<p>Location: Remote, US</p><br/><p>Employment Type: Full-time Employment</p><br/><p>Team: Clinical Delivery</p><br/><div><b>What We Do</b>&nbsp;</div><div>Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.&nbsp;</div><div>&nbsp;</div><div><b>Who We Are</b>&nbsp;</div><div>We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.&nbsp;&nbsp;</div><div><b>&nbsp;</b></div><div><b>Position Overview</b>&nbsp;</div><div>The Manager, Central Study Coordinators – Retention hires, develops, enables, and engages their team of Central Study Coordinators - Retention (CSC-Rs) to ensure a high level of performance and an exceptional customer experience. The manager will provide day to day support to the CSC-Rs to drive retention results and help CSC-Rs navigate retention program operations.</div><div>&nbsp;</div><div>Responsibilities include collaborating with recruitment and pre-screening teams, Care Access leadership, and other teams as required to deliver retention program results. This role is responsible for determining the key priorities and goals in partnership with leadership, then translating these priorities into actionable goals and activities for their CSC-Rs. Managers must ensure that the team has appropriate resources and expertise to deliver those goals. This is a managerial level role with the expectation that the manager has strong working knowledge of and experience in the clinical research industry and a proven track record working successfully in patient retention and/or customer service.&nbsp;</div><div>&nbsp;&nbsp;</div><div><b>What You'll Be Working On</b></div><div>&nbsp;</div><div><b>Duties include but are not limited to:</b>&nbsp;</div><div>Understand and manage all aspects of the day-to-day work of a team of CSC-Rs &nbsp;</div><div>Interview, hire, onboard, and train new CSC-Rs into the team&nbsp;</div><div>Set clear and actionable goals for the team and support them to deliver to expectations&nbsp;</div><div>Teach CSC-Rs the soft skills required to retain and engage potential study participants</div><div>Use datasets and dashboards to review and  understand performance compared to established KPIs and provide coaching  to CSC-Rs to ensure they are meeting standard metrics&nbsp;</div><div>Take corrective action and provide feedback when the performance of the team or individuals within the team  do not meet expectations&nbsp;</div><div>Facilitate team meetings&nbsp;</div><div>Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly&nbsp;</div><div>Keep leadership updated with important  updates regarding the team, performance, and other key information and      escalations &nbsp;</div><div>Partner effectively with marketing and pre-screening teams that identify the participants entering the retention      program, understand the bigger picture of the end-to-end recruitment,  retention, and referral process</div><div>Serve as point of escalation for issues&nbsp;</div><div>Develop an environment of collaboration and progress&nbsp;</div><div>Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as      needed&nbsp;</div><div>Identify and implement new ways of  retaining and engaging participants</div><div>Proactively solve problems and identify opportunities for process improvement&nbsp;</div><div>Analyze and understand study protocols &nbsp;</div><div>Additional duties/responsibilities may be assigned as needed&nbsp;</div><div><b>&nbsp;</b></div><div><b>Physical and Travel Requirements&nbsp;</b></div><div>This is a remote position with less than 10% travel requirements.      Occasional planned travel may be required as part of the role.&nbsp;</div><div>&nbsp;&nbsp;</div><div><b>What You Bring</b>&nbsp;&nbsp;</div><div>&nbsp;</div><div><b>Knowledge, Skills, and Abilities:</b>&nbsp;</div><div>Leadership skills and a desire to manage      people&nbsp;</div><div>Demonstrate professionalism in all situations and work effectively  with a diverse group of individuals&nbsp;</div><div>Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)&nbsp;</div><div>Ability to establish and maintain effective working relationships &nbsp;</div><div>Ability and willingness to work independently with minimal supervision&nbsp;</div><div>Ability to learn to work in a fast-paced  environment&nbsp;</div><div>Excellent organizational skills with strong attention to detail&nbsp;</div><div>Critical thinker and problem solver&nbsp;</div><div>Proficient in research terminology and basic medical terminology&nbsp;</div><div>Understand the overall clinical development paradigm and excellent  working knowledge of government regulations, GCP, and ALCOA-C&nbsp;</div><div>Strong organization and time management skills&nbsp;</div><div>Ability to work effectively in a remote environment&nbsp;</div><div>Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up      and 15 MB down, 5 GHz router)&nbsp;</div><div>&nbsp;</div><div><b>&nbsp;</b></div><div><b>Certifications/Licenses, Education, and Experience:</b>&nbsp;</div><div>Bachelor’s degree in a science related field or the equivalent experience &nbsp;</div><div>At least seven years of relevant clinical research experience</div><div>At least two years of experience leading teams&nbsp;</div><div>Fluency in English. Fluency Spanish is a bonus&nbsp;&nbsp;</div><div><b>&nbsp;</b></div><div><b>Benefits (US Full-Time Employees Only)&nbsp;</b></div><div>PTO/vacation days, sick days, holidays.&nbsp;&nbsp;</div><div>100% paid medical, dental, and vision Insurance. 75% for      dependents&nbsp;</div><div>HSA plan&nbsp;</div><div>Short-term disability, long-term disability, and life      Insurance&nbsp;&nbsp;</div><div>Culture of growth and equality&nbsp;</div><div>401k retirement plan&nbsp;</div><div>&nbsp;</div><div><b>Diversity &amp; Inclusion</b>&nbsp;</div><div> &nbsp;</div><div>We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success. &nbsp;</div><div>At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients.&nbsp;</div><div> &nbsp;</div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time.&nbsp;</div><div>&nbsp;</div><div>&nbsp;</div>

Location: Remote, US

  

Employment Type: Full-time Employment

  

Team: Clinical Delivery

  

 **What We Do**  

Care Access is delivering the future of medicine today! Care Access has a
revolutionary model that breaks down traditional barriers to clinical trials
that limit participation among physicians and patients to 3%. By removing this
bottleneck, Care Access is helping accelerate the approval and delivery of
critical and life-saving therapies.



 **Who We Are**  

We care. Our people are the engines behind our mission: to revolutionize
access to clinical trials for the benefit of patients everywhere. We care for
one another, find new ideas to accelerate medicine, and seed a long-term
impact for generations.  

 ** **

 **Position Overview**  

The Manager, Central Study Coordinators – Retention hires, develops, enables,
and engages their team of Central Study Coordinators - Retention (CSC-Rs) to
ensure a high level of performance and an exceptional customer experience. The
manager will provide day to day support to the CSC-Rs to drive retention
results and help CSC-Rs navigate retention program operations.



Responsibilities include collaborating with recruitment and pre-screening
teams, Care Access leadership, and other teams as required to deliver
retention program results. This role is responsible for determining the key
priorities and goals in partnership with leadership, then translating these
priorities into actionable goals and activities for their CSC-Rs. Managers
must ensure that the team has appropriate resources and expertise to deliver
those goals. This is a managerial level role with the expectation that the
manager has strong working knowledge of and experience in the clinical
research industry and a proven track record working successfully in patient
retention and/or customer service.

  

 **What You'll Be Working On**



 **Duties include but are not limited to:**  

Understand and manage all aspects of the day-to-day work of a team of CSC-Rs  

Interview, hire, onboard, and train new CSC-Rs into the team

Set clear and actionable goals for the team and support them to deliver to
expectations

Teach CSC-Rs the soft skills required to retain and engage potential study
participants

Use datasets and dashboards to review and understand performance compared to
established KPIs and provide coaching to CSC-Rs to ensure they are meeting
standard metrics

Take corrective action and provide feedback when the performance of the team
or individuals within the team do not meet expectations

Facilitate team meetings

Balance workload and responsibilities within team as priorities and team
structure change and evolve, assess team utilization regularly

Keep leadership updated with important updates regarding the team,
performance, and other key information and escalations  

Partner effectively with marketing and pre-screening teams that identify the
participants entering the retention program, understand the bigger picture of
the end-to-end recruitment, retention, and referral process

Serve as point of escalation for issues

Develop an environment of collaboration and progress

Hold team accountable for conducting their work in accordance with GCP and
provide guidance and training on GCP as needed

Identify and implement new ways of retaining and engaging participants

Proactively solve problems and identify opportunities for process improvement

Analyze and understand study protocols  

Additional duties/responsibilities may be assigned as needed

 ** **

 **Physical and Travel Requirements  **

This is a remote position with less than 10% travel requirements. Occasional
planned travel may be required as part of the role.

  

 **What You Bring**  



 **Knowledge, Skills, and Abilities:**  

Leadership skills and a desire to manage people

Demonstrate professionalism in all situations and work effectively with a
diverse group of individuals

Proficient with Microsoft Office applications (Word, Outlook, Teams, and
Excel)

Ability to establish and maintain effective working relationships  

Ability and willingness to work independently with minimal supervision

Ability to learn to work in a fast-paced environment

Excellent organizational skills with strong attention to detail

Critical thinker and problem solver

Proficient in research terminology and basic medical terminology

Understand the overall clinical development paradigm and excellent working
knowledge of government regulations, GCP, and ALCOA-C

Strong organization and time management skills

Ability to work effectively in a remote environment

Proper home office set-up including a private space for participant
communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5
GHz router)



 ** **

 **Certifications/Licenses, Education, and Experience:**  

Bachelor’s degree in a science related field or the equivalent experience  

At least seven years of relevant clinical research experience

At least two years of experience leading teams

Fluency in English. Fluency Spanish is a bonus  

 ** **

 **Benefits (US Full-Time Employees Only)  **

PTO/vacation days, sick days, holidays.  

100% paid medical, dental, and vision Insurance. 75% for dependents

HSA plan

Short-term disability, long-term disability, and life Insurance  

Culture of growth and equality

401k retirement plan



 **Diversity & Inclusion**



We serve patients and researchers from diverse cultures and communities around
the world. We are stronger and better when we build a team representing the
people we aim to support. We maintain an inclusive culture where people from a
broad range of backgrounds feel valued and respected as they contribute to our
mission. We value diversity and believe that unique contributions drive our
success.  

At Care Access, every day, we are advancing medical breakthroughs. We’re
uniting standard patient care with cutting-edge treatments and research. Our
work brings life-changing therapies to those in need and paves the way for
newer and greater treatments to reach the world. We’re proud to advance these
breakthroughs and work with the big players while engaging with the best
physicians and caring for patients.



We are an equal opportunity employer, and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity or expression, pregnancy, age,
national origin, disability status, genetic information, protected veteran
status, or any other characteristic protected by law. Care Access is unable to
sponsor work visas at this time.





