<p>Location: Las Vegas, NV</p><br/><p>Employment Type: Full Time</p><br/><p>Team: Member Services</p><br/><div><span style="font-size: 9pt">Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative,&nbsp;consumer-centric health benefit solutions that people can actually use.&nbsp;Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">We're a fast-paced, growing start-up and are looking for a Dedicated WF Specialist who has experience excelling in the Gravie Care team. With a unique opportunity to shape and support the broader team, we need someone who is excited about the challenge of being part of this fast paced team and has a proven track record of success. If you're a self-starter with a passion for working in a fast-paced startup environment, then this is the perfect opportunity for you to bring your skills and experience to our team.</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><b style="font-size: 9pt">You will:</b></div><div><span style="font-size: 9pt">Workforce Management</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Monitor queues and channels ensuring compliance and adherence to plan expectations</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Engage with team members to provide support in adhering to expectations and engaging with leadership when behavioral trends are identified and need correcting</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Assist in Workforce Planning process by pulling reports and conducting analysis for accurate scheduling and adjusting team member headcount</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Ensure data integrity within WFM system</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Capture, store and report on historical statistics</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Provide Exception Workforce Management reporting to leadership daily as needed</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Escalate elements to leadership as needed</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">Quality</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Evaluate all channels of support within Gravie Care to ensure execution of service expectations</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Support audits within our Voice of The Customer programs to identify root cause of all identified dissatisfied members and providers</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Focus on general improvement by performing various root cause analysis</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Assist in calibrating evaluation methods ensuring the outcomes are producing the intended information and meaningful data</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Identify performance trends and communicate to leadership and training teams whether formally or through anytime feedback</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">Professional Development</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Identify and participate in professional development activities to support career growth</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">All other duties as assigned</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Perform additional tasks from other focus areas to support business needs</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><b style="font-size: 9pt">You bring:</b></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">6 Months of excellent performance performing within Gravie Care *</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">3-5 years of Excel experience with Intermediate knowledge of formula definitions</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Ability to thrive in a dynamic environment</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Ability to embrace change with optimism and a problem-solving mentality</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Very strong attention to detail, time management, and organizational skills</span></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Exceptional verbal and written communication skills</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><b style="font-size: 9pt">Extra credit:</b></div><div><span style="font-size: 9pt">●</span><span style="font-size: 7pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 9pt">Previous startup company experience</span></div><div><span style="font-size: 9pt">&nbsp;</span></div><div><span style="font-size: 9pt">Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO,  up to 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.</span></div><div><br></div><div><br></div><div><br></div><div><br></div>

Location: Las Vegas, NV

  

Employment Type: Full Time

  

Team: Member Services

  

Hi, we’re Gravie. Our mission is to improve the way people purchase and access
healthcare through innovative, consumer-centric health benefit solutions that
people can actually use. Our industry-changing products and services are
developed and delivered by a diverse group of unique people. We encourage you
to be your authentic self - we like you that way.



We're a fast-paced, growing start-up and are looking for a Dedicated WF
Specialist who has experience excelling in the Gravie Care team. With a unique
opportunity to shape and support the broader team, we need someone who is
excited about the challenge of being part of this fast paced team and has a
proven track record of success. If you're a self-starter with a passion for
working in a fast-paced startup environment, then this is the perfect
opportunity for you to bring your skills and experience to our team.



 **You will:**

Workforce Management

●       Monitor queues and channels ensuring compliance and adherence to plan
expectations

●       Engage with team members to provide support in adhering to
expectations and engaging with leadership when behavioral trends are
identified and need correcting

●       Assist in Workforce Planning process by pulling reports and conducting
analysis for accurate scheduling and adjusting team member headcount

●       Ensure data integrity within WFM system

●       Capture, store and report on historical statistics

●       Provide Exception Workforce Management reporting to leadership daily
as needed

●       Escalate elements to leadership as needed





Quality

●       Evaluate all channels of support within Gravie Care to ensure
execution of service expectations

●       Support audits within our Voice of The Customer programs to identify
root cause of all identified dissatisfied members and providers

●       Focus on general improvement by performing various root cause analysis

●       Assist in calibrating evaluation methods ensuring the outcomes are
producing the intended information and meaningful data

●       Identify performance trends and communicate to leadership and training
teams whether formally or through anytime feedback



Professional Development

●       Identify and participate in professional development activities to
support career growth



All other duties as assigned

●       Perform additional tasks from other focus areas to support business
needs



 **You bring:**

●       6 Months of excellent performance performing within Gravie Care *

●       3-5 years of Excel experience with Intermediate knowledge of formula
definitions

●       Ability to thrive in a dynamic environment

●       Ability to embrace change with optimism and a problem-solving
mentality

●       Very strong attention to detail, time management, and organizational
skills

●       Exceptional verbal and written communication skills



 **Extra credit:**

●       Previous startup company experience



Competitive pay is standard. Our unique benefits program is the gravy, i.e.,
the special sauce that sets our compensation package apart. In addition to
standard benefits, Gravie’s package includes alternative medicine coverage,
flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone
reimbursement, education reimbursement, and 1 week of paid paw-ternity leave
just to name a few.

  

  

  

  

