Location: Knoxville, TN

Employment Type: Full Time

Experience: Mid Level

TOPS is looking for a UI/UX Designer to join our team!

One of our major needs is to unify the look and feel of our product offering as we integrate various systems into one platform. Our current UX/UI initiatives are driven by our engineering team, so we look forward to finding someone distinctly customer facing. This is one of our first in-house UX/UI roles so you'll be able to help shape how we do UX/UI going forward.

You'll be heavily utilizing customer surveys/feedback to drive consistency across the customer experience, asking "How do you like this?", "Does this make sense?" as you identify how our customers actually use our product. Then you'll work with the technical team to bring the goals to life and present the ideas to leadership and other stakeholders.

In this role, you'll report directly to the General Manager, Product & Business Transformation and will work closely with the Product, Marketing, and Engineering teams. This position is remote eligible, with a budgeted salary of 90-105k. Preference for applicants in CST or EST.

Who will love this job

• Someone with technical talent and a creative approach
• Someone who can bring others along with a vision
• Someone with a clear customer-first orientation

What you 'll do

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Conduct user research and concept/usability testing and evaluate user feedback
• Create personas through user research and data
• Conceptualize ideas that bring simplicity and user friendliness to complex design roadblocks
• Develop wireframes, prototypes and task flows based on user needs to effectively communicate interaction and design ideas
• Execute all visual design stages from concept to final hand-off to engineering
• Communicate design ideas and prototypes to developers
• Define the right interaction model and evaluate its success
• Present and sell your designs and key milestone deliverables to peers and executive-level stakeholders

You should have

• Required: two years of proven experience as a UX Designer, UI Designer or similar role
  • Preferably with a SaaS solution
• Solid experience in creating wireframes, storyboards, and user flows
• Able to supply a portfolio of design projects
• Experience working in an Agile/Scrum development process
• Up-to-date with the latest UI trends, techniques, and technologies and able to keep abreast of competitor products
• Familiarity with interaction design and information architecture
• Knowledge of HTML/CSS for rapid prototyping
• Proficient in design software (e.g. UXPin, Balsamiq)
• Experience with project management and research
• Ability to solve UX problems creatively and effectively
• Understanding of product specifications and user psychology
• Excellent visual design skills with sensitivity to user-system interaction
• Analytical mind with a business acumen
• Ability to work in the US without sponsorship
• Up to 5% travel, as needed

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay's Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our [Core Values](https://drive.google.com/file/d/17xnNALAtBGcdd- O_0_E6uk5m2KQMMtRl/view) here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.