Hotel Engine is a Denver-based travel tech company on a mission to radically
simplify trip management for businesses. We’re not a cumbersome travel
management company, nor an online price aggregator. We’re a powerful network
that brings hotels and businesses together. Our members save time, money and
effort in managing their lodging programs, and our partners get access to
loyal, high-value business travelers. It’s a true win-win. Following a 2021
series B funding round at a $1.3 billion valuation, we achieved remarkable
growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large
Engineering and Product teams to Sales, Supplier Relations, Member Support,
Data, Marketing and Operations, our team is forward-thinking, data-driven and
customer-obsessed. We’re also a lot of fun — one of the many reasons we were
named a Best Place to Work by Built In Colorado for the past four consecutive
years.

We value our individuality, and we also understand that together, we thrive.
Most importantly, we know we’re not for everyone! Complacency doesn’t live
here. We’re focused on finding the right people who are energized by our
culture and bring diverse experiences and backgrounds that will help us unlock
our full potential. [Click here to view our
DNA](http://hotelengine.com/careers), and if you like what you see, please
read on!

As a Traveler Experience Specialist at Hotel Engine, you will be responsible
for analyzing customer data to identify root cause and trends of customer
issues. Your insights will play a crucial role in improving our customer
experience and overall satisfaction. This role requires a unique blend of data
analysis and customer-centric mindset.  
  
 _ **In this role you will:**_ _ _

  * Utilize advanced data analysis techniques to extract meaningful insights and formulate strategies to reduce negative traveler experiences  
  * Identify trends, patterns, and opportunities through data analysis to identify issues in real time and prevent them from impacting customers 
  * Translate data findings into actionable recommendations for process improvements and customer service enhancements
  * Become an expert on the customer journey & work with cross functional teams to implement creative solutions to enhance the customer experience  
  * Identify inefficiencies and gaps in existing processes and assist in developing remediation plans to improve efficiency, eliminate gaps, and reduce opportunity for negative customer impact. Drive those plans with cross functional teams  
  * Create detailed reports and visualizations to communicate findings to both technical and non-technical stakeholders 
  * Monitor customer feedback and service data to identify emerging issues and areas for improvement
  * Work with hotels and suppliers to proactively fix issues and educate to remediate existing issues  

_**Qualifications:**_

  * 3-5 years in analytics, support or other related field
  * In-depth knowledge of hospitality industry procedures and practices preferred, special consideration given for hotel industry experience 
  * Excellent communication skills, this is a partner facing role and there is a requirement to interact and work closely with hotels and suppliers  
  * You are a self-starter, able to operate effectively and with autonomy in a fast-paced environment with a high level of ambiguity, and you have experience building productive and positive relationships across an organization 
  * You have a track record of rigorous execution and high impact
  * Proven experience in data analysis, preferably in a customer experience or related field
  * Highly detailed-oriented and exceptional organizational and follow-through skills are necessary
  * Proficiency in SFDC and data analysis tools

_**Cash Compensation:**_

  * The base salary range for this role is $50,000 - $55,000. Final offer amounts are determined by multiple factors, including prior experience, expertise and may vary from the amount above.

_**Remote Opportunities:**_

_This role is eligible for remote work. Hotel Engine is authorized to do
business in all 50 states._



 **Hotel Engine Total Rewards Philosophy |** We recognize that there is more
to work than day-to-day responsibilities. Hotel Engine has been recognized on
Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for
our positive culture and robust growth opportunities.  

As a company, we’re also dedicated to giving back to our greater community,
and have comprehensive [corporate social responsibility
programs](https://www.hotelengine.com/social-responsibility/) supporting
community, social justice and environmental causes. In addition to a
collaborative, high-performing team environment, we’re pleased to offer
benefits including:  

  * Competitive base salaries  
  * Annual performance bonuses 
  * Stock options for all associates + performance-based stock options  
  * Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance  
  * 401(k) plan with a match program
  * Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit 
  * Paid parental leave and family medical leave 
  * Hotel discounts through our exclusive platform 
  * The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel. 

