Location: Ft Lauderdale, FL

Employment Type: Full Time

Experience: Entry Level

TOPS is looking for a Customer Experience Representative to join our team!

Are you someone who loves being the go-to for questions? Perhaps you're strong in customer service skills but also want to break into the field of accounting?

Our Ft Lauderdale office handles the financial services side of our organization, with this role being the first contact point for unit owners. You will learn about property management, HOAs, accounting, and much more!

This is a full-time hourly role, joining a supportive and collaborative team in-office at our Ft Lauderdale, Florida location. Salary range is 40-45k, depending on experience, and hours are typically 8:30-5pm EST.

Who will love this job

• Someone who loves a variety of situations and making people's lives easier
• Someone who loves learning and explaining complex systems and practices

What you 'll do

• Focus on the experience of who you are serving, providing direct customer support in the form of answering questions from unit owners and residents
• Resolve customer queries by reviewing and providing breakdown of account balances and payment details/ statuses
• Update client accounts with information or concerns, as relevant
• Navigate a high call volume environment, escalating and reassigning client calls to other teams as needed

You should have

• Required: 1 year of customer service experience, preferably within a call center supporting technology
• Required: bilingual in English and Spanish
• Preferred: experience in a high call volume environment
• Familiarity with accounting-based practices is a plus, but we are able to train too
• Excited about learning and guiding others in software solutions
• Able to listen effectively, communicate clearly and positively, and de-escalate concerned clients
• Patience, problem solving, ability to manage priorities, and deadlines effectively

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay's Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.