<div class="content-intro"><p style="color: #000000; font-size: 10px; text-align: right; padding-bottom: 5px;"><a href="https://brighthealthcare.com/careers-jobs?_ga=2.12700146.434397925.1624908191-2084812701.1624307088" target="_blank">Back to Career Site</a></p>
<p><img style="display: block; margin-left: auto; margin-right: auto;" src="https://cdn.bhgplatforms.io/images/BHG_GreenhouseHeader_all.png" alt="" width="100%" height="100%"><br><br></p>
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<p>We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.</p>
<p>We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.</p>
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<p>&nbsp;</p></div><header><header>
<p style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">Our Patient Engagement Specialists are the liaisons between our company and our patients. The successful candidate wants to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner.&nbsp; Customer satisfaction is at the core of every decision and behavior on our team.</span></p>
<p style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">We provide training when you start and our department has opportunities for advancement and growth!</span></p>
<h4 style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">Responsibilities</span></h4>
<ul style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;">
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage large amounts of inbound and outbound calls promptly</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Follow communication “scripts” when handling different topics</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Build sustainable relationships and engage patients by taking the extra mile</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Keep records of all conversations in our call center database in a comprehensible way</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Frequently attend educational seminars to improve knowledge and performance level</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Meet personal/team qualitative and quantitative targets</span></li>
</ul>
<h4 style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">Requirements and skills</span></h4>
<ul style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;">
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Previous experience in a customer support role; healthcare setting is preferred</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong phone and verbal communication skills along with active listening</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Familiarity with CRM systems and practices</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Customer focus and adaptability to different personality types</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to multi-task, set priorities, and manage time effectively</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">High school degree</span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bilingual in English and Spanish is a plus, but not required</span></li>
</ul>
<p style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">Schedule: Onsite - 10am to 7pm</span></p>
<p style="color: rgb(0, 0, 0); font-family: 'Nunito Sans', 'sans-serif'; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-family: arial, helvetica, sans-serif;">We offer comprehensive benefits that include medical/dental/vision coverage, an HSA, an Employee Assistance Program, and Paid Time Off along with 7 annual company holidays.</span></p>
</header></header><div class="content-conclusion"><div>
<div style="text-align: left;">&nbsp;</div>
<div><hr></div>
<div>&nbsp;</div>
<div style="text-align: left;">As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</div>
</div></div>

[Back to Career Site](https://brighthealthcare.com/careers-
jobs?_ga=2.12700146.434397925.1624908191-2084812701.1624307088)

![](https://cdn.bhgplatforms.io/images/BHG_GreenhouseHeader_all.png)  
  

* * *

We are transforming healthcare to be value-driven, creating a seamless,
consumer-centric care experience that maximizes value for all.

We believe that all health consumers are entitled to high quality, coordinated
healthcare. We uniquely align the interests of health consumers, providers,
and payors to make high-quality healthcare accessible and affordable to all
populations across the ACA Marketplace, Medicare, and Medicaid.

* * *



Our Patient Engagement Specialists are the liaisons between our company and
our patients. The successful candidate wants to accept ownership for
effectively solving issues, complaints, and inquiries from our patients in an
empathetic manner.  Customer satisfaction is at the core of every decision and
behavior on our team.

We provide training when you start and our department has opportunities for
advancement and growth!

#### Responsibilities

  * Manage large amounts of inbound and outbound calls promptly
  * Follow communication “scripts” when handling different topics
  * Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  * Build sustainable relationships and engage patients by taking the extra mile
  * Keep records of all conversations in our call center database in a comprehensible way
  * Frequently attend educational seminars to improve knowledge and performance level
  * Meet personal/team qualitative and quantitative targets

#### Requirements and skills

  * Previous experience in a customer support role; healthcare setting is preferred
  * Strong phone and verbal communication skills along with active listening
  * Familiarity with CRM systems and practices
  * Customer focus and adaptability to different personality types
  * Ability to multi-task, set priorities, and manage time effectively
  * High school degree
  * Bilingual in English and Spanish is a plus, but not required

Schedule: Onsite - 10am to 7pm

We offer comprehensive benefits that include medical/dental/vision coverage,
an HSA, an Employee Assistance Program, and Paid Time Off along with 7 annual
company holidays.



* * *



As an Equal Opportunity Employer, we welcome and employ a diverse employee
group committed to meeting the needs of NeueHealth, our consumers, and the
communities we serve. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any other
characteristic protected by law.

