Implementation Manager at Buildout | Powderkeg

About Buildout

Buildout is the full-lifecycle empowerment platform and system of record for high-performing CRE brokers in highly competitive markets. With seamless deal- making functionality from start to finish, Buildout gives brokers a proven platform that’s optimized for CRE brokers and capable of providing deeper, more detailed market, property and owner insights; powerful automations for prospecting, pitching, marketing, and transacting; and reliably accurate pipeline management tools with real-time reporting. Buildout has become the not-so-secret weapon for more than 50,0000 brokers and top CRE brokerage firms to find, win, market, and transact more listings, at top dollar.

Buildout recently welcomed Oval Room Group to the team! Oval Room Group is a leading visual media and 3D technology company that delivers powerful immersive digital solutions across an array of industry sectors and property types. Over the years, Oval Room Group has worked with hundreds of local, regional, and international commercial institutions to increase customer engagement, reduce the sales cycle, and drive revenue. With this acquisition, Buildout’s offerings have expanded to include a single source for all visual media services, a critical element to successful property sales and leasing marketing campaigns.

The Opportunity

While the Sales team provides consultative guidance and solutions to our clients, the Implementation team executes world-class deliverables by engaging our network of technicians and bringing media projects to life.

As Implementation Manager, you’ll act as the primary point of contact for your clients and manage the whole post-sales experience, guiding them through the initial project kick-off to a successful delivery. During implementation, you’ll be developing and executing on project plans to capture, deliver, and deploy the world class visuals our team creates.

This role is based in Oval Room Group’s Cincinnati office and reports to our Director of Account Management.

How You'll Contribute

  • Serve as the liasion between our clients and vendors, skillfully navigating the coordination of visual media projects and bringing quality deliverables to life
  • Facilitate client conversations to outline the project scope, goals, and deliverables
  • Manage and coordinate resources to deliver against defined timelines and budgets
  • Provide coaching and training to clients on product best practices and workflows
  • Push back on some client requests while earning trust and buy-in on tough decisions
  • Anticipate project risk, confidently address all challenges, mitigate issues, and escalate to appropriate parties where required
  • Identify and escalate customer support issues with a client-first approach
  • Learn and and become a user of our tech stack including, Zendesk Sell, Nusii, Zapier, Portal, Google Suite, Shopify, Seekbeak (Views),, Matterport
  • Make mistakes, improve for the next time, and develop enviably thick-skin from these experiences to propel you through the rest of your career
  • Take the work, but not yourself, seriously

What You’ll Bring

  • You have experience managing projects or programs, client implementations, or client relationships in a high-touch environment (2+ years preferred)
  • You have exceptional project management skills with a proven ability to manage multiple projects while paying close attention to the detail and timelines
  • You’ve got cat-like reflexes, following up on client communications and moving from project to project with lightening speed
  • You nerd out on crossing projects off a list and prioritizing your day to maximize your impact
  • You have natural customer service skills and get your kicks delivering an exceptional client experience that keeps them coming back for more
  • You have a collaborative work style that energizes the team around you. You love to share what you learn, you’re not afraid to ask for help, and you love celebrating wins.
  • Bonus: you bring an eye for media and spark for quality checking the deliverables (like property marketing videos, drone photography, 3D renderings, and virtual tours) and making recommendations for improvements

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

**Perks & Benefits **

We built a benefits program to match the quality of our team. This program includes:

  • Impactful insurance and benefit options, including offering plans that cover 100% of employee health insurance premiums, and company-paid STD, LTD, life insurance, and telemedicine
  • Policies that support a healthy work/life harmony, including Flexible PTO, company holidays, paid parental leave, and give back days
  • 401(k) with 4% company match and immediate vesting
  • A remote-first work culture with a monthly remote work reimbursement to support our distributed team, plus an office in Chicago and Cincinnati for those who prefer an office setting
  • Challenging problems to solve with a committed and supportive team who are invested in your growth and development
  • A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information and we will consider your request.

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.

For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Job Summary
  • Job Title
    Implementation Manager
  • Company
  • Location
    Chicago, IL
  • Employment Type
    Full time
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