<p>Location: Remote, Ireland</p><br/><p>Employment Type: Contractor</p><br/><p>Team: Customer Success</p><br/><div>Contract, temporary position which will be payrolled through a third-party provider, intended to assist with our company-wide restructure until December 31st, 2023.</div><div><br></div><div><span style="font-size: 24px">THE CHALLENGE</span></div><div>We are building a world-class support organization of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated customer experience representatives is responsible for providing assistance and resources to a growing market of organizers and consumers.&nbsp; We’re looking for self-motivated candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means you’ll be having a variety of conversations.&nbsp;</div><div><br></div><div><span style="font-size: 24px">THE TEAM</span></div><div>Customer Experience is critical to the success of Eventbrite. Our global support team spans Nashville, Cork and Melbourne. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organizers and consumers have consistently great experiences with Eventbrite. No matter what the channel (self-service, email, chat, phone or social), we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale.</div><div><br></div><div><span style="font-size: 24px">THE ROLE</span></div><div>Joining our team means doing what you love - helping people. You will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.</div><h3>YOU WILL</h3><br/><ul><li>Provide world-class service to our event organizers and attendees by being an expert on Eventbrite features and processes</li><li>Own customer issues and escalate to appropriate channels when needed</li><li>Be comfortable utilizing a dual monitor setup</li><li>Provide instruction and tutorials about our service to existing customers</li><li>Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate</li><li>Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!</li></ul><br/><h3>THE SKILLSET</h3><br/><ul><li>Excellent written and oral communication skills</li><li>Demonstrated aptitude and love for providing exceptional customer service</li><li>A proactive, make-it-happen attitude, with an appreciation for friendly competition</li><li>Receptiveness to feedback and coaching with a desire to continuously improve</li><li>A natural enthusiasm for resolving problems in an ever-evolving environment</li><li>Resilience and focus to provide support to dozens of contacts per day with a smile</li><li>Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!</li></ul><br/><h3>BONUS POINTS</h3><br/><ul><li>An infectiously upbeat attitude and great sense of humor</li><li>Experience in a fast paced startup environment</li><li>Avid Eventbrite user with a passion for live events</li><li>Prior experience with Salesforce, G Suite, Genesys and Slack</li></ul><br/><div><br></div><div><br></div><div><span style="font-size: 18pt">WHAT WE OFFER</span></div><div><br></div><div><b style="font-size: 13pt">We are committed to providing competitive, valuable and meaningful benefits for our Britelings</b><b style="font-size: 10.5pt">.&nbsp;</b></div><div><br></div><div><b style="font-size: 13.5pt">We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.</b><span style="font-size: 13.5pt">&nbsp;</span></div><div><span style="font-size: 10.5pt">Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.&nbsp; </span><a href="https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite" style="font-size: 10.5pt" class="postings-link">Read more</a><span style="font-size: 10.5pt"> about our Diversity and Inclusion work for our team, culture, and community.</span></div><div><br></div><div><b style="font-size: 13pt">We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.</b></div><div><span style="font-size: 10.5pt">Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). </span></div><div><br></div><div><span style="font-size: 18pt">ABOUT EVENTBRITE</span></div><div><span style="font-size: 11pt">Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at </span><a href="http://www.eventbrite.com/" style="font-size: 11pt" class="postings-link">www.eventbrite.com</a><span style="font-size: 11pt">.</span></div><div><br></div><div><span style="font-size: 18pt">IS THIS ROLE NOT AN EXACT FIT?</span></div><div><a href="https://www.eventbritecareers.com/home" class="postings-link">Sign up to keep in touch and we’ll let you know when we have new positions on our team</a><span style="font-size: 10.5pt">. </span></div><div><br></div><div><span style="font-size: 11pt">Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">#LI-REMOTE</span></div><div><br></div><div><a href="https://eventbrite.box.com/s/4cq6lmjjwuejvoqifjodc2sf5iy2dq5s" style="font-size: 10.5pt" class="postings-link">Applicant Privacy Notice</a></div>

Location: Remote, Ireland

  

Employment Type: Contractor

  

Team: Customer Success

  

Contract, temporary position which will be payrolled through a third-party
provider, intended to assist with our company-wide restructure until December
31st, 2023.

  

THE CHALLENGE

We are building a world-class support organization of motivated and talented
problem solvers who love helping others. As the Eventbrite platform continues
to develop, our team of dedicated customer experience representatives is
responsible for providing assistance and resources to a growing market of
organizers and consumers.  We’re looking for self-motivated candidates to
bring their excellent communication and creative issue resolution skills to
the team. With music festivals, mud runs, conferences, and many more live
events being ticketed through Eventbrite, our platform means you’ll be having
a variety of conversations.

  

THE TEAM

Customer Experience is critical to the success of Eventbrite. Our global
support team spans Nashville, Cork and Melbourne. We’re available 24/7 to
troubleshoot, problem solve, and exceed expectations through delivering a
delightful experience. We’re tasked with ensuring our organizers and consumers
have consistently great experiences with Eventbrite. No matter what the
channel (self-service, email, chat, phone or social), we aim to deliver
service that goes above and beyond. Great service to us is personal, human,
quick and thorough, and above all delightful. And we do it all at scale.

  

THE ROLE

Joining our team means doing what you love - helping people. You will be
interfacing with our wonderful customers, and working through various
questions to help make their event a success. Your mastery of the Eventbrite
platform will be invaluable as you guide our customers in learning the best
ways to set up and manage events, resolve any day-of-event concerns, and
maximize the toolset to ensure a great experience. Ultimately, your goal will
be to delight our customers and send them away with greater knowledge and a
smile.

### YOU WILL

  

  * Provide world-class service to our event organizers and attendees by being an expert on Eventbrite features and processes
  * Own customer issues and escalate to appropriate channels when needed
  * Be comfortable utilizing a dual monitor setup
  * Provide instruction and tutorials about our service to existing customers
  * Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
  * Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!

  

### THE SKILLSET

  

  * Excellent written and oral communication skills
  * Demonstrated aptitude and love for providing exceptional customer service
  * A proactive, make-it-happen attitude, with an appreciation for friendly competition
  * Receptiveness to feedback and coaching with a desire to continuously improve
  * A natural enthusiasm for resolving problems in an ever-evolving environment
  * Resilience and focus to provide support to dozens of contacts per day with a smile
  * Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

  

### BONUS POINTS

  

  * An infectiously upbeat attitude and great sense of humor
  * Experience in a fast paced startup environment
  * Avid Eventbrite user with a passion for live events
  * Prior experience with Salesforce, G Suite, Genesys and Slack

  

  

  

WHAT WE OFFER

  

 **We are committed to providing competitive, valuable and meaningful benefits
for our Britelings** **.  **

  

 **We work hard to cultivate a diverse, equitable and inclusive culture where
Britelings feel like they belong.**  

Employees can participate in resource groups and we offer programming
throughout the year to support a diverse and inclusive workplace.  [Read
more](https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite)
about our Diversity and Inclusion work for our team, culture, and community.

  

 **We offer comprehensive benefits and a wellness package above and beyond
standard medical benefits to support our Britelings’ lifestyle.**

Eventbrite's global benefit programs are designed to meet you where you are by
offering resources and support for your health, well-being, finances, and
family. This includes support in a remote/hybrid environment, wellness
allowance, Carrot family planning benefit, Origin Financial Planning service,
and other offerings to ease the mind and body like Modern Health and
BriteBreaks (generally the first Friday of every month off).

  

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience
technology platform that serves a consumers and event creators in nearly 180
countries. Since inception, Eventbrite has been at the center of the
experience economy, transforming the way people organize and attend events.
With over 280 million tickets distributed for over 5 million total events in
2022, Eventbrite is where people all over the world discover new things to do
or new ways to do more of what they love. Learn more at
[www.eventbrite.com](http://www.eventbrite.com/).

  

IS THIS ROLE NOT AN EXACT FIT?

[Sign up to keep in touch and we’ll let you know when we have new positions on
our team](https://www.eventbritecareers.com/home).

  

Eventbrite is committed to equality of opportunity for all staff, and
applications from all suitably qualified individuals are encouraged,
regardless of age, disability, sex, gender reassignment, sexual orientation,
pregnancy and maternity, race, religion or belief and marriage and civil
partnerships.

  

#LI-REMOTE

  

[Applicant Privacy
Notice](https://eventbrite.box.com/s/4cq6lmjjwuejvoqifjodc2sf5iy2dq5s)

