ProviderTrust Summary
Founded in 2010 in Nashville, Tennessee, ProviderTrust set out to create comprehensive solutions that solve complex healthcare problems, ultimately envisioning a world where fraud, waste, and abuse could be identified and eliminated from healthcare.&nbsp;
Today, more than a decade later, we continue to believe everyone deserves a safe healthcare experience. And setting new standards for data intelligence can lead the way. We believe deeply in a healthcare system that is equitable, accessible, affordable, and free of fraud for Americans of all ages, races, income levels, or preexisting conditions. We come to work every day to push healthcare toward that reality by building out a more intelligent healthcare monitoring and verification platform, breaking down silos within provider and payer organizations to ensure continuous visibility into license, credential, compliance, and payment eligibility issues.&nbsp;
Our solutions monitor employees, vendors, and provider networks for OIG and state Medicaid exclusions, sanctions, and/or disciplinary actions, and verify licenses and credentials to catch expirations or suspensions. Together, our approach helps ensure organizations across the healthcare ecosystem are collectively striving for high-quality patient care for all.&nbsp;
Opportunity
We take immense pride in cultivating a strong, person-first culture seeking out ways to be intentionally uncommon.&nbsp; We are looking for an ambitious, customer-obsessed specialist to join our team. When our clients need product support, we’ve got their back. This team is responsible for meeting and exceeding client expectations by providing world-class customer service while demonstrating empathy and commitment to solving client issues.&nbsp; When fire-drills occur, it is important to demonstrate resourcefulness and a strong sense of urgency to ensure our clients know their satisfaction is our #1 goal.
Your Strengths
<ul>
<li>A spirit of positivity! We are cultivating a team of people who see problems as opportunities</li>
<li>Alignment to the ProviderTrust vision and culture</li>
<li>A collaborate and coachable team-player</li>
<li>An appreciation and understanding of the healthcare space</li>
<li>Customer-centric, motivated by delighting customers through every exchange</li>
<li>Ability to cultivate meaningful relationships both inside and outside the company</li>
<li>Possess creative problem-solving skills with good gut-instincts</li>
<li>Effective and polished communication – both written and verbal</li>
<li>Strong listening skills bent towards empathy and thoughtfulness</li>
<li>The ability to convey technical information in a simple way</li>
<li>Highly organized and detailed</li>
<li>Tech-savvy with fluency with modern software and hardware (We use Google Suite, Macbooks, ZenDesk, Salesforce, etc.)</li>
<li>3+ years experience in customer support, software support, or other SaaS tech experience</li>
</ul>
Daily Responsibilities
<ul>
<li>Maintain an in-depth understanding of ProviderTrust's products and applications.</li>
<li>Act as the go-to resource for addressing client inquiries and technical issues related to our products.</li>
<li>Facilitate the professional growth of team members through mentorship and coaching.&nbsp;</li>
<li>Assist in the training and onboarding of new team members, ensuring they are equipped to handle client inquiries effectively.</li>
<li>Oversee the process of manual alert publication and management, ensuring timely responses and resolutions.</li>
<li>Assist Tier II Client Escalations and Investigations:</li>
<li>Address and resolve Tier II client escalations and conduct thorough investigations to provide comprehensive solutions.</li>
<li>Administration of CS Technical Tools and Functions:</li>
<li>Manage and maintain critical technical tools and functions necessary for client support operations.</li>
<li>Collaborate in the collection of evidence to ensure readiness for various certifications, including SOC, HITRUST, and NCQA.</li>
<li>Provide support to other Client Support and Client Experience (CSCX) functions as required, ensuring the department's overall success.</li>
</ul>
What It's Like to Work Here
At ProviderTrust, we recognize that experience is built in a number of ways. If you have relevant skills that are not reflected in your resume, or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their full selves to work, unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal-opportunity employer.
To be great at ProviderTrust, we find our team members have these things in common:
<ul>
<li>Gain energy from working in a fast-paced, creative environment</li>
<li>Decision-making that employs a blend of data-driven insights and intuition</li>
<li>Ability to multitask and handle multiple projects concurrently</li>
<li>Resilience and positivity, able to address setbacks and bounce back quickly</li>
<li>Resourcefulness, discovering creative ways to get things done</li>
<li>Joy in making an immediate and positive impact</li>
<li>Diverse interests that are welcomed and extend beyond our organization</li>
</ul>
Things That Make Us A Great Place To Work
<ul>
<li>Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance</li>
<li>Medical, dental, and vision benefits; PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.</li>
<li>Unlimited PTO, 11 paid holidays, and a flexible work schedule&nbsp;</li>
<li>Internal professional growth, development, and mobility</li>
<li>Daily all-company morning huddles to sync up across the business</li>
<li>In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!</li>
<li>Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams&nbsp;</li>
<li>Fitness stipend, wellness program, and cell phone reimbursement</li>
<li>Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)</li>
<li>Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)</li>
</ul>

**ProviderTrust Summary**

Founded in 2010 in Nashville, Tennessee, ProviderTrust set out to create
comprehensive solutions that solve complex healthcare problems, ultimately
envisioning a world where fraud, waste, and abuse could be identified and
eliminated from healthcare.

Today, more than a decade later, we continue to believe everyone deserves a
safe healthcare experience. And setting new standards for data intelligence
can lead the way. We believe deeply in a healthcare system that is equitable,
accessible, affordable, and free of fraud for Americans of all ages, races,
income levels, or preexisting conditions. We come to work every day to push
healthcare toward that reality by building out a more intelligent healthcare
monitoring and verification platform, breaking down silos within provider and
payer organizations to ensure continuous visibility into license, credential,
compliance, and payment eligibility issues.

Our solutions monitor employees, vendors, and provider networks for OIG and
state Medicaid exclusions, sanctions, and/or disciplinary actions, and verify
licenses and credentials to catch expirations or suspensions. Together, our
approach helps ensure organizations across the healthcare ecosystem are
collectively striving for high-quality patient care for all.

**Opportunity**

We take immense pride in cultivating a strong, person-first culture seeking
out ways to be intentionally uncommon.  We are looking for an ambitious,
customer-obsessed specialist to join our team. When our clients need product
support, we’ve got their back. This team is responsible for meeting and
exceeding client expectations by providing world-class customer service while
demonstrating empathy and commitment to solving client issues.  When fire-
drills occur, it is important to demonstrate resourcefulness and a strong
sense of urgency to ensure our clients know their satisfaction is our #1 goal.

**Your Strengths**

  * A spirit of positivity! We are cultivating a team of people who see problems as opportunities
  * Alignment to the ProviderTrust vision and culture
  * A collaborate and coachable team-player
  * An appreciation and understanding of the healthcare space
  * Customer-centric, motivated by delighting customers through every exchange
  * Ability to cultivate meaningful relationships both inside and outside the company
  * Possess creative problem-solving skills with good gut-instincts
  * Effective and polished communication – both written and verbal
  * Strong listening skills bent towards empathy and thoughtfulness
  * The ability to convey technical information in a simple way
  * Highly organized and detailed
  * Tech-savvy with fluency with modern software and hardware (We use Google Suite, Macbooks, ZenDesk, Salesforce, etc.)
  * 3+ years experience in customer support, software support, or other SaaS tech experience

**Daily Responsibilities**

  * Maintain an in-depth understanding of ProviderTrust's products and applications.
  * Act as the go-to resource for addressing client inquiries and technical issues related to our products.
  * Facilitate the professional growth of team members through mentorship and coaching. _ _
  * Assist in the training and onboarding of new team members, ensuring they are equipped to handle client inquiries effectively.
  * Oversee the process of manual alert publication and management, ensuring timely responses and resolutions.
  * Assist Tier II Client Escalations and Investigations:
  * Address and resolve Tier II client escalations and conduct thorough investigations to provide comprehensive solutions.
  * Administration of CS Technical Tools and Functions:
  * Manage and maintain critical technical tools and functions necessary for client support operations.
  * Collaborate in the collection of evidence to ensure readiness for various certifications, including SOC, HITRUST, and NCQA.
  * Provide support to other Client Support and Client Experience (CSCX) functions as required, ensuring the department's overall success.

**What It's Like to Work Here**

At ProviderTrust, we recognize that experience is built in a number of ways.
If you have relevant skills that are not reflected in your resume, or your
experience doesn’t match our exact requirements, we welcome your candidacy and
encourage you to share more. We champion building a team that embodies
empathy, equity, respect, and inclusivity while actively supporting our
community, clients, partners, and friends. We value differences of opinion and
embrace unique perspectives. We desire an environment that allows all team
members to bring their full selves to work, unashamedly. We carefully consider
every application and will either move forward with you, find another team
that might be a better fit, keep in touch for future opportunities, or thank
you for your time. ProviderTrust is an equal-opportunity employer.

To be great at ProviderTrust, we find our team members have these things in
common:

  * Gain energy from working in a fast-paced, creative environment
  * Decision-making that employs a blend of data-driven insights and intuition
  * Ability to multitask and handle multiple projects concurrently
  * Resilience and positivity, able to address setbacks and bounce back quickly
  * Resourcefulness, discovering creative ways to get things done
  * Joy in making an immediate and positive impact
  * Diverse interests that are welcomed and extend beyond our organization

**Things That Make Us A Great Place To Work**

  * Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance
  * Medical, dental, and vision benefits; PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
  * Unlimited PTO, 11 paid holidays, and a flexible work schedule 
  * Internal professional growth, development, and mobility
  * Daily all-company morning huddles to sync up across the business
  * In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!
  * Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams 
  * Fitness stipend, wellness program, and cell phone reimbursement
  * Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
  * Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)

