<p>Location: Remote, Spain</p><br/><p>Employment Type: Full-time</p><br/><p>Team: Engineering</p><br/><div><span style="font-size: 24px">THE TEAM</span></div><div><span style="font-size: 11pt">The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s vision is to build and maintain resilient, reliable, secure, and scalable IT systems and processes that enable Britelings to thrive and build the platform to empower our global Creators.</span></div><div><br></div><div><span style="font-size: 24px">THE ROLE</span></div><div><span style="font-size: 11pt">The IT Project Manager is an integral member of the BriteTech team that will help improve overall project and process management across the IT team. This position requires applied knowledge of project management frameworks and tools to optimize the planning and implementation of strategic projects and initiatives both within IT and cross-functionally. This is a critical role and includes high-level visibility and interaction with stakeholders across the organization globally. You will be the first IT Project Manager on the team reporting to the Director of IT.</span></div><h3>YOU WILL</h3><br/><ul><li>Work closely with IT and various other teams to develop&nbsp; our roadmap of strategic projects and company wide initiatives </li><li>Guide our key stakeholders through our project prioritization framework, ensuring alignment on scope, timing, project plan and final deliverables</li><li>Partner extensively with the IT functional teams (IT Support, IT Systems, IT Infrastructure) and with cross-functional partners (Engineering, Product, Security, Legal, Sales &amp; Support, and others) as needed to accurately scope the engagements required to deliver against project requirements</li><li>Drive complex projects from initiation to completion, ensure that key success metrics are identified and tracked through the lifecycle of each project</li><li>Implement appropriate quality &amp; risk mitigation practices for all projects to ensure that key project partners and internal stakeholders are aligned to the project plan, scope and success metrics</li><li>Manage requirements elicitation, verification, delivery, and confirmation</li><li>Juggle and manage the IT team’s overall project portfolio and prioritize and drive project timelines, costs, and resources in a fast-paced environment</li><li>Lead consistent communication for projects and as a representative of IT with customers, key internal/external stakeholders and senior management</li><li>Collaborate with the wider IT team in the continuing improvement and refinement of our project lifecycle framework</li></ul><br/><h3>THE SKILL SET</h3><br/><ul><li>Minimum of 4-6+ years of prior experience in leading IT and/or Process Improvement projects SaaS project management experience in an Agile environment a plus</li><li>Knowledge and experience with IT SaaS tech stack such as Okta, Google Workspace, Workday, Atlassian, Jamf, Airwatch, AWS, Salesforce, Docusign, and Slack</li><li>Experience in cross-functional project management</li><li>Experience using JIRA for project management</li><li>Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity</li><li>Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision</li><li>Ability to interact with senior management, external client organizations and vendors</li><li>Strong organizational skills, attention to detail and flexibility to multi-task across projects with varying deadlines</li><li>Excellent verbal and written communication skills with the ability to communicate to both technical and non-technical audiences</li><li>Ability to apply decomposition and estimation techniques to project management</li><li>High energy, self-starter with bias for action and sense of urgency to deliver results</li></ul><br/><h3>BONUS POINTS</h3><br/><ul><li>Prior experience working in IT Operations for high growth start-ups or public organizations.</li><li>Experience with procurement and vendor management and driving efficiencies on a global scale</li><li>Understanding of IT service delivery</li><li>Experience leading or working on projects adopting Agile project management &amp; Agile development methodologies</li><li>Familiarity with Project Management Professional (PMP) methodologies</li></ul><br/><div><span style="font-size: 18pt">WHAT WE OFFER</span></div><div><br></div><div><b style="font-size: 13pt">We are committed to providing competitive, valuable and meaningful benefits for our Britelings</b><b style="font-size: 10.5pt">.&nbsp;</b></div><div><br></div><div><b style="font-size: 13.5pt">We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.</b><span style="font-size: 13.5pt">&nbsp;</span></div><div><span style="font-size: 10.5pt">Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.&nbsp; </span><a href="https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite" style="font-size: 10.5pt" class="postings-link">Read more</a><span style="font-size: 10.5pt"> about our Diversity and Inclusion work for our team, culture, and community.</span></div><div><br></div><div><b style="font-size: 13pt">We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.</b></div><div><span style="font-size: 10.5pt">Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). </span></div><div><br></div><div><span style="font-size: 18pt">ABOUT EVENTBRITE</span></div><div><span style="font-size: 11pt">Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at </span><a href="http://www.eventbrite.com/" style="font-size: 11pt" class="postings-link">www.eventbrite.com</a><span style="font-size: 11pt">.</span></div><div><br></div><div><span style="font-size: 18pt">IS THIS ROLE NOT AN EXACT FIT?</span></div><div><a href="https://www.eventbritecareers.com/home" class="postings-link">Sign up to keep in touch and we’ll let you know when we have new positions on our team</a><span style="font-size: 10.5pt">. </span></div><div><br></div><div><span style="font-size: 11pt">Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">#LI-REMOTE</span></div><div><br></div><div><a href="https://eventbrite.box.com/s/4cq6lmjjwuejvoqifjodc2sf5iy2dq5s" style="font-size: 10.5pt" class="postings-link">Applicant Privacy Notice</a></div>

Location: Remote, Spain

  

Employment Type: Full-time

  

Team: Engineering

  

THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as
internally, is responsible for overseeing all internal technical operations.
From network services, security and collaboration services, to espresso
machines over IP, BriteTech’s vision is to build and maintain resilient,
reliable, secure, and scalable IT systems and processes that enable Britelings
to thrive and build the platform to empower our global Creators.

  

THE ROLE

The IT Project Manager is an integral member of the BriteTech team that will
help improve overall project and process management across the IT team. This
position requires applied knowledge of project management frameworks and tools
to optimize the planning and implementation of strategic projects and
initiatives both within IT and cross-functionally. This is a critical role and
includes high-level visibility and interaction with stakeholders across the
organization globally. You will be the first IT Project Manager on the team
reporting to the Director of IT.

### YOU WILL

  

  * Work closely with IT and various other teams to develop  our roadmap of strategic projects and company wide initiatives 
  * Guide our key stakeholders through our project prioritization framework, ensuring alignment on scope, timing, project plan and final deliverables
  * Partner extensively with the IT functional teams (IT Support, IT Systems, IT Infrastructure) and with cross-functional partners (Engineering, Product, Security, Legal, Sales & Support, and others) as needed to accurately scope the engagements required to deliver against project requirements
  * Drive complex projects from initiation to completion, ensure that key success metrics are identified and tracked through the lifecycle of each project
  * Implement appropriate quality & risk mitigation practices for all projects to ensure that key project partners and internal stakeholders are aligned to the project plan, scope and success metrics
  * Manage requirements elicitation, verification, delivery, and confirmation
  * Juggle and manage the IT team’s overall project portfolio and prioritize and drive project timelines, costs, and resources in a fast-paced environment
  * Lead consistent communication for projects and as a representative of IT with customers, key internal/external stakeholders and senior management
  * Collaborate with the wider IT team in the continuing improvement and refinement of our project lifecycle framework

  

### THE SKILL SET

  

  * Minimum of 4-6+ years of prior experience in leading IT and/or Process Improvement projects SaaS project management experience in an Agile environment a plus
  * Knowledge and experience with IT SaaS tech stack such as Okta, Google Workspace, Workday, Atlassian, Jamf, Airwatch, AWS, Salesforce, Docusign, and Slack
  * Experience in cross-functional project management
  * Experience using JIRA for project management
  * Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  * Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  * Ability to interact with senior management, external client organizations and vendors
  * Strong organizational skills, attention to detail and flexibility to multi-task across projects with varying deadlines
  * Excellent verbal and written communication skills with the ability to communicate to both technical and non-technical audiences
  * Ability to apply decomposition and estimation techniques to project management
  * High energy, self-starter with bias for action and sense of urgency to deliver results

  

### BONUS POINTS

  

  * Prior experience working in IT Operations for high growth start-ups or public organizations.
  * Experience with procurement and vendor management and driving efficiencies on a global scale
  * Understanding of IT service delivery
  * Experience leading or working on projects adopting Agile project management & Agile development methodologies
  * Familiarity with Project Management Professional (PMP) methodologies

  

WHAT WE OFFER

  

 **We are committed to providing competitive, valuable and meaningful benefits
for our Britelings** **.  **

  

 **We work hard to cultivate a diverse, equitable and inclusive culture where
Britelings feel like they belong.**  

Employees can participate in resource groups and we offer programming
throughout the year to support a diverse and inclusive workplace.  [Read
more](https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite)
about our Diversity and Inclusion work for our team, culture, and community.

  

 **We offer comprehensive benefits and a wellness package above and beyond
standard medical benefits to support our Britelings’ lifestyle.**

Eventbrite's global benefit programs are designed to meet you where you are by
offering resources and support for your health, well-being, finances, and
family. This includes support in a remote/hybrid environment, wellness
allowance, Carrot family planning benefit, Origin Financial Planning service,
and other offerings to ease the mind and body like Modern Health and
BriteBreaks (generally the first Friday of every month off).

  

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience
technology platform that serves a consumers and event creators in nearly 180
countries. Since inception, Eventbrite has been at the center of the
experience economy, transforming the way people organize and attend events.
With over 280 million tickets distributed for over 5 million total events in
2022, Eventbrite is where people all over the world discover new things to do
or new ways to do more of what they love. Learn more at
[www.eventbrite.com](http://www.eventbrite.com/).

  

IS THIS ROLE NOT AN EXACT FIT?

[Sign up to keep in touch and we’ll let you know when we have new positions on
our team](https://www.eventbritecareers.com/home).

  

Eventbrite is committed to equality of opportunity for all staff, and
applications from all suitably qualified individuals are encouraged,
regardless of age, disability, sex, gender reassignment, sexual orientation,
pregnancy and maternity, race, religion or belief and marriage and civil
partnerships.

  

#LI-REMOTE

  

[Applicant Privacy
Notice](https://eventbrite.box.com/s/4cq6lmjjwuejvoqifjodc2sf5iy2dq5s)

