Location: Cape Breton, NS
Employment Type: Full-time Employment
Team: Community Partnerships
Community Health Research Educator (Brand Ambassador)
**Job Summary: **
We are seeking a passionate, self-motivated Community Health Research Educator (CHRE)to act as an ambassador for supporting Care Access’s mission to bring trial opportunities to everyone – everywhere! This role supports this mission through three key areas: Awareness, Education, and Access. This role is a field-based position within the Community Engagement department of Care Access, a global health research and clinical trials company.
The CHRE is responsible for liaising with community members and organizations to create awareness, interest, and facilitate interested individuals to connecting with enrollment pathways for active clinical trials. This role requires extensive networking and partnership building with local community organizations, providing clinical trial education to potential patient participants and healthcare professionals (HCPs). The CHRE will also identify and organize community-based events and engagement activities.
Conduct independent research on the Care Access community(ies) deployed, developing strong, long-term relationships with community organizations, based upon current and future projected clinical studies that are or will be enrolling in the community. This includes defining and identifying populations and communities of interest and opportunities to engage with them. This would include, but not be limited to religious organizations, minority associations, local advocacy groups, formal and informal sporting groups, community service organizations, civic clubs, retirement communities, physician practices, etc.
Independently perform community networking and outreach activities, calling on new and established community organizations to build meaningful relationships and partnerships; increasing opportunities for clinical trial education in areas that may not otherwise have access to clinical research
Develop, organize, and participate in educational events established with community partners to deliver clinical trial education to potential partners and potential clinical trial patient participants.
Collaborate with Care Access personnel across the organization to accomplish strategic initiatives and be an extension of other team efforts
**Supervisory Responsibilities **
The CHRE is part of a team dedicated that educates communities, potential participants, and healthcare providers, to produce high-quality and inclusive research, in collaboration with our Sponsors.
The Community Health Research Educator uses their experience and independent judgment in the sourcing, planning, collaboration, and delivery of education to a variety of community groups, potential clinical trial participants, and Health Care Professionals in group and individual settings.
Other Duties and Responsibilities
The Community Health Research Educator is a critical member of the clinical research team and will be assigned to specific Care Access community(ies) and their related sites and patient access locations, as the primary driver of community health research education activities. Additionally, the CHRE maybe flexibly deployed to other communities in North America and be required to travel via automobile or air, where needs have been identified to support the demand of clinical trial community outreach and education. Some planning and administrative work will be completed remotely (home office). In addition, the Community Health Research Educator will:
Represent Care Access and Sponsors to bring clinical trial opportunities to potential patient participants at events, large and small, communicating 1:1 and in group settings to potential patient participants
Provide end-to-end management of community events, including pre-event communication, event preparation, staffing, ordering of materials, execution, break-down, and follow-up activities
Create a localized outreach plan, tracking calls, and meeting key performance indicators (KPIs).
Conduct after-action reviews and provide feedback to continuously improve Care Access and the educational experience of community groups, sponsors, and potential patient-participants.
Initiate and discuss opportunities for partnering with local community organizations (large and small), doctors’ offices, facilities, etc.
Collaborate with other Care Access personnel to plan and coordinate CHRE engagement activities
Educate and promote Care Access and Sponsor clinical trial potential participation in a non-coercive manner, to community partners, HCPs, and potential patient participants on existing clinical trials to facilitate interest and recruitment within their networks
Provide feedback to Business Development team and Sponsors on the research priorities of the community and community HCPs
Conduct research and outreach phone calls to community organizations and external stakeholders for interest and set up appointments for outreach
Facilitate warm handoffs between and among Care Access team members with patients who desire consideration for participation in clinical trials
Support the larger clinical research team
Communicate and coordinate activities with Local Care Access stakeholders and Patient Engagement Department Leads as directed and on weekly calls and emails to ensure understanding of strategy, execution (including effective business planning), and compliance.
Take full responsibility and accountability for their assigned community, driving top-of-funnel potential patient enrollment through the purposeful evaluation and execution of community events that are a match for appropriate clinical trial cohorts
Travel throughout North America, as needed to support other districts efforts with community outreach and education
The ideal candidate should be self-motivated and passionate about clinical trials and healthcare. Interpersonal skills and the ability to forge and maintain positive working relationships are essential. Experience in medical and/or research fields is a plus but is not mandatory.
Willing and able to travel anywhere in North America and demonstrating the resiliency to become an expert in their local market or in a market in which they are deployed
Proficient using Microsoft 365 Applications and comfortable learning new platforms and technologies (Salesforce, Teams, etc.)for collaboration and potential remote engagement with community partners and patients
Strong understanding of HIPAA and patient confidentiality
Ability to manage data collection and related technology in a variety of settings with diverse populations
Excellent emotional Intelligence with empathy and understanding of experimental and health psychology
Ability to collaborate well with a diverse team of clinicians, researchers, and coordinators both inside of Care Access and with external partners
Effective communication, presentation, and facilitation skills
Strong organizational and project management skills, including maintaining deadlines
Ability to think critically and solve problems independently
Knowledge of human subjects’ ethics and Institutional Review Board (IRB) research protocols is preferred
Multilingual is a plus
Travel & Remote Work Expectations
Candidates must have the ability to travel throughout North America as well as work remotely. The amount of travel and remote work time will vary by assigned community(ies)
Must have access to reliable, high-speed internet
Flexibility to work occasional weekends and/or after normal business hours will be required based on travel, community events, and other business needs
Must be able to travel via commercial airline
Must possess and maintain a valid Driver’s License (Valid / Authorized to Drive in Canada and the US)
Must have access to, and be willing and able to drive their own reliable, operable, and safe vehicle when in their home community (not to include scooters or motorcycles) – Care Access reimburses business use of personal vehicle according to IRS guidance.
Must have and maintain safe driving record and submit to Motor Vehicle Record Check
Must show proof of valid vehicle insurance and registration
Education and Experience
Bachelor’s Degree or equivalent
Minimum of 2 years of proficient clinical/education discussions with patients
Experience providing informational presentations to various audiences
Proven track record of autonomous project initiation and completion
Preferred: Direct patient education experience
Preferred: Experience creating community networks and engaging and developing community partnerships.
Preferred: Healthcare credentialing and advanced scientific or public health education
Prolonged periods of sitting in a vehicle, airplane, or while at a desk and working on a computer.
Must be able to lift to fifteen (15) pounds at times
At Care Access Research, we embrace the difference and the unique perspective everyone on our team brings to the table. We are proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment. Care Access Research is dedicated to unbiased recruiting, hiring, and employment practices. We do not discriminate based on race, color, religion, national origin, political affiliation, sexual orientation, sex, gender identity and expression, marital status, pregnancy, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristic protected by federal, state, or local laws. We do not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all our terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All employment at Care Access Research is decided based on qualifications, merit, and business need.
Care Access is unable to sponsor work visas at this time.