<p>Location: Madrid</p><br/><p>Employment Type: Full-time Employment</p><br/><p>Team: Site Support Solutions</p><br/><div><b style="font-size: 13pt">What We Do</b></div><div><span style="font-size: 12pt">Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.</span>&nbsp;</div><div><br></div><div><b style="font-size: 13pt">Who We Are</b></div><div><span style="font-size: 12pt">We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.&nbsp;</span></div><div><br></div><div><b style="font-size: 12pt">DESCRIPTION: DUTIES INCLUDE, BUT NOT LIMITED TO:</b></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Communicate with clients, and project teams to implement and monitor impact of the site support services, tactical plans, make additional operational and recommendations as needed.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Manage the scope of work, objectives, quality and deliverables and other activities of</span></div><div><span style="font-size: 12pt">assigned projects (based on scope, may co-manage or independently manage projects)</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Serve as primary operational project contact for site support programs with client to</span></div><div><span style="font-size: 12pt">ensure appropriate communication channels are maintained and reporting schedules</span></div><div><span style="font-size: 12pt">adhered to as required.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Management of assigned project budget to meet financial and company goals.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Coordinate project activities for study team and clients to ensure project milestones and</span></div><div><span style="font-size: 12pt">deliverables are met.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Develop and implement risk management plans to support delivery of service capability.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Support continuous improvement to ensure quality measures are met and improving</span></div><div><span style="font-size: 12pt">overall capability.</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Organize workflow and ensure that employees understand their role or delegated tasks</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Monitor employee productivity and provide constructive feedback and coaching</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Receive complaints and resolve problems</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Pass on information from upper management to employees and vice versa</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Prepare and submit performance reports</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Decide on reward and promotion based on performance</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Hire and train new employees</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises</span></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><b style="font-size: 12pt">ROLE REQUIREMENTS: </b></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Strength in communication, planning, and time management skills</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong People Skills</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated Project Management Experience</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of Clinical Research Site Dynamics.</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to influence effectively both internally and externally</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Candidate will be in Europe and have a willingness to travel as needed to sites in Europe</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail, ability to meet deadlines and respond to sites in a timely manner</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well</div><div>	   with a diverse site and customer base along with internal teams.</div><div>- 	Fluency in English and additional European languages required ( German and/or French a plus)</div><div><br></div><div><span style="font-size: 12pt">&nbsp;</span></div><div><b style="font-size: 12pt">KNOWLEDGE, SKILLS AND ABILITIES:</b></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Strong organizational skills</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients, and vendors</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS word and excel</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Ability to balance tasks with competing priorities</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Critical thinker and problem solver</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Ability to work independently in a fast-paced environment with minimal supervision</span></div><div><b style="font-size: 12pt">&nbsp;</b></div><div><b style="font-size: 12pt">EDUCATION/CERTIFICATION EXPERIENCE: </b></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">A minimum of 5 years in Clinical Research, Client Relationship Management or Customer Success role</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">College degree or equivalent of education and experience</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Research experience</span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Office/business skills </span></div><div><span style="font-size: 12pt">·</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt">Proven experience as supervisor or relevant role</span></div><div><br></div><div><b style="font-size: 13pt">Diversity &amp; Inclusion</b></div><div><span style="font-size: 12pt">We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.&nbsp;At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients.</span>&nbsp;<span style="font-size: 12pt">We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</span></div><div>&nbsp;&nbsp;</div><div><br></div><div>&nbsp;<span style="font-size: 12pt">Care Access is unable to sponsor work visas at this time.</span></div>

Location: Madrid

  

Employment Type: Full-time Employment

  

Team: Site Support Solutions

  

 **What We Do**

Care Access is delivering the future of medicine today! Care Access has a
revolutionary model that breaks down traditional barriers to clinical trials
that limit participation among physicians and patients to 3%. By removing this
bottleneck, Care Access is helping accelerate the approval and delivery of
critical and life-saving therapies.

  

 **Who We Are**

We care. Our people are the engines behind our mission: to revolutionize
access to clinical trials for the benefit of patients everywhere. We care for
one another, find new ideas to accelerate medicine, and seed a long-term
impact for generations.

  

 **DESCRIPTION: DUTIES INCLUDE, BUT NOT LIMITED TO:**

·         Communicate with clients, and project teams to implement and monitor
impact of the site support services, tactical plans, make additional
operational and recommendations as needed.

·         Manage the scope of work, objectives, quality and deliverables and
other activities of

assigned projects (based on scope, may co-manage or independently manage
projects)

·         Serve as primary operational project contact for site support
programs with client to

ensure appropriate communication channels are maintained and reporting
schedules

adhered to as required.

·         Management of assigned project budget to meet financial and company
goals.

·         Coordinate project activities for study team and clients to ensure
project milestones and

deliverables are met.

·         Develop and implement risk management plans to support delivery of
service capability.

·         Support continuous improvement to ensure quality measures are met
and improving

overall capability.

·         Set goals for performance and deadlines in ways that comply with
company’s plans and vision and communicate them to subordinates

·         Organize workflow and ensure that employees understand their role or
delegated tasks

·         Monitor employee productivity and provide constructive feedback and
coaching

·         Receive complaints and resolve problems

·         Pass on information from upper management to employees and vice
versa

·         Prepare and submit performance reports

·         Decide on reward and promotion based on performance

·         Hire and train new employees

·         Ensure adherence to legal and company policies and procedures and
undertake disciplinary actions if the need arises



 **ROLE REQUIREMENTS:**

·         Strength in communication, planning, and time management skills

·         Strong People Skills

·         Demonstrated Project Management Experience

·         Understanding of Clinical Research Site Dynamics.

·         Ability to influence effectively both internally and externally

·         Candidate will be in Europe and have a willingness to travel as
needed to sites in Europe

·         Attention to detail, ability to meet deadlines and respond to sites
in a timely manner

·         Ability to handle pressure, juggle multiple responsibilities
simultaneously, and work well

with a diverse site and customer base along with internal teams.

\- Fluency in English and additional European languages required ( German
and/or French a plus)

  



 **KNOWLEDGE, SKILLS AND ABILITIES:**

·         Strong organizational skills

·         Strong verbal and written communication skills as evidenced by
positive interactions with coworkers, management, clients, and vendors

·         Work effectively and collaboratively with other team members to
accomplish mutual goals. Bring positive and supportive attitude to achieving
these goals

·         Strong computer skills with demonstrated abilities using clinical
trials database, IVR systems, electronic data capture, MS word and excel

·         Ability to balance tasks with competing priorities

·         Critical thinker and problem solver

·         Ability to work independently in a fast-paced environment with
minimal supervision

 ** **

 **EDUCATION/CERTIFICATION EXPERIENCE:**

·         A minimum of 5 years in Clinical Research, Client Relationship
Management or Customer Success role

·         College degree or equivalent of education and experience

·         Research experience

·         Office/business skills

·         Proven experience as supervisor or relevant role

  

 **Diversity & Inclusion**

We serve patients and researchers from diverse cultures and communities around
the world. We are stronger and better when we build a team representing the
people we aim to support. We maintain an inclusive culture where people from a
broad range of backgrounds feel valued and respected as they contribute to our
mission. We value diversity and believe that unique contributions drive our
success. At Care Access, every day, we are advancing medical breakthroughs.
We’re uniting standard patient care with cutting-edge treatments and research.
Our work brings life-changing therapies to those in need and paves the way for
newer and greater treatments to reach the world. We’re proud to advance these
breakthroughs and work with the big players while engaging with the best
physicians and caring for patients. We are an equal opportunity employer, and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity or
expression, pregnancy, age, national origin, disability status, genetic
information, protected veteran status, or any other characteristic protected
by law.

  

  

 Care Access is unable to sponsor work visas at this time.

