Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use the Nylas communications platform to process over 1.2 billion API requests and 15TB of data per day from providers such as Gmail, Microsoft Exchange, Outlook, Yahoo! and more.&nbsp; Nylas was founded in 2013 by a couple of MIT graduates who were passionate about making complex systems simpler. Co-founder and CTO Christine Spang saw that email use was growing at a steady rate, yet there wasn’t a simple way to unify this data-rich tool in a way that developers could easily integrate with this data. She and a small team (at the time) set out to fix this. Fast-forward to 2020, Nylas has successfully raised funding from Spark Capital, 8VC, ScaleUP, Round13, Citi Ventures, Slack Fund, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot and <a href="http://move.com/">Move.com</a> to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost. Our Work Philosophy Nylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles. AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful! And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized.Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location. So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on <a href="https://www.comparably.com/companies/nylas/mission">Comparably</a> and <a href="https://www.greatplacetowork.com/certified-company/7012896">Great Place to Work</a>! Recent Awards: 2019 Great Place to Work&nbsp;2019 Happiest Employees&nbsp;2019 Best Leadership Team&nbsp;2019 Best CEOs for Diversity&nbsp;2019 Best Perks and Benefits&nbsp;2019 Best Work-Life Balance The Role&nbsp;The Customer Success Manager is responsible for ensuring the success of a portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Nylas and the customer.&nbsp;&nbsp;&nbsp;You will be a trusted advisor to all our customers, orchestrating our success services and providing best practices around adoption and feature usage. The end result is increased customer satisfaction, retention and expansion of the Nylas footprint. What You'll Do<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage a portfolio of accounts, partnering with these customers in developing their strategic direction</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Nylas features and associated business benefits to address their needs.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Own ultimate responsibility for the customer’s success with our platform, subscription renewal and platform usage expansion.&nbsp;&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Promote maximum value from the customers investment in Nylas. Aim for full utilization of the complete API, identify new opportunities, and collaborate with our Implementation Engineering, Product, Support, Sales Account Management teams to ensure growth attainment and increased footprint.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Lead senior customer stakeholders towards identifying their vision by evangelizing the capabilities of Nylas</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer’s Blueprint, where appropriate.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Identify risks to the customer achieving their stated business and technical goals and work with the team to build a risk mitigation plan.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Serve as a customer advocate in driving industry best practices and the evolution of Nylas product and platform functionality</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Contribute thought leadership and best practice, both internally and externally, around business transformation.</li>
</ul>
</ul> What You'll Bring<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">3-5 years relevant work experience, preferably in B2B SaaS</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Working knowledge of software development process and of software</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ability to prioritize, multi-task, and perform effectively under pressure</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Experience with account portfolio planning and prioritization</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Demonstrated familiarity with CRMs, recruiting tools, SaaS software and the overall SaaS markets</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Proven effectiveness at leading productive meetings and workshops&nbsp;</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A never ending curiosity to learn, and a passionate commitment to improving the experience of our customers</li>
</ul>
</ul> Perks/Benefits<ul>
<ul style="list-style-type: disc">
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Unlimited Paid Time Off (PTO):&nbsp;we take this very seriously as we care about the well-being of our employees</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Healthcare: 90% of medical, dental and vision coverage for you and your family</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Retirement Plan: 401k &amp; RRSP with a company match (super rare for a startup)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Personal Stipend: monthly health &amp; wellness stipend via Zestful</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Education Stipend: annual education &amp; development benefit</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Paid Parental Leave: 12 weeks parental leave (maternity &amp; paternity)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 13px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place</li>
</ul>
</ul> Nylas is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations. Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf">EEO is the Law</a>.

Nylas is a pioneer and leading provider of universal communications APIs that
allow developers to quickly connect their applications to every email,
calendar, or contacts provider in the world. Over 40,000 developers around the
globe use the Nylas communications platform to process over 1.2 billion API
requests and 15TB of data per day from providers such as Gmail, Microsoft
Exchange, Outlook, Yahoo! and more.

  

Nylas was founded in 2013 by a couple of MIT graduates who were passionate
about making complex systems simpler. Co-founder and CTO Christine Spang saw
that email use was growing at a steady rate, yet there wasn’t a simple way to
unify this data-rich tool in a way that developers could easily integrate with
this data. She and a small team (at the time) set out to fix this. Fast-
forward to 2020, Nylas has successfully raised funding from Spark Capital,
8VC, ScaleUP, Round13, Citi Ventures, Slack Fund, Data Collective, Fuel
Capital, and SV Angel. Nylas customers span from large enterprises such as
Hyundai, Fox News Corp, Hubspot and [Move.com](http://move.com/) to high-
growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost.  

  

 **Our Work Philosophy**

  

Nylas is also big believers in the safety and well-being of our employees and
society, which is why we are onboarding all new Nylanauts remotely during this
global pandemic until there is a vaccine and it is safe for humans to resume
their pre-COVID lifestyles.

  

AND once COVID-19 pandemic eventually comes to an end, we will continue to
embrace Remote First philosophy, with a minor twist: Remote First, Office
Second. That's right! It's about how you work, not where you work. Nylanauts
can choose any workspace or environment that will result in more ideas,
engagement, creativity, focus, collaboration, and productivity. It's true.
They can go anywhere as long as they respect the working hours (time zones) of
their team. Wherever motivates them; inspires them to be better versions of
themselves. This means Nylanauts can work from the slopes of Missoula before
traveling to the beaches of San Diego. Wonderful!

  

And if Nylanauts want to work from an office in one of our hubs (San
Francisco, Denver, New York City, Toronto, and London), they can. Go ahead!
The workspace is there to be utilized.

Why Remote First, Office Second? Because we not only believe in respecting
individual working styles, disabilities, and personal schedules, but also
ensuring everyone has a better work-life balance. The outcomes will always be
more important than the physical location.

  

So, if you’re looking to join a fast-growing company with a beloved, daily-use
product, and an authentic mission that puts people first, we want to meet you.
Want to know more? Check us out on
[Comparably](https://www.comparably.com/companies/nylas/mission) and [Great
Place to Work](https://www.greatplacetowork.com/certified-company/7012896)!

  

 **Recent Awards:**

  

2019 Great Place to Work

2019 Happiest Employees

2019 Best Leadership Team

2019 Best CEOs for Diversity

2019 Best Perks and Benefits

2019 Best Work-Life Balance

  

 **The Role**



The Customer Success Manager is responsible for ensuring the success of a
portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas,
innovations, and capabilities to customers and match these to the customers'
business goals, driving greater value and alignment between Nylas and the
customer.  



You will be a trusted advisor to all our customers, orchestrating our success
services and providing best practices around adoption and feature usage. The
end result is increased customer satisfaction, retention and expansion of the
Nylas footprint.

  

 **What You'll Do**

    * Manage a portfolio of accounts, partnering with these customers in developing their strategic direction
    * Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Nylas features and associated business benefits to address their needs.
    * Own ultimate responsibility for the customer’s success with our platform, subscription renewal and platform usage expansion.  
    * Promote maximum value from the customers investment in Nylas. Aim for full utilization of the complete API, identify new opportunities, and collaborate with our Implementation Engineering, Product, Support, Sales Account Management teams to ensure growth attainment and increased footprint.
    * Lead senior customer stakeholders towards identifying their vision by evangelizing the capabilities of Nylas
    * Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer’s Blueprint, where appropriate.
    * Identify risks to the customer achieving their stated business and technical goals and work with the team to build a risk mitigation plan.
    * Serve as a customer advocate in driving industry best practices and the evolution of Nylas product and platform functionality
    * Contribute thought leadership and best practice, both internally and externally, around business transformation.

****  

**What You'll Bring**

    * 3-5 years relevant work experience, preferably in B2B SaaS
    * Working knowledge of software development process and of software
    * Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
    * Ability to prioritize, multi-task, and perform effectively under pressure
    * Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
    * Experience with account portfolio planning and prioritization
    * Demonstrated familiarity with CRMs, recruiting tools, SaaS software and the overall SaaS markets
    * Proven effectiveness at leading productive meetings and workshops 
    * A never ending curiosity to learn, and a passionate commitment to improving the experience of our customers

****  

**Perks/Benefits**

    * Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
    * Healthcare: 90% of medical, dental and vision coverage for you and your family
    * Retirement Plan: 401k & RRSP with a company match (super rare for a startup)
    * Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
    * Personal Stipend: monthly health & wellness stipend via Zestful
    * Education Stipend: annual education & development benefit
    * Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
    * Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place

  

Nylas is registered as an employer in many, but not all, states. If you are
not located in or able to work from a state where Nylas is registered, you
will not be eligible for employment. Visa sponsorship may not be available in
certain remote locations.

  

Nylas is proud to be an equal opportunity workplace and is an affirmative
action employer. We are committed to equal employment opportunity regardless
of race, color, ancestry, religion, sex, national origin, sexual orientation,
age, citizenship, marital status, disability, gender identity or Veteran
status. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. See also [EEO is the
Law](https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf).

