<p>Location: Las Vegas, NV</p><br/><p>Employment Type: Full Time</p><br/><p>Team: Member Services</p><br/><div><span style="font-size: 11pt">Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative,&nbsp;consumer-centric health benefit solutions that people can actually use.&nbsp;Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">We’re looking for passionate customer-centric folks to join our Gravie Care Member &amp; Provider service team</span><b style="font-size: 11pt">. </b><span style="font-size: 11pt">Primary responsibilities for this position include providing prompt and excellent service for our members and providers through inbound calls and emails during regular business hours of 8 am - 5 pm Central Time with potential extended hours during our busy season. Calls will be focused around all things health insurance as it relates to how a member leverages and utilizes their insurance plan. Examples could be, but not limited to: provider and prescription inquiries, benefits, claims, eligibility and billing.</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">You Will:</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Go above and beyond to provide the member or provider with a simple and seamless experience</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Courteously respond to member and provider inquiries via inbound call or email</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Correctly communicate claims and benefits information from designated internal platform(s) to further assist with caller’s inquiries&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Identify, compare and recommend&nbsp; the health insurance options available to the member that best suits their needs</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Explain and check for member understanding on application steps, payment flow and application status&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Demonstrate empathy and active listening in each interaction with the caller</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Be willing to maintain a flexible work schedule, based upon the needs of the business. This may include early morning, evening, or weekend hours during the peak season.</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Demonstrate commitment to Gravie CARE (Compassion, Advocacy, Resolution, Education) service model and the Gravie company-wide core competencies of being authentic, curious, creative and outcome-oriented</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">You Bring:</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">A passion for helping people navigate the confusing world of health insurance and benefits</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Bachelor’s Degree and 1 year customer service experience or equivalent customer service experience</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Strong written and verbal communication skills and ability to summarize information effectively</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Comfort by calmly assisting frustrated customers with active listening, creative problem solving and empathy&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Excellent attendance track record and ability to adhere to a structured schedule. Strong attention to detail and organizational skills</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Experience with entering/updating data in electronic databases</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Proficient computer navigation and typing skills. Experience with Mac OS X , Microsoft Office or G Suite by Google Cloud is a benefit</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Ability to be self-driven and work collaboratively and professionally with many types of individuals&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Ability to learn quickly, follow directions, and follow through accurately and in a timely manner</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Proven ability to get results and thrive in an ever-evolving environment</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Willingness and commitment to completing 6 weeks of paid onboarding training and ongoing continuing education as needed</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Willing to work to 7PM (Central Time) as needed</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">Extra Credit:</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Previous startup company experience</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Prior call center or health insurance experience</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><b style="font-size: 11pt">What you will need for technology:</b></div><div><span style="font-size: 11pt">Internet Connection&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Minimum required speed for upload and download is 5 Mbps&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Low ping speed is most critical to maintain call quality. A ping number between 1-30 milliseconds is optimal</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Dial-up and satellite connections are not permitted&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Strong performance of applications used for external communications is most critical (Zoom, Fuze, etc)&nbsp;</span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">Cellphone&nbsp;</span></div><div><span style="font-size: 11pt">•</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt">Personal Apple or Android Device capable of running the latest version of the Duo Mobile app for multi-factor authentication</span></div><div><br></div><div>Workspace</div><div><span style="font-size: 11pt">•    You must have a private workspace where others aren't able to view your screen or hear your conversations </span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div><div><span style="font-size: 11pt">&nbsp;</span></div><div><span style="font-size: 11pt">Gravie will supply you with a computer for work use</span></div><div><br></div><div><b>Upcoming training classes that we are hiring for:</b></div><div>10/2/2023</div><div>10/23/2023</div><div>11/6/2023</div><div>11/27/2023</div><div>Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.</div><div>&nbsp;</div>

Location: Las Vegas, NV

  

Employment Type: Full Time

  

Team: Member Services

  

Hi, we’re Gravie. Our mission is to improve the way people purchase and access
healthcare through innovative, consumer-centric health benefit solutions that
people can actually use. Our industry-changing products and services are
developed and delivered by a diverse group of unique people. We encourage you
to be your authentic self - we like you that way.



We’re looking for passionate customer-centric folks to join our Gravie Care
Member & Provider service team **.** Primary responsibilities for this
position include providing prompt and excellent service for our members and
providers through inbound calls and emails during regular business hours of 8
am - 5 pm Central Time with potential extended hours during our busy season.
Calls will be focused around all things health insurance as it relates to how
a member leverages and utilizes their insurance plan. Examples could be, but
not limited to: provider and prescription inquiries, benefits, claims,
eligibility and billing.



You Will:

•       Go above and beyond to provide the member or provider with a simple
and seamless experience

•       Courteously respond to member and provider inquiries via inbound call
or email

•       Determine the best way to resolve member and provider inquiries by
asking probing questions and making appropriate recommendations based on
health insurance product path and program

•       Correctly communicate claims and benefits information from designated
internal platform(s) to further assist with caller’s inquiries

•       Identify, compare and recommend  the health insurance options
available to the member that best suits their needs

•       Explain and check for member understanding on application steps,
payment flow and application status

•       Demonstrate empathy and active listening in each interaction with the
caller

•       Accurately document all interactions within our Customer Relationship
Management (CRM) platform with clarity and professionalism

•       Collaborate with additional third-party entities, navigators/brokers,
and internal departments to assist with caller’s needs

•       Be willing to maintain a flexible work schedule, based upon the needs
of the business. This may include early morning, evening, or weekend hours
during the peak season.

•       Demonstrate commitment to Gravie CARE (Compassion, Advocacy,
Resolution, Education) service model and the Gravie company-wide core
competencies of being authentic, curious, creative and outcome-oriented



You Bring:

•        A passion for helping people navigate the confusing world of health
insurance and benefits

•        Bachelor’s Degree and 1 year customer service experience or
equivalent customer service experience

•        Strong written and verbal communication skills and ability to
summarize information effectively

•        Comfort by calmly assisting frustrated customers with active
listening, creative problem solving and empathy

•        Excellent attendance track record and ability to adhere to a
structured schedule. Strong attention to detail and organizational skills

•        Experience with entering/updating data in electronic databases

•        Proficient computer navigation and typing skills. Experience with Mac
OS X , Microsoft Office or G Suite by Google Cloud is a benefit

•        Ability to be self-driven and work collaboratively and professionally
with many types of individuals

•        Ability to learn quickly, follow directions, and follow through
accurately and in a timely manner

•        Proven ability to get results and thrive in an ever-evolving
environment

•        Willingness and commitment to completing 6 weeks of paid onboarding
training and ongoing continuing education as needed

•        Willing to work to 7PM (Central Time) as needed



Extra Credit:

•       Previous startup company experience

•       Prior call center or health insurance experience



 **What you will need for technology:**

Internet Connection

•       Minimum required speed for upload and download is 5 Mbps

•       Low ping speed is most critical to maintain call quality. A ping
number between 1-30 milliseconds is optimal

•       Dial-up and satellite connections are not permitted

•       Strong performance of applications used for external communications is
most critical (Zoom, Fuze, etc)



Cellphone

•       Personal Apple or Android Device capable of running the latest version
of the Duo Mobile app for multi-factor authentication

  

Workspace

• You must have a private workspace where others aren't able to view your
screen or hear your conversations  



Gravie will supply you with a computer for work use

  

 **Upcoming training classes that we are hiring for:**

10/2/2023

10/23/2023

11/6/2023

11/27/2023

Competitive pay is standard. Our unique benefits program is the gravy, i.e.,
the special sauce that sets our compensation package apart. In addition to
standard benefits, Gravie’s package includes alternative medicine coverage,
flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone
reimbursement, education reimbursement, and 1 week of paid paw-ternity leave
just to name a few.



