Location: Knoxville, TN

Employment Type: Full Time

Experience: Mid Level

TOPS is looking for a Product Owner to join our team!

Join us in scaling our innovative technology within the Property Technology Industry. In this role, you'll own a communication product built for community association management companies and community associations. Some of the current features our clients love are the communication automation, resident self-service features, accounting software integration and a great user experience for both managers and residents.

Going forward, you'll help us define and drive the launch of features and integration work, as well as any new products and services. As feature recommendations are suggested, you'll validate and prove them out before engineering gets started.

This position will work closely with our team of 5 Product Owner and Managers, while reporting to the General Manager of Product & Business Transformation. This full time, salaried role is remote eligible, with preference for candidates in CST or EST, and has a budgeted compensation range of 80-95k.

Who you are

• Someone thrilled by the idea of ownership of a product in the FinTech space
• Someone with a solid grasp on data analytics and Agile methodologies
• Someone excited by the pace of shipping software in cycles measured in weeks not years

What you 'll do

• Works with subject matter experts to gather and document product enhancements to determine value of functionality, key performance indicators, and financial impact.
• Develop and deliver user stories that are ready for development to start work that include appropriate acceptance criteria, mockups, and other appropriate artifacts as deemed necessary.
• Gather, analyze, prioritize and document product requirements. Define users and use scenarios. Produce the product backlog as the Product Owner in Scrum. Provide product context for developers.
• Help to develop the product, e.g., discuss and explain requirements with Development, making feature and design trade-offs, perform tests and sprint reviews.
• Review regular reports on product performance, tracking key performance indicators (KPIs) such as usage analytics, revenue, profit, cost and market share.
• Gather feedback from sales, support and other internal channels about issues and opportunities. Win/loss analysis.
• Works closely with Customer Success to obtain voice of customer, validate requirements, value of new features, and identify clients to pilot new functionality, as needed.
• Answer questions and sort out product issues, e.g., sort out internal process issues, resolving sales queries, making trade-offs and priority calls.
• Manage the rollout of the product within the business, e.g., system and process updates. Communications and training to all appropriate areas, e.g., support.

You should have

• Required: 2 years of experience as a product owner within a SaaS environment
• Preferred: background or experience in accounting
• Solid understanding of the product lifecycle and working knowledge of software development
• In-depth understanding of Agile methodologies, technical understanding of products, and up to date on industry standards and best practices
• Ability to create a cohesive strategy that is aligned with greater company goals
• Proficient computer skills, including experience with Microsoft Office Suite
• Demonstrated experience with data analytics
• Able to build strong interpersonal relationships with the team and internal stakeholders
• Excellent written and verbal communication skills
• Ability to travel 5% of the time, typically two days for quarterly planning
• Eligible to work in the US without sponsorship

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay's Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.