<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT WE'RE LOOKING FOR
As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.
WHAT YOU’LL DO
<ul>
<li>Provide fundamental to advanced deliverability support to our customers and our internal teams;</li>
<li>Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;</li>
<li>Help conduct in-depth investigations, reviews, and audits into email sending practices;</li>
<li>Assist customers with blocklists, spam traps, and issues with MBPs;</li>
<li>Help customers produce schedules for IP warming and monitor their warming progress;</li>
<li>Monitor individual customer email metrics and help improve their sending reputation;</li>
<li>Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;</li>
<li>Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;</li>
<li>Take an active role in thought leadership through writing blogs, articles, and whitepapers;</li>
<li>Help represent Braze at M3AAWG and within other important industry communities.</li>
</ul>
WHO YOU ARE
Our ideal candidate is someone who has competency in deliverability concepts and customer management skills. They ideally have two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand. They’d be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers. They’d be a polished, articulate ambassador for the team and for the company.
WHAT YOU CAN EXPECT
A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported.&nbsp; You’ll also have the opportunity to work, daily, with Braze’s customers, many of whom are the most innovative and exciting enterprise and mobile brands in the world.<div class="content-conclusion">WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and tuition reimbursement</li>
<li>Community engagement opportunities throughout the year, including an annual company wide Volunteer Week</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
Please see our&nbsp;<a class="c-link" href="https://www.braze.com/company/legal/privacy-policy-job-candidates" target="_blank" data-stringify-link="https://www.braze.com/company/legal/privacy-policy-job-candidates" data-sk="tooltip_parent">Candidate Privacy Policy</a>&nbsp;for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div>

At Braze, we have found our people. We’re a genuinely approachable,
exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing
teamwork, and creating work-life harmony as we collectively navigate rapid
growth on a global scale while striving for greater equity and opportunity –
inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and
those around you. There is always a way to contribute: Acting with autonomy,
having accountability and being open to new perspectives are essential to our
continued success. Our deep curiosity to learn and our eagerness to share
diverse passions with others gives us balance and injects a one-of-a-kind
vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward
action in the face of change, you will be empowered to make a real impact
here, with a sharp and passionate team at your back. If Braze sounds like a
place where you can thrive, we can’t wait to meet you.

 **WHAT WE'RE LOOKING FOR**

As an Email Deliverability Consultant, you will be part of our customer-facing
deliverability team. You’ll work directly with our customers to provide
reporting, best practices, and recommendations to improve their email programs
and get the most out of Braze. Teams at Braze work collaboratively to deliver
great customer experiences. You’ll be a close partner with our Customer
Success, Technical Support, Sales, and Growth Teams to develop and iterate on
strategies that improve both our customers and our teams.

**WHAT YOU’LL DO**

  * Provide fundamental to advanced deliverability support to our customers and our internal teams;
  * Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
  * Help conduct in-depth investigations, reviews, and audits into email sending practices;
  * Assist customers with blocklists, spam traps, and issues with MBPs;
  * Help customers produce schedules for IP warming and monitor their warming progress;
  * Monitor individual customer email metrics and help improve their sending reputation;
  * Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;
  * Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
  * Take an active role in thought leadership through writing blogs, articles, and whitepapers;
  * Help represent Braze at M3AAWG and within other important industry communities.

**WHO YOU ARE**

Our ideal candidate is someone who has competency in deliverability concepts
and customer management skills. They ideally have two to three years of
experience providing deliverability-specific services at an ESP, agency, or
large brand. They’d be well-versed in industry best practices, have had
success in the identification and remediation of deliverability issues and in
presenting them in a meaningful, consumable format to customers. They’d be a
polished, articulate ambassador for the team and for the company.

**WHAT YOU CAN EXPECT**

A great tech startup culture where openness, curiosity, collaboration, and
career growth are encouraged and supported.  You’ll also have the opportunity
to work, daily, with Braze’s customers, many of whom are the most innovative
and exciting enterprise and mobile brands in the world.

 **WHAT WE OFFER**

_Details of these benefits plan will be provided if a candidate receives an
offer of employment. Benefits may vary by location._

From offering comprehensive benefits to fostering flexible environments, we’ve
got you covered so you can prioritize work-life harmony.

  * Competitive compensation that may include equity
  * Retirement and Employee Stock Purchase Plans
  * Flexible paid time off
  * Comprehensive benefit plans covering medical, dental, vision, life, and disability
  * Family services that include fertility benefits and equal paid parental leave
  * Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  * Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  * Employee Resource Groups that provide supportive communities within Braze
  * Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze is a leading customer engagement platform that powers lasting
connections between consumers and brands they love. Braze allows any marketer
to collect and take action on any amount of data from any source, so they can
creatively engage with customers in real time, across channels from one
platform. From cross-channel messaging and journey orchestration to Al-powered
experimentation and optimization, Braze enables companies to build and
maintain absolutely engaging relationships with their customers that foster
growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and
Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces
(Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing
(Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium),
#10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on
Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in
Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to
Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in
Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore,
Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

_Please see our  [Candidate Privacy
Policy](https://www.braze.com/company/legal/privacy-policy-job-candidates) for
more information on how Braze processes your personal information during the
recruitment process and, if applicable based on your location, how you can
exercise any privacy rights._

