Director, Renewals Strategy & Operations at Ironclad | Powderkeg

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oreal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is [writing the narrative]( digital-contracting-on-demand/?wchannelid=l3gookxxq6&wmediaid=zkdmcjb8wa) that shows how beautiful and functional contracting will change business. We're a leader in the [Forrester Wave for Contract Lifecycle Management]( management/). We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by [Glassdoor's Best Places to Work 2023]( Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm), Forbes' [50 Most Promising AI Companies]( most-promising-artificial-intelligence-companies/?sh=434fb68277cf), Wing Venture Capital's [Enterprise Tech 30]( content/uploads/2021/02/2020ET30.pdf), and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.

Ironclad is looking for a Director of Renewals Strategy & Operations to power our global renewals motions. The Director will be a key member of the global GTM Ops leadership team and will partner closely with both the VP of GTM Ops and the Chief Sales Officer. This critical role will play a pivotal part in setting long term strategy, creating processes and procedures to improve operational efficiency, and building relationships to facilitate cross- functional coordination. The role requires a strategic mindset and the ability to roll up your sleeves with a ship, shipmate, self mentality.

This individual will lead the Renewals Strategy & Operations team, helping to define and drive Renewals Strategy, including building alignment and visibility for Leadership while scaling the function and team. Experience in a fast growth SaaS company and an ability to drive transformation at scale are keys to success.

This individual will report to the VP of GTM Operations.


  • Build and motivate a team, creating trusted advisors and business partners to Leadership while providing guidance, mentorship, and professional development opportunities to team members.

  • Prepare renewal quotes and notifications for Sales and Customers. Manage the auto-renewal processes while sometimes engaging with customers directly to negotiate renewals.

  • Manage the weekly forecasting and renewals pipeline reporting cadence, creating an accurate renewals forecast to support revenue planning. Leverage data and insights to make informed predictions about renewal rates and timing.

  • Drive annual and long-range planning in partnership with Sales Leadership, Sales Strategy & Ops, Finance, and other cross-functional teams. Collaborate with these teams to identify opportunities and resolve issues that may impact renewals.

  • Proactively identify areas for opportunity by analyzing data and delivering actionable insights. Make data-driven decisions to drive improvements.

  • Partner closely with the finance team to understand the impact on our annual plan, our long-range plan, and renewals and churn performance overall.

  • Partner with our GTM Systems team on ensuring the right systems & processes are in place to support evolving Renewals strategies, including the automation of internal and customer-facing processes.

  • Define and monitor KPIs. Provide a clean, centralized, and standardized view of the renewable install base and associated KPIs to enable target setting and tracking the health of the business


  • Bachelor's Degree or equivalent experience in Business Administration, Finance, Economics or related relevant areas.

  • 10+ years of related experience, preferably in Sales or Customer Success Strategy / Revenue Operations positions.

  • Proven track record of successfully orchestrating large scale transformation projects.

  • Excellent communication and presentation skills (written and verbal) and the ability to convey complex ideas in a clear and concise manner.

  • Experience and understanding of the SaaS business model.

  • Possess exceptional analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Leadership.

  • Previous experience with Salesforce and scaling SaaS companies strongly preferred.

  • Team and goal-oriented with experience in managing, hiring, and motivating a team in a fast-moving environment.


  • Health, dental, and vision insurance

  • 401k

  • Wellness reimbursement

  • Take what you need vacation policy

  • Generous parental leave for both primary and secondary caregivers

Base Salary Range: $200,000 - $230,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Summary
  • Job Title
    Director, Renewals Strategy & Operations
  • Company
  • Location
    San Francisco, CA
  • Employment Type
    Full time
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