Customer Sucess Manager, Premier at Ironclad | Powderkeg

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oreal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is [writing the narrative]( digital-contracting-on-demand/?wchannelid=l3gookxxq6&wmediaid=zkdmcjb8wa) that shows how beautiful and functional contracting will change business. We're a leader in the [Forrester Wave for Contract Lifecycle Management]( management/). We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by [Glassdoor's Best Places to Work 2023]( Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm), Forbes' [50 Most Promising AI Companies]( most-promising-artificial-intelligence-companies/?sh=434fb68277cf), Wing Venture Capital's [Enterprise Tech 30]( content/uploads/2021/02/2020ET30.pdf), and Gartner's Magic Quadrant. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.

Ironclad is on a mission to power the world's contracts, and our Premier Customer Success Management team is a critical part of making that mission a reality. Reporting to the Manager, Customer Success - Premier, this role will focus on driving adoption and customer health in our customer base across all business segments. You'll engage with customers via digital channels, strategic 1:1 engagements, and recurring engagements with your book of business to drive value for our customers.

What you will be doing

  • Strategically manage a book of business of 60-90 customers across all business segments

  • Develop strategies to mitigate risk, identity growth opportunities, and drive platform adoption

  • Maintain a deep understanding of the product to help customers maximize their investment in Ironclad

  • Conduct strategic 1:1 consulting sessions (virtual and asynchronous) according to CS methodology to drive results

  • Help extend the voice of the customer by identifying customer trends and providing product feedback

  • Partner with Sales and Services teams on upsell and expansion opportunities

What we 're looking for

  • 3+ years of customer success experience

  • High technical aptitude - the expectation is for the CSM to be a product expert

  • Excellent communication and relationship-building skills with executives

  • Strong data analysis and data storytelling skills

  • Collaborative team player who fosters strong working relationships across teams

  • Exceptional organizational skills and an ability to prioritize in a fast-paced environment


  • Health, dental, and vision insurance

  • 401k

  • Wellness reimbursement

  • Take what you need vacation policy

  • Generous parental leave for both primary and secondary caregivers

**Base Salary Range: **$100,000-125,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Summary
  • Job Title
    Customer Sucess Manager, Premier
  • Company
  • Location
    New York City, NY
  • Employment Type
    Full time
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