Who we are
DoubleVerify is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world's largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
What you’ll be doing:
As a Client Support Analyst, your role involves delivering top-notch technical support to customers through various channels, such as the Freshdesk ticketing system and Zoom calls.. You'll tackle intricate queries on product functionality and usage, acting as the vital link between our company and customers. Your responsibilities extend to conveying valuable customer feedback to our product development staff. It is crucial to have a proficient understanding of operating environments and a basic knowledge of product functionality,
Your key responsibilities include:
Who you are:
To thrive in this role, you should:
The successful candidate’s starting salary will be determined based on a
number of non-discriminating factors, including qualifications for the role,
level, skills, experience, location, and balancing internal equity relative to
peers at DV. The estimated salary range for this role based on the
qualifications set forth in the job description is between $54,000 - $96,000.
This role will also be eligible for bonus/commission (as applicable), equity,
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: [Research](https://urldefense.com/v3/__https://hbr.org/2014/08/why-women-dont- apply-for-jobs-unless- theyre-100-qualified__;!!P6nVbRxDCw3cNFlf!EJszlPs7CwYzNT- NJOg9EZZm8SLk_u9r0_XmHjJQZBRBzKMxMlLzRyQb5e9Gb6uO0F2xTBQvUt- QaHkxF-J6DnOrpLeuZQc$) shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!