<p>Location: United States</p><br/><p>Employment Type: Full-time</p><br/><p>Team: Marketing</p><br/><div><b>What We’re Building </b></div><div>Honeycomb is a service for the near and present future, redefining observability and raising expectations of what our developer tools can do for us! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past 150-person mark, and named on <a href="https://www.linkedin.com/posts/honeycomb.io_its-not-often-that-we-like-to-toot-our-own-activity-6907007050136600576-WG1z?utm_source=linkedin_share&amp;utm_medium=member_desktop_web" class="postings-link">Forbes’ America’s Best Startups of 2022</a>! In this Senior Customer Marketing Manager role, you’ll be a joining a growing Product Marketing organization and own the planning, implementation, and growth of Honeycomb’s first customer marketing program. This will be a high visibility role that will contribute directly to amplifying Honeycomb’s already amazing business growth.</div><div><br></div><div><b>Who We Are </b></div><div>We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live <a href="https://www.honeycomb.io/about/" class="postings-link"><u>our values</u></a> every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. </div><div><br></div><div><b>How We Work</b></div><div>We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote</div><div><br></div><div>In this role you will be responsible for building and scaling a world class customer advocacy program that drives strong customer engagement and contributes to business growth. You will continuously lead delivery of highly compelling customer advocacy resources to support sales and marketing priorities. As a close partner to Customer Success, you will share a common dedication to the success of Honeycomb customers and collaborate cross-functionally on new customer initiatives as they arise. You will tirelessly interact with customers to understand their observability journey, detecting emerging trends and patterns that can help inform sales, marketing, and product development teams.</div><h3>What You'll Do In Role: </h3><br/><ul><li>Identify and manage key customers that can act as a marketing channel through case studies, speaking opportunities, etc., creating an advocate community that can support sales and marketing programs.</li><li>Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, advisory boards, and awards programs.</li><li>Partner with Customer Success on connecting with customers to ensure continued education and success throughout the relationship lifecycle.</li><li>Help marketing and sales meet business objectives through customer advocacy initiatives.</li><li>Collaborate with cross-functional teams to ensure that customer marketing efforts are aligned with business goals.</li><li>Manage customer marketing budgets, project timelines, and consultant resources.</li><li>Partner with DevRel/Community Team on programs within Honeycomb's user community in Slack.</li></ul><br/><h3>What You'll Bring: </h3><br/><ul><li>5+ years in a previous customer marketing or customer advocacy role, with experience leading a customer-focused program for a technical persona.</li><li>Success building a customer advocacy program from scratch that was measured against, and demonstrated strong contribution to, business growth. </li><li>Technical knowledge of the latest digital marketing tools and channels, including Customer Relationship Management and marketing automation platforms.</li><li>Proven success leading selection, implementation, and adoption of customer facing platforms such as learning management systems, advocacy resource portals, or community forums.</li><li>Deep experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.</li><li>Successful track record working cross-functionally and with external consultants to generate customer advocacy content including case studies, quotes and testimonials, and recorded customer videos. </li><li>Familiarity with B2B marketing, lead generation, and sales processes, able to advise on customer-related questions and needs.</li></ul><br/><h3>What You Get When You Join The Hive:</h3><br/><ul><li>Base pay of $190,000- $225,000.</li><li>A stake in our success - generous equity with employee-friendly stock program</li><li>It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience</li><li>Compensation benchmarked to San Francisco market - no matter where you live (or move)!</li><li>401k plan to help you plan for your future</li><li>A remote-first mindset and culture (really!)</li><li>100% employee coverage for Health, Dental, Vision, Life and Disability insurance and 75% for dependents</li><li>Time to Recharge - In addition to our Unlimited PTO policy, we provide ~23 days off through out the year. This includes a company wide break at the end of the year, and we honor having at least one three day weekend a month (if there is not already a locally observed holiday that month, we add one!)</li><li>Pick Your Perk - $600 a year to spend on the perks that you care about most</li><li>Work Life Balance and Flexible Schedule options</li><li>The tech you need AND a $500 Home Setup Stipend</li><li>$200 Reimbursement for Cell/Wifi/CoWorking</li><li>$1500+ Annual Professional Development Allowance</li><li>Up to 16 weeks of paid parental leave, regardless of path to parenthood</li><li>Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches &amp; counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing</li><li>Modern Health well-being benefit including self guided resources and access to 12 mental health and 8 coaching sessions - at no additional cost to you.</li><li>Semi-annual performance conversations (we call them Review &amp; Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact</li><li>Annual compensation review, benchmarking to industry and inflation changes</li></ul><br/><div><b>Diversity &amp; Accommodations:</b></div><div><br></div><div><b>We're building a diverse and inclusive workplace where we learn from each other, and welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. You don't need to be a millennial to join us, all gens are welcome! Further, we (of course) follow federal and state disability laws and are happy to provide reasonable accommodations during the application phase, interview process, and employment. Please email <a href="http://talent@honeycomb.io/" class="postings-link">Talent@honeycomb.io</a> to discuss accessible formats or accommodations. As an equal opportunity employer our hiring process is <a href="https://honeycomb.io/blog/2018/01/observations-on-the-enterprise-of-hiring/" class="postings-link">designed to put you at ease and help you show your best work</a>; if we can do better - we want to know!</b></div>

Location: United States

  

Employment Type: Full-time

  

Team: Marketing

  

 **What We’re Building**

Honeycomb is a service for the near and present future, redefining
observability and raising expectations of what our developer tools can do for
us! We’re working with well known companies like HelloFresh, Slack,
LaunchDarkly, and Vanguard and more across a range of industries. This is an
exciting time in our trajectory, we’ve closed Series D funding, scaled past
150-person mark, and named on [Forbes’ America’s Best Startups of
2022](https://www.linkedin.com/posts/honeycomb.io_its-not-often-that-we-like-
to-toot-our-own-
activity-6907007050136600576-WG1z?utm_source=linkedin_share&utm_medium=member_desktop_web)!
In this Senior Customer Marketing Manager role, you’ll be a joining a growing
Product Marketing organization and own the planning, implementation, and
growth of Honeycomb’s first customer marketing program. This will be a high
visibility role that will contribute directly to amplifying Honeycomb’s
already amazing business growth.

  

 **Who We Are**

We come for the impact, and stay for the culture! We’re a talented,
opinionated, passionate, fiercely inclusive, and responsible group of bees. We
have conviction and we strive to live [_our
values_](https://www.honeycomb.io/about/) every day. We want our people to do
what they truly love amongst a team of highly talented (but humble) peers.

  

**How We Work**

We are a remote-first company, which means we believe it is not where you sit,
but how you deliver that matters most. We invest in our people and care about
how you orient to our culture and processes. At the same time we imbue a lot
of trust, autonomy, and accountability from Day 1. #LI-Remote

  

In this role you will be responsible for building and scaling a world class
customer advocacy program that drives strong customer engagement and
contributes to business growth. You will continuously lead delivery of highly
compelling customer advocacy resources to support sales and marketing
priorities. As a close partner to Customer Success, you will share a common
dedication to the success of Honeycomb customers and collaborate cross-
functionally on new customer initiatives as they arise. You will tirelessly
interact with customers to understand their observability journey, detecting
emerging trends and patterns that can help inform sales, marketing, and
product development teams.

### What You'll Do In Role:

  

  * Identify and manage key customers that can act as a marketing channel through case studies, speaking opportunities, etc., creating an advocate community that can support sales and marketing programs.
  * Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, advisory boards, and awards programs.
  * Partner with Customer Success on connecting with customers to ensure continued education and success throughout the relationship lifecycle.
  * Help marketing and sales meet business objectives through customer advocacy initiatives.
  * Collaborate with cross-functional teams to ensure that customer marketing efforts are aligned with business goals.
  * Manage customer marketing budgets, project timelines, and consultant resources.
  * Partner with DevRel/Community Team on programs within Honeycomb's user community in Slack.

  

### What You'll Bring:

  

  * 5+ years in a previous customer marketing or customer advocacy role, with experience leading a customer-focused program for a technical persona.
  * Success building a customer advocacy program from scratch that was measured against, and demonstrated strong contribution to, business growth. 
  * Technical knowledge of the latest digital marketing tools and channels, including Customer Relationship Management and marketing automation platforms.
  * Proven success leading selection, implementation, and adoption of customer facing platforms such as learning management systems, advocacy resource portals, or community forums.
  * Deep experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
  * Successful track record working cross-functionally and with external consultants to generate customer advocacy content including case studies, quotes and testimonials, and recorded customer videos. 
  * Familiarity with B2B marketing, lead generation, and sales processes, able to advise on customer-related questions and needs.

  

### What You Get When You Join The Hive:

  

  * Base pay of $190,000- $225,000.
  * A stake in our success - generous equity with employee-friendly stock program
  * It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
  * Compensation benchmarked to San Francisco market - no matter where you live (or move)!
  * 401k plan to help you plan for your future
  * A remote-first mindset and culture (really!)
  * 100% employee coverage for Health, Dental, Vision, Life and Disability insurance and 75% for dependents
  * Time to Recharge - In addition to our Unlimited PTO policy, we provide ~23 days off through out the year. This includes a company wide break at the end of the year, and we honor having at least one three day weekend a month (if there is not already a locally observed holiday that month, we add one!)
  * Pick Your Perk - $600 a year to spend on the perks that you care about most
  * Work Life Balance and Flexible Schedule options
  * The tech you need AND a $500 Home Setup Stipend
  * $200 Reimbursement for Cell/Wifi/CoWorking
  * $1500+ Annual Professional Development Allowance
  * Up to 16 weeks of paid parental leave, regardless of path to parenthood
  * Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches & counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing
  * Modern Health well-being benefit including self guided resources and access to 12 mental health and 8 coaching sessions - at no additional cost to you.
  * Semi-annual performance conversations (we call them Review & Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact
  * Annual compensation review, benchmarking to industry and inflation changes

  

 **Diversity & Accommodations:**

  

 **We're building a diverse and inclusive workplace where we learn from each
other, and welcome nontraditional candidates, and people of all backgrounds,
experiences, abilities and perspectives. You don't need to be a millennial to
join us, all gens are welcome! Further, we (of course) follow federal and
state disability laws and are happy to provide reasonable accommodations
during the application phase, interview process, and employment. Please
email[Talent@honeycomb.io](http://talent@honeycomb.io/) to discuss accessible
formats or accommodations. As an equal opportunity employer our hiring process
is [designed to put you at ease and help you show your best
work](https://honeycomb.io/blog/2018/01/observations-on-the-enterprise-of-
hiring/); if we can do better - we want to know!**

