Location: Remote, India

Employment Type: Full-time

Team: Engineering

THE CHALLENGE

Eventbrite's business continues to grow and scale rapidly, powering millions of events. Event creators and event goers need new tools and technologies that empower them to have the most meaningful live experiences. As a Senior Site Reliability Engineer, you will be part of a team that ensures that the Eventbrite platform runs efficiently, securely, and at scale.

THE TEAM

We're a people-focused Engineering organisation: the people on our team value working together in small teams to solve significant problems, supporting an active culture of mentorship and inclusion, and pushing themselves to learn new things daily. Pair programming, weekly demos, tech talks, and quarterly hackathons are at the core of how we’ve built our team and product. We believe in engaging with the community, regularly hosting free events with some of the top technical speakers, and actively contributing to open source software (check out Britecharts as an example!). Our technology spans the web, mobile, API, big data, machine learning, search, physical point of sale, and scanning systems.

This role is open for Hyderabad, or Remote (India)

THE ROLE

As a Senior Site Reliability Engineer, you’ll have an opportunity to work alongside our SRE team that supports the Eventbrite platform. You will embrace the SRE model, and work with other senior leaders on the team to modernize our tech stack. Typical activities will include:

YOU WILL

• Lead engineers and product owners to architect products that operate at production scale.
• Mentor SREs and engineers on best practices of running and maintaining a production environment and train engineers in the art of being on-call and triaging production issues.
• Oversee the smooth operation of Eventbrite’s platform from frontend to backend.
• Perform requirements and capacity analysis; design, launch and extend microservices, perform monitoring and troubleshooting of complex systems and production issues and identifying root causes.
• Support the transition from self-hosted services to cloud-managed services.
• Identify and execute on opportunities to optimize existing systems, improve infrastructure, and eliminate work through automation in partnership with other teams throughout Eventbrite
• Partner closely with the Security team to ensure that Eventbrite’s systems, services and data are protected.
• You will use tools like Terraform, Cloudformation, Puppet, etc. to automate infrastructure provisioning.
• Automate manual tasks required for support of the Eventbrite platform.
• You'll be working closely with AWS, to containerise applications, provision infrastructure and support the transition from self-hosted services to cloud-managed services.

THE TECH STACK

• Our primary stack is Python and Django based microservices, running on AWS with MySQL backends. Some of the other tools that we use heavily are Redis, RabbitMQ, Elasticsearch, Kafka, Git, and an endless supply of coffee.

THE SKILL SET

• 4+ years relevant industry experience in SRE or DevOps roles
• Considerable experience with Linux systems administration (Ubuntu experience appreciated)
• Solid programming skills (Python! or Ruby or Go) and understanding and application of computer science fundamentals: data structures, algorithms, and design patterns
• Experience with AWS and cloud architectures/services.
• Familiarity with the container and container orchestration space (Docker, Kubernetes, etc.)
• Experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others
• Experience enabling CI/CD pipelines using tools such as Jenkins, CircleCI, Gitlab, or others
• Ability to handle on-call duty with the team
• Track record of delivering successful solutions and collaborating with others

BONUS POINTS

• Familiarity with the Hashicorp suite for service discovery and orchestration systems such as Consul, Nomad, and Vault.
• Active Eventbrite user with a passion for live events.

WHAT WE OFFER

We are committed to providing competitive, valuable and meaningful benefits for our Britelings **. **

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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