About Buildout

Buildout is the full-lifecycle empowerment platform and system of record for high-performing CRE brokers in highly competitive markets. With seamless deal- making functionality from start to finish, Buildout gives brokers a proven platform that’s optimized for CRE brokers and capable of providing deeper, more detailed market, property and owner insights; powerful automations for prospecting, pitching, marketing, and transacting; and reliably accurate pipeline management tools with real-time reporting. Buildout has become the not-so-secret weapon for more than 50,0000 brokers and top CRE brokerage firms to find, win, market, and transact more listings, at top dollar.

The Opportunity

We’re looking for a galvanizing Associate Director of Account Management, MidMarket to lead our team of Account Managers in driving retention and revenue growth within our book of midsize accounts. In this role, you will coach and lead your team to develop strategic account plans, create deep relationships within their accounts, leverage technology to scale their activities, and drive value for those accounts such that they trust Buildout and invest in more solutions from our company.

Reporting to the Director of Customer Operations, you’ll be a valued leader in the Revenue organization, helping to drive customer strategy and product innovation. And, you’ll enjoy our frequent conversations about snacks.

How You’ll Contribute at Buildout

Strategy and Leadership

• With the Director of Customer Operations, develop the overall MidMarket Account Management strategy and advise on potential opportunities and risks, focusing on the change management as our Account Managers work to automate more of their activities and provide both account management as well as customer success support
• Organize (and reorganize as needed) the team’s territories to ensure optimal coverage and maximum account growth, working with the RevOps team to appropriately set quotas and milestone measurements
• Design and implement next-generation SaaS and software playbooks to help the team reach and exceed annual renewal and growth targets, innovating in our approach and leveling up the value the account managers provide, including supporting customer success activities
• Instill a mindset that we must constantly sell, and constantly prove our value to our customers; we must always earn the right to have their business
• Serve as the executive sponsor for key clients, developing a trusted advisor relationship and understanding their strategies and KPIs
• Transform clients into champions by ensuring the team maintains high levels of engagement and communication - especially with key influencers in the accounts, and by conducting routine performance reporting, strategic planning, and executive business reviews
• Help our net new sales team by leveraging the amazing goodwill we have with our clients, focusing in particular on our referral and testimonial programs
• Be a constant student of the CRE landscape, our customer’s businesses, competing and complementary technology and
• Build a network beyond Buildout, not just of our customers and industry compatriots, but of Sales and Customer Leaders from whom you can learn best practices

_People: _

• Hire, coach and maximize a team of AMs with incredible listening, communication, dot-connection, and time management skills
• Teach and reinforce Buildout’s tech SaaS focused sales methodology to advance the team’s skills and to better support customer needs
• Offer your team opportunities for skill and experience development, improving the trajectory of their careers
• With the rest of the leadership team, plot career paths for the Account Manager role and how team members can evolve at Buildout
• Proactively manage capacity within your team, maintaining the right net headcount expenditures across the year, without compromising revenues, having gaps in account coverage, or impactfully disrupting the customer’s experience

Operations :

• Manage day-to-day operations of the Midmarket AM team including: maintaining an accurate forecast, managing escalations from direct reports, ensuring the delivery and documentation of high quality engagements throughout the customer lifecycle, and facilitating weekly one-on-one and team meetings
• Create and maintain an updated forecast to predict future business performance and churn risk
• Work closely with new business sales, implementation, marketing, product, engineering, and support teams to ensure we constantly deliver value to our customers and improve upon our customer journey
• Ensure all activities are recorded in Salesforce, ChurnZero, and other Revenue tech software as appropriate
• Track and analyze renewal and upsell activities to understand what’s working and what’s not, find the winning tactics to exploit and broken playbooks to fix

Competencies

• Obsessive about talent - you have a knack for finding, attracting, directing, motivating, and retaining top talent, and you’re maniacal about what “good” looks like, only exceptional talent will do.
• A dot connector - you take disparate pieces of information to weave them into a cohesive insight, which you can then turn into a strategic plan
• “No” is just the starting line - you never give up on a client or a deal, you push through obstacles and see friction as a new opportunity to solve a problem
• Process oriented and technology obsessed – you are keen on having established processes and steps in place in order to achieve a desired end goal, and you take every advantage you can of the technology available to you to scale your team’s impact
• Drives results – you focus and prioritize the work that will impact business outcomes, and you’re allergic to not hitting your numbers
• Innovative - An experimenter and tinkerer, unafraid of trying new things and pushing for aggressive outcomes

**What You’ll Bring to Buildout **

• 4+ years of sales and/or account management experience, in a quota carrying capacity
• 2+ years of management
• Proven ability to drive results, with a track record of meeting and exceeding revenue targets and/or account growth targets
• A hands-on and deep understanding of B2B SaaS deal flows, relationship building, and pricing mechanisms

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

We’re prioritizing candidates in Chicago who can work in our downtown office a few days a week during your onboarding and periodically for in-person collaboration days with the Revenue team. The targeted compensation range for this role is $130,000 - $150,000 which includes base salary and variable compensation.

**Perks & Benefits **

We built a benefits program to match the quality of our team. This program includes:

• Impactful insurance and benefit options, including offering plans that cover 100% of employee health insurance premiums, and company-paid STD, LTD, life insurance, and telemedicine
• Policies that support a healthy work/life harmony, including Flexible PTO, company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• A remote-first work culture with a monthly remote work reimbursement to support our distributed team, plus an office in Chicago for those who prefer an office setting
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request.

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.

For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our [Privacy Notice](https://www.buildout.com/terms-of- use?tab=prospective-employee) for Prospective California Employees.