Ironclad is the #1 contract lifecycle management platform for innovative companies.&nbsp; Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L&rsquo;Or&eacute;al, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It&rsquo;s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.&nbsp;

Ironclad is&nbsp;<a href="https://ironcladapp.com/lp/state-of-digital-contracting-on-demand/?wchannelid=l3gookxxq6&amp;wmediaid=zkdmcjb8wa" rel="noopener noreferrer nofollow" target="_blank">writing the narrative</a>&nbsp;that shows how beautiful and functional contracting will change business.&nbsp;We&rsquo;re a leader in the&nbsp;<a href="https://ironcladapp.com/lp/forrester-wave-contract-lifecycle-management/" rel="noopener noreferrer nofollow" target="_blank">Forrester Wave for Contract Lifecycle Management</a>. We have been recognized as a&nbsp;<a href="https://www.greatplacetowork.com/certified-company/7021706" rel="noopener noreferrer nofollow" target="_blank">Fortune Great Place to Work</a>&nbsp;for four consecutive years. Our innovation and work culture have been recognized by&nbsp;<a href="https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm" rel="noopener noreferrer nofollow" target="_blank">Glassdoor&#39;s Best Places to Work 2023</a>, Forbes&rsquo;&nbsp;<a href="https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=434fb68277cf" rel="noopener noreferrer nofollow" target="_blank">50 Most Promising AI Companies</a>, Wing Venture Capital&#39;s&nbsp;<a href="https://www.enterprisetech30.com/wp-content/uploads/2021/02/2020ET30.pdf" rel="noopener noreferrer nofollow" target="_blank">Enterprise Tech 30</a>, and Gartner&#39;s Magic Quadrant. We&rsquo;re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit&nbsp;<a href="http://www.ironcladapp.com/" rel="noopener noreferrer nofollow" target="_blank">www.ironcladapp.com</a>&nbsp;or follow us on&nbsp;<a href="https://www.linkedin.com/company/ironclad-inc-/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a>&nbsp;and&nbsp;<a href="https://twitter.com/ironclad_inc" rel="noopener noreferrer nofollow" target="_blank">Twitter</a>.&nbsp;

Ironclad is on a mission to power the world&rsquo;s contracts, and our Premier Customer Success Management team is a critical part of making that mission a reality. Reporting to the Manager, Customer Success - Premier, this role will focus on driving adoption and customer health in our customer base across all business segments. You&rsquo;ll engage with customers via digital channels, strategic 1:1 engagements, and recurring engagements with your book of business to drive value for our customers.&nbsp;&nbsp;

What you will&nbsp; be doing

<ul>
	<li>
	Strategically manage a book of business of 60-90 customers across all business segments
	</li>
	<li>
	Develop strategies to mitigate risk, identity growth opportunities, and drive platform adoption
	</li>
	<li>
	Maintain a deep understanding of the product&nbsp; to help customers maximize their investment in Ironclad
	</li>
	<li>
	Conduct strategic 1:1 consulting sessions (virtual and asynchronous) according to CS methodology to drive results&nbsp;
	</li>
	<li>
	Help extend the voice of the customer by identifying customer trends and providing product feedback
	</li>
	<li>
	Partner with Sales and Services teams on upsell and expansion opportunities
	</li>
</ul>

What we&rsquo;re looking for

<ul>
	<li>
	3+ years of customer success experience
	</li>
	<li>
	High technical aptitude - the expectation is for the CSM to be a product expert
	</li>
	<li>
	Excellent communication and relationship-building skills with executives
	</li>
	<li>
	Strong data analysis and data storytelling skills
	</li>
	<li>
	Collaborative team player who fosters strong working relationships across teams
	</li>
	<li>
	Exceptional organizational skills and an ability to prioritize in a fast-paced environment 
	 
	Benefits:
	</li>
</ul>

<ul>
	<li>
	Health, dental, and vision insurance
	</li>
	<li>
	401k
	</li>
	<li>
	Wellness reimbursement
	</li>
	<li>
	Take what you need vacation policy
	</li>
	<li>
	Generous parental leave for both primary and secondary caregivers
	</li>
</ul>

Base Salary Range:&nbsp;$100,000-125,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad&rsquo;s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ironclad is the #1 contract lifecycle management platform for innovative
companies.  Every company, in every country, in every industry runs on
contracts, but managing these contracts slows companies down and costs them
millions of dollars. L'Oreal, Staples, Mastercard, and other leading
innovators use Ironclad to collaborate and negotiate on contracts, accelerate
contracting while maintaining compliance, and turn contracts into critical
carriers of operational business intelligence. It's the only platform flexible
enough to handle every type of contract workflow, whether a sales agreement,
an HR agreement or a complex NDA.

Ironclad is [writing the narrative](https://ironcladapp.com/lp/state-of-
digital-contracting-on-demand/?wchannelid=l3gookxxq6&wmediaid=zkdmcjb8wa) that
shows how beautiful and functional contracting will change business. We're a
leader in the [Forrester Wave for Contract Lifecycle
Management](https://ironcladapp.com/lp/forrester-wave-contract-lifecycle-
management/). We have been recognized as a [Fortune Great Place to
Work](https://www.greatplacetowork.com/certified-company/7021706) for four
consecutive years. Our innovation and work culture have been recognized by
[Glassdoor's Best Places to Work 2023](https://www.glassdoor.com/Award/Best-
Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm), Forbes' [50 Most
Promising AI
Companies](https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-
most-promising-artificial-intelligence-companies/?sh=434fb68277cf), Wing
Venture Capital's [Enterprise Tech 30](https://www.enterprisetech30.com/wp-
content/uploads/2021/02/2020ET30.pdf), and Gartner's Magic Quadrant. We're
backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For
more information, visit [www.ironcladapp.com](http://www.ironcladapp.com/) or
follow us on [LinkedIn](https://www.linkedin.com/company/ironclad-inc-/) and
[Twitter](https://twitter.com/ironclad_inc).

Ironclad is on a mission to power the world's contracts, and our Premier
Customer Success Management team is a critical part of making that mission a
reality. Reporting to the Manager, Customer Success - Premier, this role will
focus on driving adoption and customer health in our customer base across all
business segments. You'll engage with customers via digital channels,
strategic 1:1 engagements, and recurring engagements with your book of
business to drive value for our customers.  

**What you will   be doing**

  * Strategically manage a book of business of 60-90 customers across all business segments

  * Develop strategies to mitigate risk, identity growth opportunities, and drive platform adoption

  * Maintain a deep understanding of the product  to help customers maximize their investment in Ironclad

  * Conduct strategic 1:1 consulting sessions (virtual and asynchronous) according to CS methodology to drive results 

  * Help extend the voice of the customer by identifying customer trends and providing product feedback

  * Partner with Sales and Services teams on upsell and expansion opportunities

**What we 're looking for**

  * 3+ years of customer success experience

  * High technical aptitude - the expectation is for the CSM to be a product expert

  * Excellent communication and relationship-building skills with executives

  * Strong data analysis and data storytelling skills

  * Collaborative team player who fosters strong working relationships across teams

  * Exceptional organizational skills and an ability to prioritize in a fast-paced environment  
  
**Benefits:**

  * Health, dental, and vision insurance

  * 401k

  * Wellness reimbursement

  * Take what you need vacation policy

  * Generous parental leave for both primary and secondary caregivers

**Base Salary Range:  **$100,000-125,000

The base salary range represents the minimum and maximum of the salary range
for this position based at our San Francisco headquarters. The actual base
salary offered for this position will depend on numerous factors, including
individual proficiency, anticipated performance, and the location of the
selected candidate. Our base salary is just one component of Ironclad's
competitive total rewards package, which also includes equity awards (a new
hire grant, along with opportunities for additional awards throughout your
tenure), competitive health and wellness benefits, and a commitment to career
growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.

