About Buildout

Buildout is the full-lifecycle empowerment platform and system of record for high-performing CRE brokers in highly competitive markets. With seamless deal- making functionality from start to finish, Buildout gives brokers a proven platform that’s optimized for CRE brokers and capable of providing deeper, more detailed market, property and owner insights; powerful automations for prospecting, pitching, marketing, and transacting; and reliably accurate pipeline management tools with real-time reporting. Buildout has become the not-so-secret weapon for more than 50,0000 brokers and top CRE brokerage firms to find, win, market, and transact more listings, at top dollar. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/.

The Opportunity

As a member of the team, you’ll act as the primary point of contact for your customers post-graduation, ensuring that we are consistently delivering on their expectations and that they are seeing success with their Buildout package. As a quota-carrying Associate Account Manager, you will own the account management and success for mid-market accounts, renewing and expanding your book of business. At times, you’ll triage customer issues and escalations, threading the needle between over-investing in the squeaky wheel and supporting customers to get the best use of our tools. You should be driven to help customers and have the curiosity to dive deep into an ever- changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and a growth mindset.

How You’ll Contribute at Buildout

• Own and manage revenue for your assigned customers, including all renewals, expansion, and upsell
• Leveraging your customers’ goals, develop robust success plans for each account, running playbooks, identifying useful features and products, and offering training to improve adoption
• Regularly monitor and analyze customer health and interactions, identifying downsell and churn triggers and opportunities for upsell, and take action
• Support the sale of customization by identifying opportunity and working closely with the Implementation team to ensure a smooth experience
• Collaborate with other departments, such as Support, Implementation, Finance, and Product, on behalf of your customer in order to resolve issues and coordinate their various requests
• Relay customer feedback to Product teams and other stakeholders
• Partner with the Manager of Customer Success to create strategic playbooks (email and call campaigns, in-app experience) and develop and execute webinars for existing customers to support product adoption
• Identify and collaborate with your team on process improvement, and be willing and able to try out new things when something isn’t working
• Manage and complete workflows in Churnzero daily at scale

**What You’ll Bring to Buildout **

• 2+ years of experience in a sales or customer success/service environment, B2B SaaS experience a plus
• A track record of meeting and exceeding high-volume metrics and sales goals preferred
• Experience with ChurnZero, Gainsight, Salesforce, or other customer success software
• A tech whiz who can quickly learn and adopt new systems
• A juggling pro who can comfortably jump between various emails, tasks, calls, and trainings
• A knack for creating and improving processes and embracing change for the better
• A propensity to make strategic decisions based on data
• A customer-first mindset and passionate about providing an exemplary customer experience
• Experience in the Commercial Real Estate industry is a plus

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

We are prioritizing candidates in Chicago, but will consider candidates across most of the US. The base salary for this position is $55,000 with OTE set at $85,000.

**Perks & Benefits **

We built a benefits program to match the quality of our team. This program includes:

• Impactful insurance and benefit options, including covering 100% of employee dental and vision insurance premiums, HSA plan, STD, LTD, life insurance, and telemedicine
• Policies that support a healthy work/life balance, including Flexible PTO, company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• An office in Chicago for those who prefer an office setting, plus a monthly remote work reimbursement
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request.

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.

For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our [Privacy Notice](https://www.buildout.com/terms-of- use?tab=prospective-employee) for Prospective California Employees.