IT Service Desk Intern
This summer internship will primarily involve working with the IT Service Desk team. Qualified candidates may also work alongside the IT Infrastructure team on a series of projects which will be selected based on your interest and planned work in the summer of 2024.
GCM’s IT Service Desk is the first line of support for the firm’s users as it relates to enterprise hardware and software requests and issues. Beyond supporting GCM’s users, this team works on several end user technology, automation, and software projects. They also work very closely with our IT Infrastructure and Cybersecurity teams on complex issues and requests. The IT Infrastructure team is responsible for designing, implementing, managing, and supporting the firm’s IT infrastructure, both on-premise and in the cloud (AWS and Azure). IT infrastructure solutions include, but are not limited to, collocation data centers, public cloud infrastructure (IaaS and PaaS), infrastructure automation, networking, storage, servers, end user technologies, and monitoring services.
The IT Service Desk intern will start by getting trained on GCM’s end user technology stack which includes (but is not limited to) Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Atlassian (e.g., Jira Service Desk), and Cisco Meraki and AnyConnect solutions. Once the intern has the required foundational knowledge, they will start supporting our users and their technology needs by handling tickets or calls.
Applicants must be available to dedicate 10 full-time weeks during the summer to the internship. The summer will culminate in a presentation to the Technology leadership team reviewing the intern’s summer experience and what they learned. The team is looking for a student who is passionate about technology, excited to grow in every way, unafraid to try new things and even to fail at times along the way.
The intern will be involved in the following activities:
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS
The ideal experience and competencies for the role include the following:
OUR DEPARTMENT AND CULTURE
The Technology department has adopted a cloud-first strategy with over 95% of our infrastructure residing in Azure and AWS. We are progressive in our embrace of new technology and are looking for team members who enjoy being on the cutting edge. For the remainder of 2023 and into 2024, the IT Infrastructure and Service Desk teams will continue driving our adoption of Microsoft 365 and other enterprise services to improve productivity and efficiency, drive more self-service capabilities and automation through our Service Desk portal, revamp and automate how we provision and de-provision users, upgrade our firewall and wireless infrastructure, focus on testing and deploying AI-powered enterprise productivity solutions, and more. In the Technology department, we are not afraid to think differently. Embrace new ideas. Dream big. Welcome change. We are a culture of empowerment, accountability, high performance, and trust. Successful team members are self- motivated and energized by working alongside thoughtful and smart colleagues in a fast-paced environment. Individuals who thrive on this team enjoy being a part of an organization focused on excellence. We look for naturally collaborative individuals who enjoy interacting at all levels of the organization.
EQUAL OPPORTUNITY EMPLOYER M/F/D/V
ABOUT THE FIRM
GCM Grosvenor (Nasdaq: GCMG) is a global alternative asset management solutions provider with approximately $76 billion in assets under management across private equity, infrastructure, real estate, credit, and absolute return investment strategies.
The firm has specialized in alternatives for more than 50 years and has a diverse, engaged team of approximately 530 professionals serving a global client base. We are proud to offer our employees a comprehensive benefits package focused on health and wellness, retirement planning, and diversity and inclusion.
The firm is headquartered in Chicago, with offices in New York, Toronto, London, Frankfurt, Tokyo, Hong Kong, Seoul, and Sydney. For more information, visit: gcmgrosvenor.com.
EQUAL OPPORTUNITY EMPLOYER M/F/D/V