Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at[ www.doubleverify.com](http:// www.doubleverify.com).
What you’ll do
DoubleVerify is looking for a Customer Success Manager to join our growing team based in New York. The Customer Success Manager plays an integral role in testing and onboarding new strategic DV clients, establishing KPIs, overseeing the campaign setup process and launch, educating end users on the DV product suite and analytics, establishing best practices, and offering ongoing support during the first 3-6 months of the client relationship.
The Customer Success Manager will work closely and collaboratively with Sales, Account Management, Implementation, Marketing Analytics, and Product Management teams to deliver world class customer service and solutions to clients. This person will strategically assess client product needs and will be responsible for educating customers on how the DV product suite can best be leveraged to meet brand-specific business goals and objectives.
From the start of the customer relationship, the Customer Success Manager will build an account profile and playbook for each new client or prospect to ensure ongoing success with their long-term Account Manager.
Who you are
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between [$68,000- $110,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: [Research](https://urldefense.com/v3/__https://hbr.org/2014/08/why-women-dont- apply-for-jobs-unless- theyre-100-qualified__;!!P6nVbRxDCw3cNFlf!EJszlPs7CwYzNT- NJOg9EZZm8SLk_u9r0_XmHjJQZBRBzKMxMlLzRyQb5e9Gb6uO0F2xTBQvUt- QaHkxF-J6DnOrpLeuZQc$) shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!