Curated is on a mission to help people find exactly what they’re looking for

Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.

Curated is the home of America’s biggest community of Real Experts

Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.

Making high-stakes purchases easier is only the beginning

Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.

It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.

As a Video Content Operations Lead, you will oversee the creation of multiple forms of content to enhance a company’s credibility and customer base. Your duties include leading a team of content professionals, creating content strategies to highlight products and services, and reviewing competitor content and market trends to identify new content ideas.

3 months in what does success look like for this person.

• Able to think critically about our process and propose solutions to improve it.
• Able to manage a technical system and keep track of tasks in a way that allows for quick audits by business and product stakeholders
• Ability to do basic-level editing of videos
• Able to fully own portions of a process and communicate status to the appropriate parties

Responsibilities

• Upload video tasks in collaboration with business partners.
• Work with product, and operations to implement video moderation policies
• Reach out to creators/experts to clarify details and communicate moderation decisions
• Manage video database via ad hoc bulk uploads, and more manual video updates to details such as tags, tagged products, experts, etc.
• When new tags are defined by the team, lead reviewing existing videos and using critical understanding of the tag definition to apply these tags to relevant videos.
• Basic editing of videos such as clipping them, adding text callouts to videos
• Repurposing content to fit the publishing media, video production or social media
• Provide art direction, design, optimization and management of all social branding assets.
• Collaborate with Sales and Marketing to implement new digital marketing methods and digital media campaigns

While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!

About Curated

Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.

Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.

Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.