<div class="content-intro"><h2>The Company You’ll Join</h2>
<p>Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.&nbsp;</p>
<p>Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.&nbsp;</p>
<p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h2>The Team You’ll Work With</h2>
<p>You’ll be joining our GTM Operations team as Sr. Manager of Post-Sales Strategy and Ops for our Corporations or Venture Capital business lines. This team includes operations, strategy and enablement and works closely to drive revenue, efficiency and the customer experience.&nbsp;</p>
<h2>The Problems You’ll Solve</h2>
<p><strong>You will help us</strong></p>
<ul>
<li>Constantly improve our customer success and delivery experience through data, insights, strategy and process</li>
<li>Equip our customer success and delivery leaders and executives with the insights to make key investment and people decisions</li>
</ul>
<p><strong>Key responsibilities of this role</strong></p>
<ul>
<li>Proactively evaluate, assess and optimize strategies to improve customers success and delivery metrics, including:</li>
<ul>
<li>Net retention (e.g., upsell, expansion, churn, contraction)</li>
<li>Customer satisfaction (e.g., CSAT, NPS)</li>
<li>Implementation (e.g., onboarding success rate, time to onboard)</li>
<li>Support (e.g., SLA attainment, time to resolution, first-touch resolution)</li>
</ul>
<li>Drive the operational cadence to amplify customer success and delivery</li>
<ul>
<li>Define/refine the cascade of metrics to review, in coordination with customer success, delivery and ops partners</li>
<li>Coordinate weekly reviews of customer success and delivery metrics</li>
<li>Lead the quarterly segment strategy, territory carve and quota setting for customer success teams</li>
<li>Deliver executive-level visibility and updates</li>
</ul>
</ul>
<p><strong>Partners and Stakeholders</strong></p>
<ul>
<li>Post-sales teams and leaders (your stakeholders)</li>
<ul>
<li>Customer success teams</li>
<li>Implementation teams</li>
<li>Support teams</li>
</ul>
<li>In our broader GTM Ops org (your team partners)</li>
<ul>
<li>GTM enablement</li>
<li>Marketing, CS/Delivery and BD Operations</li>
</ul>
<li>In our broader GTM org (your GTM partners)</li>
<ul>
<li>Business Technology leads Salesforce administration, QTC and system-to-system integrations</li>
</ul>
<li>Additional partners with SOPS (your Company partners)</li>
<ul>
<li>Deal desk - partner with finance</li>
<li>Incentive compensation - finance</li>
</ul>
</ul>
<h2>About You</h2>
<ul>
<li>
<ul>
<li>Cross-functional communication</li>
<li>Experience leading Customer Success and/or Delivery teams in a strategic capacity teams at scale for SaaS companies</li>
<li>Experience with mix of high-volume, low ACV models and high-value strategic accounts is a plus</li>
<li>In-depth understanding of overall business operations and excellent project management skills; a track record of working with multiple stakeholders across the business to build consensus and drive decisions.&nbsp;</li>
<li>Experience leveraging data and a modern data stack to drive improvements throughout the sales funnel</li>
<li>Sharp attention to detail and analysis; strong communication skills.</li>
</ul>
</li>
</ul>
<h2>Salary</h2>
<p>Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:&nbsp;</p>
<ul>
<li>$180,000 - $210,000 in San Francisco, CA</li>
<li>$180,000 - $210,000 in New York, NY</li>
</ul>
<p>Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.</p><div class="content-conclusion"><p><span style="font-size: 10pt;">We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our&nbsp;<a href="https://carta.com/careers/">careers page</a> to get to know us better as you think about your next step at Carta.</span></p>
<h2>Important Security Notice for Candidates</h2>
<p>Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. <strong>Please note that all official communications from us will come from an @carta.com domain</strong>. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review <a href="https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms">the guidelines </a>provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to <a href="mailto:recruiting-systems@carta.com">recruiting-systems@carta.com</a>.</p>
<h2>Awards and Acknowledgements</h2>
<p>Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the <a href="https://www.forbes.com/lists/cloud100/?sh=2b8dd7e27d9c">Forbes World’s Best Cloud Companies</a>, <a href="https://www.fastcompany.com/most-innovative-companies/2020">Fast Company's Most Innovative</a> list, and <a href="https://www.inc.com/inc5000/2020">Inc.’s Fastest-Growing Private Companies</a>. We’ve also been recognized as a <a href="https://builtin.com/awards/us/2023/best-places-to-work">2023 Built In Best Place to Work in the U.S.</a>, a <a href="https://www.themuse.com/advice/vibe-awards-2022-vacation-time-off-benefits">Muse VIBE Award winner in the Vacation and Time Off category</a> and certified as a <a href="https://www.greatplacetowork.com/certified-company/7036977">Great Place to Work</a>.</p>
<p><em>Interested in data privacy? Check out our policies on <a href="https://carta.com/privacy/">Privacy</a> and <a href="https://carta.com/privacy/candidate/">CA Candidate Privacy.</a></em></p></div>

## The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and
invest in the companies of tomorrow. Our mission is to unlock the power of
equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in
nearly 160 countries to manage cap tables, compensation, and valuations. Carta
also supports nearly 7,000 funds and SPVs, and represents nearly $130B in
assets under administration. Carta's tender offer solutions have returned $14B
to shareholders in secondary transactions. Today, Carta’s platform manages
nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our [Carta
careers page](https://carta.com/careers/).

## The Team You’ll Work With

You’ll be joining our GTM Operations team as Sr. Manager of Post-Sales
Strategy and Ops for our Corporations or Venture Capital business lines. This
team includes operations, strategy and enablement and works closely to drive
revenue, efficiency and the customer experience.

## The Problems You’ll Solve

**You will help us**

  * Constantly improve our customer success and delivery experience through data, insights, strategy and process
  * Equip our customer success and delivery leaders and executives with the insights to make key investment and people decisions

**Key responsibilities of this role**

  * Proactively evaluate, assess and optimize strategies to improve customers success and delivery metrics, including:
    * Net retention (e.g., upsell, expansion, churn, contraction)
    * Customer satisfaction (e.g., CSAT, NPS)
    * Implementation (e.g., onboarding success rate, time to onboard)
    * Support (e.g., SLA attainment, time to resolution, first-touch resolution)
  * Drive the operational cadence to amplify customer success and delivery
    * Define/refine the cascade of metrics to review, in coordination with customer success, delivery and ops partners
    * Coordinate weekly reviews of customer success and delivery metrics
    * Lead the quarterly segment strategy, territory carve and quota setting for customer success teams
    * Deliver executive-level visibility and updates

**Partners and Stakeholders**

  * Post-sales teams and leaders (your stakeholders)
    * Customer success teams
    * Implementation teams
    * Support teams
  * In our broader GTM Ops org (your team partners)
    * GTM enablement
    * Marketing, CS/Delivery and BD Operations
  * In our broader GTM org (your GTM partners)
    * Business Technology leads Salesforce administration, QTC and system-to-system integrations
  * Additional partners with SOPS (your Company partners)
    * Deal desk - partner with finance
    * Incentive compensation - finance

## About You

  *     * Cross-functional communication
    * Experience leading Customer Success and/or Delivery teams in a strategic capacity teams at scale for SaaS companies
    * Experience with mix of high-volume, low ACV models and high-value strategic accounts is a plus
    * In-depth understanding of overall business operations and excellent project management skills; a track record of working with multiple stakeholders across the business to build consensus and drive decisions. 
    * Experience leveraging data and a modern data stack to drive improvements throughout the sales funnel
    * Sharp attention to detail and analysis; strong communication skills.

## Salary

Carta’s compensation package includes a market competitive salary, equity for
all full time roles, exceptional benefits, and, for applicable roles,
commissions plans. Our minimum cash compensation (salary + commission if
applicable) range for this role is:

  * $180,000 - $210,000 in San Francisco, CA
  * $180,000 - $210,000 in New York, NY

Final offers may vary from the amount listed based on geography, candidate
experience and expertise, and other factors.

We are an equal opportunity employer and are committed to providing a positive
interview experience for every candidate. If accommodations due to a
disability or medical condition are needed, please connect with the recruiter
via email. As a company, we value fairness, helpfulness, transparency,
leadership and build our teams around these values. Check out our [careers
page](https://carta.com/careers/) to get to know us better as you think about
your next step at Carta.

## Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to
ours to scam prospects and candidates. **Please note that all official
communications from us will come from an @carta.com domain**. Be cautious of
any requests for sensitive information or payments outside of our official
channels. For more information about this type of scam, please review [the
guidelines ](https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-
impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-
platforms)provided by the Federal Trade Commission (FTC). If you encounter any
suspicious activity, please report it immediately to [recruiting-
systems@carta.com](mailto:recruiting-systems@carta.com).

## Awards and Acknowledgements

Companies and funds like Tribe and Pipe build their businesses on Carta. The
company has been included on the [Forbes World’s Best Cloud
Companies](https://www.forbes.com/lists/cloud100/?sh=2b8dd7e27d9c), [Fast
Company's Most Innovative](https://www.fastcompany.com/most-innovative-
companies/2020) list, and [Inc.’s Fastest-Growing Private
Companies](https://www.inc.com/inc5000/2020). We’ve also been recognized as a
[2023 Built In Best Place to Work in the
U.S.](https://builtin.com/awards/us/2023/best-places-to-work), a [Muse VIBE
Award winner in the Vacation and Time Off
category](https://www.themuse.com/advice/vibe-awards-2022-vacation-time-off-
benefits) and certified as a [Great Place to
Work](https://www.greatplacetowork.com/certified-company/7036977).

_Interested in data privacy? Check out our policies
on[Privacy](https://carta.com/privacy/) and [CA Candidate
Privacy.](https://carta.com/privacy/candidate/)_

