<p>Location: Remote/United States</p><br/><p>Employment Type: Salaried, Full-Time</p><br/><p>Team: CX Operations</p><br/><div><b style="font-size: 12pt">Formstack improves people’s lives with practical solutions to their everyday work. We are looking for the next Stacker to help us accomplish this mission. </b></div><div>&nbsp;</div><div><span style="font-size: 11pt">Formstack is a </span><b style="font-size: 11pt">remote-first </b><span style="font-size: 11pt">company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.</span></div><div><br></div><div><b style="font-size: 12pt">Who You Are:&nbsp;</b></div><div><span style="font-size: 12pt">You are driven, curious, and can collaborate with just about anyone. You want to explore a career in sales and can relate to a sales mindset, but are also a stickler for process. You’re an exceptional communicator who can remove barriers to customer retention while collaborating with the account management team to deliver value during the renewal process. You have strong leadership, interpersonal, and priority management skills.&nbsp;</span></div><div><br></div><div><b style="font-size: 12pt">What You Will Do:&nbsp;</b></div><div><span style="font-size: 12pt">The Renewals Manager will contribute to team and company goals by providing scaled renewals support to our customers and internal sales teams. You will work under the direction of the Director of Customer Success/Enterprise Renewals Manager and will work closely with the Sales, Legal, and Billing teams. You will coordinate the renewals process for mid-market accounts as well as partner with the account management team to preserve, extend, and expand customer contracts and relationships.</span></div><div><br></div><div><b style="font-size: 12pt">How You Will Succeed:&nbsp;</b></div><div><span style="font-size: 12pt">-Establish and maintain standard operating procedures for mid-market account subscription renewals.</span></div><div><span style="font-size: 12pt">-Utilize the renewal playbook for engagement to maximize revenue retention.</span></div><div><span style="font-size: 12pt">-Proactively engage with customers and internal teams to coordinate upcoming subscription renewals.</span></div><div><span style="font-size: 12pt">-Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.</span></div><div><span style="font-size: 12pt">-Maintain and report an accurate rolling 90-day forecast of renewals.</span></div><div><span style="font-size: 12pt">-Facilitate and execute renewal contracts that align to customer goals.</span></div><div><span style="font-size: 12pt">-Partner with the Account Management team to improve renewal rates and minimize churn.</span></div><div><span style="font-size: 12pt">-Participate in Account Management led business reviews and renewals meetings as needed.</span></div><div><span style="font-size: 12pt">-Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.</span></div><div><span style="font-size: 12pt">-Collaborate closely with our billing and partner teams to guarantee accurate timing of sales and purchase orders along with the necessary paperwork.</span></div><div><br></div><div><b style="font-size: 12pt">What We Are Looking For:&nbsp;</b></div><div><span style="font-size: 12pt">-1 year experience in a customer success, BDR, or sales role.</span></div><div><span style="font-size: 12pt">-Good understanding of contracts, pricing structures, and building rapport</span></div><div><span style="font-size: 12pt">-Skilled with discovery techniques and negotiation.</span></div><div><span style="font-size: 12pt">-Consistent track record of achieving personal and team goals.</span></div><div><span style="font-size: 12pt">-Well organized with a high degree of accuracy and strong attention to detail.</span></div><div><span style="font-size: 12pt">-The ability to effectively multi-task, manage multiple deadlines and prioritize assignments</span></div><div><span style="font-size: 12pt">-Ability to grow business in a strategic manner, i.e. creating new processes and initiatives</span></div><div><span style="font-size: 12pt">-Experience with Salesforce and Zuora preferred</span></div><div><span style="font-size: 12pt">-Excellent written and verbal communication skills (English required)</span></div><div><span style="font-size: 12pt">-The ability to collaborate well within a remote team environment</span></div><div><b>What Formstack Offers for Full-Time Employees in the US and Canada:</b></div><div><br></div><div>- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.</div><div>- Monthly Health &amp; Wellness and Technology stipends</div><div>- Half-day Fridays</div><div>- Unlimited PTO for all employees.</div><div>- 401k &amp; Roth w/ safe harbor match (the US and Canada)</div><div>- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job</div><div>- Company-paid conferences and extended learning opportunities</div><div>- Yearly company and team gatherings</div><div><br></div><div><b>Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</b></div><div><br></div><div><b>Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.</b></div><div><br></div><div><i><b>All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.</b></i>&nbsp;We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.</div>

Location: Remote/United States

  

Employment Type: Salaried, Full-Time

  

Team: CX Operations

  

 **Formstack improves people’s lives with practical solutions to their
everyday work. We are looking for the next Stacker to help us accomplish this
mission.**



Formstack is a **remote-first** company with team members who live and work
across the U.S., Canada, and the globe. We offer more than just a job; we
provide a community where you can learn, grow, and thrive your way. Join a
dynamic and diverse team that values relationships as much as results. Come
build what matters with Formstack.

  

 **Who You Are:  **

You are driven, curious, and can collaborate with just about anyone. You want
to explore a career in sales and can relate to a sales mindset, but are also a
stickler for process. You’re an exceptional communicator who can remove
barriers to customer retention while collaborating with the account management
team to deliver value during the renewal process. You have strong leadership,
interpersonal, and priority management skills.

  

 **What You Will Do:  **

The Renewals Manager will contribute to team and company goals by providing
scaled renewals support to our customers and internal sales teams. You will
work under the direction of the Director of Customer Success/Enterprise
Renewals Manager and will work closely with the Sales, Legal, and Billing
teams. You will coordinate the renewals process for mid-market accounts as
well as partner with the account management team to preserve, extend, and
expand customer contracts and relationships.

  

 **How You Will Succeed:  **

-Establish and maintain standard operating procedures for mid-market account subscription renewals.

-Utilize the renewal playbook for engagement to maximize revenue retention.

-Proactively engage with customers and internal teams to coordinate upcoming subscription renewals.

-Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.

-Maintain and report an accurate rolling 90-day forecast of renewals.

-Facilitate and execute renewal contracts that align to customer goals.

-Partner with the Account Management team to improve renewal rates and minimize churn.

-Participate in Account Management led business reviews and renewals meetings as needed.

-Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.

-Collaborate closely with our billing and partner teams to guarantee accurate timing of sales and purchase orders along with the necessary paperwork.

  

 **What We Are Looking For:  **

-1 year experience in a customer success, BDR, or sales role.

-Good understanding of contracts, pricing structures, and building rapport

-Skilled with discovery techniques and negotiation.

-Consistent track record of achieving personal and team goals.

-Well organized with a high degree of accuracy and strong attention to detail.

-The ability to effectively multi-task, manage multiple deadlines and prioritize assignments

-Ability to grow business in a strategic manner, i.e. creating new processes and initiatives

-Experience with Salesforce and Zuora preferred

-Excellent written and verbal communication skills (English required)

-The ability to collaborate well within a remote team environment

 **What Formstack Offers for Full-Time Employees in the US and Canada:**

  

\- Competitive health plans, Dental, Vision, Disability, and Life Insurance
Benefits for US and Canadian full-time employees.

\- Monthly Health & Wellness and Technology stipends

\- Half-day Fridays

\- Unlimited PTO for all employees.

\- 401k & Roth w/ safe harbor match (the US and Canada)

\- The most up-to-date technology, including company-issued Macs, the latest
software, and other tools needed to excel at your job

\- Company-paid conferences and extended learning opportunities

\- Yearly company and team gatherings

  

 **Don’t meet every single requirement? Studies have shown that women and
people of color are less likely to apply to jobs unless they meet every
qualification. Formstack is dedicated to building a diverse, inclusive, and
authentic workplace. if you’re excited about this role, but your experience
doesn’t align perfectly with every qualification in the job description, we
encourage you to apply anyway. You may be just the right candidate for this or
other roles.**

  

 **Formstack is an equal-opportunity employer. We are passionately committed
to equitable hiring and boldly dedicated to diversity in our work and staff.
We do not discriminate in employment opportunities or practices based on
actual or perceived race, color, religion, national origin, sex (including
pregnancy, childbirth, or related conditions), age, marital status, sexual
orientation, gender identity or expression, veteran status, uniform service
member status, disability or any other characteristic protected by law. Women,
people of color, bilingual and bicultural individuals, LGBTQ+ persons, and
people with disabilities are encouraged to apply.**

  

 _ **All data collected in our application process, from resume collection to
application questions, is used for recruitment purposes only.**_  We will
store it in our applicant tracking system, Lever, and will not share this data
with anyone else. We will keep your data until the role is filled and only
continue to store it if we feel you may fit future roles.

