Location: Chattanooga, TN
Employment Type: Seasonal
Team: Customer Operations
The Support Operations Specialist is a member of the Support organization with Bellhop, and leads and handles customer escalations resulting from product and service failures. This role brings authentic empathy, urgency, structure, and additional internal resources when necessary to fully resolve customer challenges that would otherwise result in a high level of customer dissatisfaction.
High level: This role is responsible for taking escalated customer situations and turning them into high-five experiences. The ideal candidate has experience working on a highly cross-functional support team, collaborating with teammates to solve complex logistical and service challenges.
To be successful, a strong candidate finds opportunities for efficiency, is a natural problem solver, and is capable of multitasking and supporting an array of complex customer problems. This individual should be comfortable taking charge of high stress situations, giving direction to customers, Bellhop Pros, and third party vendors as needed to drive swift resolution to service incidents.
Customer Review Management:
Other Support Needs: