div>
<div>&nbsp;</div>
<div><span style="color: #1e44a7;"><strong>Building on Alignment<br></strong></span>We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.</div>
<div>&nbsp;</div>
<div><span style="color: #1e44a7;"><strong>Powered by Technology</strong></span></div>
<div>We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.</div>
<div>&nbsp;</div>
<div style="text-align: center;"><a href="https://www.facebook.com/MyBrightHealth/" target="_blank"><img src="https://cdn1.brighthealthplan.com/images/media/facebook-logo-2020.svg" alt="" width="31" height="31"></a>&nbsp; &nbsp; &nbsp;<a href="https://twitter.com/mybrighthealth" target="_blank"><img src="https://cdn1.brighthealthplan.com/images/media/twitter-logo-2020.svg" alt="" width="31" height="31"></a>&nbsp; &nbsp; &nbsp;<a href="https://www.linkedin.com/company/bright-health/mycompany/" target="_blank"><img src="https://cdn1.brighthealthplan.com/images/media/linkedin-logo-2020.svg" alt="" width="31" height="31"></a></div>
<div><hr></div>
<div>&nbsp;</div>
<div style="text-align: center;">As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</div>
<div>&nbsp;</div>
</div>
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* * *

**Our Mission is to Make Healthcare Right. Together.** Built upon the belief
that by connecting and aligning the best local resources in healthcare
delivery with the financing of care, we can deliver a superior consumer
experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We
keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be
Collaborative.

If you share our passion for changing healthcare so all people can live
healthy, brighter lives – apply to join our team.

* * *



AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking a
Patient Access Representative in our busy medical clinic.  This position is
responsible for day-to-day administrative, general office, and front desk
duties including word processing, filing, faxing, and data entry. Receives
incoming telephone calls in a prompt, courteous, and professional manner and
greets/assists visitors in the same manner.

**Primary Job Responsibilities:**

  * Welcomes patients/clients/visitors, then determines the purpose of the visit and directs them as appropriate.
  * Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
  * Facilitates patient flow and communicates delays with patients and clinical staff.
  * Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
  * Appropriately and courteously screens solicitors for relevance to organizational needs.
  * Explains financial requirements to the patients or responsible parties and collects copays as required.
  * Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
  * Monitors medical office supplies and inventory needs, places orders and oversees office equipment.

**Education:**

  * High school diploma or equivalent.
  * Prefer completion of a course in Medical Terminology.

**Experience:**

  * One year of experience in customer service or front desk reception, preferably in a medical office setting.

**Additional Requirements:**

  * Willingness to work evenings and/or weekends as needed.
  * Willingness to attend continuing education courses at the request of the employer.

**Performance Requirements:**

  * Knowledge of medical terminology and organization services.
  * Knowledge of staff responsibilities to accurately direct callers.
  * Knowledge of administrative processes, procedures, claims processing and preparing patient charts.
  * Knowledge of basic math and modern office procedures.
  * Ability to use multi-line phone system, including transferring calls and paging.
  * Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing, and scheduling patients.
  * Ability to use EMR systems.
  * Adequate hearing to answer the phone and speak with patients.
  * Ability to speak clearly and loudly enough to be heard by callers and patients.
  * Ability to work well under pressure with minimal supervision.
  * Ability to elicit appropriate information to route calls to the appropriate person.
  * Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
  * Ability to competently use appropriate practice management software.

**Work Environment:**

  * Well-lighted medical office or reception area.
  * Exposure to communicable diseases and other conditions related to a medical clinic setting.
  * Bright Health is committed to following the federal government guidelines for vaccination requirements, ensuring the safety of our employees, and helping protect the people we serve. Certain positions, including this position, require full vaccination against COVID-19 (including any booster shots if required), where allowable under the law unless approved for a reasonable accommodation based on a medical condition or religious belief.



* * *

## **We’re Making Healthcare Right. Together.**

We are realizing a completely different healthcare experience where payors,
providers, doctors, and patients can all feel connected, aligned and unified
on the same team. By eradicating the frictions of competing needs, we are
making it possible to give everyone more of what they want and deserve. We do
this by:



**Focusing on Consumers  
** We understand patient pain points, eliminating complexity while increasing
transparency, for greater access and easier navigation.



**Building on Alignment  
** We integrate and align individual incentives at all levels, from financing
to optimization to delivery of care.



**Powered by Technology**

We employ our purpose built, integrated data platform to connect clinical,
financial, and social data, to deliver exceptional outcomes.



[![](https://cdn1.brighthealthplan.com/images/media/facebook-
logo-2020.svg)](https://www.facebook.com/MyBrightHealth/)
[![](https://cdn1.brighthealthplan.com/images/media/twitter-
logo-2020.svg)](https://twitter.com/mybrighthealth)
[![](https://cdn1.brighthealthplan.com/images/media/linkedin-
logo-2020.svg)](https://www.linkedin.com/company/bright-health/mycompany/)

* * *



As an Equal Opportunity Employer, we welcome and employ a diverse employee
group committed to meeting the needs of Bright Health, our consumers, and the
communities we serve. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any other
characteristic protected by law.



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