<div class="content-intro"><p>The GitLab&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform/" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform/" data-sk="tooltip_parent" data-remove-tab-index="true">DevSecOps platform</a>&nbsp;empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the&nbsp;<a class="c-link" href="https://about.gitlab.com/company/culture/all-remote/guide/" target="_blank" data-stringify-link="https://about.gitlab.com/company/culture/all-remote/guide/" data-sk="tooltip_parent" data-remove-tab-index="true">world’s largest all-remote companies</a>&nbsp;with 2,000+ team members and&nbsp;<a class="c-link" href="https://handbook.gitlab.com/handbook/values/" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values/" data-sk="tooltip_parent" data-remove-tab-index="true">values</a>&nbsp;that foster a culture where people embrace the belief that everyone can contribute. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/778157354" target="_blank" data-stringify-link="https://vimeo.com/778157354" data-sk="tooltip_parent" data-remove-tab-index="true">Life at GitLab</a>.</p></div><h4>An overview of this role</h4>
<p>You'll be working with the team to build <a href="https://about.gitlab.com/direction/saas-platforms/switchboard/" target="_blank">Switchboard</a>, a new customer portal being developed alongside the <a href="https://about.gitlab.com/direction/saas-platforms/dedicated/" target="_blank">GitLab Dedicated </a>single-tenant SaaS offering. Switchboard will be used both by Dedicated customers as well as internal GitLab teams (SREs). There is a lot of room for impact here as we're building a completely new UI that will enable users to be self-sufficient and minimise the assistance needed from GitLab to onboard and manage their instances.</p>
<p>Here are some pages with more info:</p>
<ul>
<li><a href="https://about.gitlab.com/handbook/product/ux/product-design/">Product Design department page</a></li>
<li><a href="https://design.gitlab.com/get-started/principles?_gl=1%2a3lzs5w%2a_ga%2aMzc4Mzg3Njc5LjE2ODU1NzgyNTM.%2a_ga_ENFH3X7M5Y%2aMTY4NzMyMTY1Ny41Ny4xLjE2ODczMjIyNzcuMC4wLjA.">Our design principles</a></li>
<li><a href="https://about.gitlab.com/direction/saas-platforms/switchboard/#where-are-we-headed" target="_blank">Switchboard direction</a></li>
<li><a href="https://about.gitlab.com/direction/saas-platforms/dedicated/#roadmap" target="_blank">Dedicated roadmap</a></li>
</ul>
<h4>What you'll do</h4>
<ul>
<li>You'll define the product goals, roadmap, and strategy, all to solve user problems.</li>
<li>You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.</li>
<li>You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.</li>
<li>You’ll engage with our<a href="https://about.gitlab.com/community/gitlab-first-look/"> user base</a> and the wider GitLab<a href="https://about.gitlab.com/community/"> community</a> to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.</li>
<li>You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)</li>
<li>You’ll contribute to our<a href="https://design.gitlab.com/"> Design System</a>, alongside the rest of the UX team and the GitLab community as a whole.</li>
</ul>
<h4>What you'll bring</h4>
<ul>
<li>Strong experience designing developer tools, enterprise software or complex web applications.</li>
<li>Strong experience following a user-centered or human-centered design approach, in conjunction with design thinking.</li>
<li>Enjoy getting involved in research and usability testing, and know when to engage with UXR.</li>
<li>You already practice design iteration and have experience building strong connections with key customers.</li>
<li>Experience being involved in a product going from 0-1, balancing short term with long term design work.</li>
</ul>
<h4>About the team</h4>
<p>We support the business of GitLab by becoming experts in our stage group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with a problem to solve and always first consider the best experience for the user.</p>
<h4>How GitLab will support you</h4>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://about.gitlab.com/company/culture/all-remote/guide/">All remote</a>,<a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/"> asynchronous</a> work environment</li>
<li><a href="https://about.gitlab.com/handbook/paid-time-off/">Flexible Paid Time Off</a></li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li>
<li><a href="https://about.gitlab.com/handbook/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit">Growth and development budget&nbsp;</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li>
<li><a href="https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/">Home office</a> support</li>
</ul>
<p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from<a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups"> underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p>
<p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><em><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</span></em></div><div class="title">Colorado/Washington pay range</div><div class="pay-range"><span>$95,200</span><span class="divider">&mdash;</span><span>$183,600 USD</span></div></div><div class="pay-input"><div class="title">California/New York/New Jersey pay range</div><div class="pay-range"><span>$95,200</span><span class="divider">&mdash;</span><span>$204,000 USD</span></div></div></div><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://about.gitlab.com/handbook/hiring/candidate/faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

The GitLab [DevSecOps platform](https://about.gitlab.com/solutions/devops-
platform/) empowers 100,000+ organizations to deliver software faster and more
efficiently. We are one of the [world’s largest all-remote
companies](https://about.gitlab.com/company/culture/all-remote/guide/) with
2,000+ team members and [values](https://handbook.gitlab.com/handbook/values/)
that foster a culture where people embrace the belief that everyone can
contribute. Learn more about [Life at GitLab](https://vimeo.com/778157354).

#### An overview of this role

You'll be working with the team to build
[Switchboard](https://about.gitlab.com/direction/saas-platforms/switchboard/),
a new customer portal being developed alongside the [GitLab Dedicated
](https://about.gitlab.com/direction/saas-platforms/dedicated/)single-tenant
SaaS offering. Switchboard will be used both by Dedicated customers as well as
internal GitLab teams (SREs). There is a lot of room for impact here as we're
building a completely new UI that will enable users to be self-sufficient and
minimise the assistance needed from GitLab to onboard and manage their
instances.

Here are some pages with more info:

  * [Product Design department page](https://about.gitlab.com/handbook/product/ux/product-design/)
  * [Our design principles](https://design.gitlab.com/get-started/principles?_gl=1%2a3lzs5w%2a_ga%2aMzc4Mzg3Njc5LjE2ODU1NzgyNTM.%2a_ga_ENFH3X7M5Y%2aMTY4NzMyMTY1Ny41Ny4xLjE2ODczMjIyNzcuMC4wLjA.)
  * [Switchboard direction](https://about.gitlab.com/direction/saas-platforms/switchboard/#where-are-we-headed)
  * [Dedicated roadmap](https://about.gitlab.com/direction/saas-platforms/dedicated/#roadmap)

#### What you'll do

  * You'll define the product goals, roadmap, and strategy, all to solve user problems.
  * You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
  * You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
  * You’ll engage with our[ user base](https://about.gitlab.com/community/gitlab-first-look/) and the wider GitLab[ community](https://about.gitlab.com/community/) to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
  * You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
  * You’ll contribute to our[ Design System](https://design.gitlab.com/), alongside the rest of the UX team and the GitLab community as a whole.

#### What you'll bring

  * Strong experience designing developer tools, enterprise software or complex web applications.
  * Strong experience following a user-centered or human-centered design approach, in conjunction with design thinking.
  * Enjoy getting involved in research and usability testing, and know when to engage with UXR.
  * You already practice design iteration and have experience building strong connections with key customers.
  * Experience being involved in a product going from 0-1, balancing short term with long term design work.

#### About the team

We support the business of GitLab by becoming experts in our stage group,
educating ourselves about the entire product, and staying engaged with user
and business goals. We partner closely with our stable counterparts in Product
Management and Development. As Product Designers, we are the owners of design
judgment. We start with a problem to solve and always first consider the best
experience for the user.

#### How GitLab will support you

  * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
  * [All remote](https://about.gitlab.com/company/culture/all-remote/guide/),[ asynchronous](https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment
  * [Flexible Paid Time Off](https://about.gitlab.com/handbook/paid-time-off/)
  * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
  * [Equity Compensation & Employee Stock Purchase Plan](https://about.gitlab.com/handbook/stock-options/)
  * [Growth and development budget ](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)
  * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) 
  * [Home office](https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from[ underrepresented
groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-
select-underrepresented-groups) are less likely to apply to a job unless they
meet every single qualification. If you're excited about this role, please
apply and allow our recruiters to assess your application.



 _The base salary range for this role’s listed level is currently for
residents of listed locations only. Grade level and salary ranges are
determined through interviews and a review of education, experience,
knowledge, skills, abilities of the applicant, equity with other team members,
and alignment with market data. See more information on
our[benefits](https://about.gitlab.com/handbook/total-
rewards/benefits/general-and-entity-benefits/) and
[equity](https://about.gitlab.com/handbook/stock-options/). Sales roles are
also eligible for incentive pay targeted at up to 100% of the offered base
salary._

Colorado/Washington pay range

$95,200--$183,600 USD

California/New York/New Jersey pay range

$95,200--$204,000 USD

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://about.gitlab.com/handbook/hiring/candidate/faq/recruitment-
privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

