About Buildout

Buildout is the full-lifecycle empowerment platform and system of record for high-performing CRE brokers in highly competitive markets. With seamless deal- making functionality from start to finish, Buildout gives brokers a proven platform that’s optimized for CRE brokers and capable of providing deeper, more detailed market, property and owner insights; powerful automations for prospecting, pitching, marketing, and transacting; and reliably accurate pipeline management tools with real-time reporting. Buildout has become the not-so-secret weapon for more than 50,0000 brokers and top CRE brokerage firms to find, win, market, and transact more listings, at top dollar. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/.

The Opportunity

You’ll be on the front lines of our most ambitious play yet - scaling our account management function for our single seat, smaller customers. As a member of the team, you’ll be living in our customer success tool, ChurnZero, closing renewals on time, identifying upsell opportunities, and triaging account escalations.

How You’ll Contribute at Buildout

• Responsible for automated account management across SMB accounts
  • Own contract tracking and renewal timelines, pushing price increases, pursuing upsells, and retaining customers based on customer contract terms and customer health, heavily leveraging automation and playbooks built for this segment
  • Act as the human escalation point for critical customer triggers, jumping on the phone as needed
• Collaborate closely with our Customer Success Operations Coordinator
  • Identify system improvements to help you operate at peak capacity
  • Strategize on content needs, based on insights gleaned from customers and ideas for hitting retention and upsell goals
• What good looks like: Retention rates, upsell rates

**What You’ll Bring to Buildout **

• 2+ Years of experience in a customer-facing or SaaS operations role
• A love for all things systems and operations
• Strong customer communication skills
• Willingness to hop on the phone if the situation arises
• Ability to work in a fast-paced environment, energized by the thrill of change

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

We are prioritizing candidates in Chicago, but this is a remote-friendly role open across most of the US. The salary range for this position is $59,500 - $70,000.

**Perks & Benefits **

We built a benefits program to match the quality of our team. This program includes:

• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums and company-paid STD, LTD, life insurance, and telemedicine
• Policies that support a healthy work/life harmony, including Flexible PTO, 13 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• A remote-first work culture with a monthly remote work reimbursement to support our distributed team, plus an office in Chicago for those who prefer an office setting
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request.

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.

For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our [Privacy Notice](https://www.buildout.com/terms-of- use?tab=prospective-employee) for Prospective California Employees.