Location: Genk, Flemish Region

Employment Type: full-time

Team: Information Technology

We are seeking a technical problem solver who will utilize their flexibility, creativity, and independence when solving customer problems. As a system engineer you will partner with customers and team members to shape the future of both customer deployments and MIM's solutions.

What we expect from you:

• Work with customer stakeholders to develop and deploy custom solutions and ensure the success of complicated rollout projects.
• Manage deployment aspects of client upgrades.
• Assist internal teams–such as sales, support, site implementation and site development–in solving technical issues for customers.
• Assist the customer installation team with technical solutions in new client implementations.
• Identify and provide timely workarounds and solutions to meet customer’s business needs.
• Set expectations with customers clearly and calmly to avoid escalations.
• Report customer needs and vet requirements for engineering.
• Proactively communicate with customers and provide assistance.
• Troubleshoot and perform root cause analysis. Communicate what was learned internally to improve MIM's future responses.
• Reproduce issues as possible and create detailed engineering tickets.
• Work with engineering and product management to prioritize customer needs in upcoming releases.
• Participate in engineering processes to develop and deploy defect fixes and upgrades.
• Assist through release cycles in testing new features, fixes, and maintenance changes.

What we'll need from you:

• Completion of a bachelor’s degree in a Computer Information Systems or adjacent field from a three-year accredited university, or equivalent work experience.
• Fundamental understanding of network connectivity, network hardware and software, and server hardware and software.
• Knowledge of storage appliances (SAN and NAS) and related software.
• Knowledge of Windows Server OS and supporting technologies, such as Active Directory.
• Experience with virtualization technologies (including Citrix Virtual Apps® and VMware Horizon®) a plus.
• Flexibility in scheduling for off-hours deployments and upgrades.
• Strong organizational, time management, and analytical skills to solve pressing customer concerns.
• Critical-thinking skills, and an ability to apply learned knowledge to new situations.
• Strong communication and presentation skills to engage with our customers.
• Fluency in English. Other languages such as Dutch, French, and German are a plus.

Not unimportant either...

• You get your own laptop, which you can use to watch Netflix in your spare time.
• You also get your own iPhone or equivalent, with 280GB on us every month.
• We pay, so we have the final say… Not really in this case. In fact, you get to choose what time you start, between 7AM and 10AM.
• Thirsty from all the hard work? We've got you covered with our overly filled fridge and endless choices of beverages!
• For coffee lovers: endless fresh coffee beans!
• For the fit freaks: free fruit!
• For the sweet tooth: too many cookies!

What we offer you:

• A full-time employment opportunity with a permanent contract.
• A flying start for every junior, further growth and knowledge sharing for our senior employees.
• Interesting internal training and learning opportunities.
• A hybrid work environment so you can work from home as well as enjoy the office.
• The possibility to buy an additional 10 vacation days as well as many other benefits through our Flex Income Plan.
• An attractive salary in line with experience supplemented with numerous fringe benefits.
• A company car or a mobility budget after 6 months of employment.
• Hospital insurance.
• Pension saving and long-term illness insurance.

Clearance to work in the EU without further formalities is a prerequisite.

Our office is located in Genk, not Brussels.

**Wait, what does MIM do? **

MIM provides medical imaging software to imaging centres, hospitals, specialty clinics, research organisations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.

Diversity Equity and Inclusion

MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other’s perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.