Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

About the role

Angi is looking for a People Operations Representative to join the People Operations team, based remotely in Mexico. This role supports our team members and people managers with all their standard tier 1 HR questions and requests.

Responsibilities

• Deliver exceptional customer service while supporting team members with HR issues and questions
• Respond and resolve general (tier 1) HR and benefits questions that come in through centralized email inbox & People Assist platform
• Conduct research of issues as appropriate and provide resolution in timely manner
• Work closely with key partners (HR Business Partners, Payroll, Benefits, etc.) to escalate and resolve tier 2 issues when appropriate
• Conduct day-to-day transactional processes in HR Management system (UKG/UltiPro)
• Audit, correct and maintain HRIS data
• Partner with the People Operations Manager to create standardized work processes for basic HR functions.
• Design and implement a shared service model using UKG People Assist

Qualifications

• At least one year of recent work experience in the Human Resources field, preferably in HR Operations or Shared Services
• Must have fluency in Spanish and English, both written and verbal
• Working knowledge of applicable employment laws (i.e. Wage, FMLA, ADA, Workers’ Compensation, etc.)
• Excellent verbal and written communication skills
• Computer aptitude, with strong knowledge around the MS Office Suite, Google Workspace, internet searching, and web-based applications, as well as the ability to learn new software quickly
• The ability to handle multiple concurrent projects, to keep the information organized, and to learn on the fly to keep up with the lightning speed of our environment
• A commitment to top-notch customer service, follow-through, and professionalism
• Ability to quickly build relationships and trust with team members at all levels and maintain confidentiality
• High School degree or equivalent is required. A bachelor's degree in a related field is preferred
• Experience working with a US company is a plus

Please submit your resume / CV in English.

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