<div class="content-intro"><p>The GitLab&nbsp;<a class="c-link" href="https://about.gitlab.com/solutions/devops-platform/" target="_blank" data-stringify-link="https://about.gitlab.com/solutions/devops-platform/" data-sk="tooltip_parent" data-remove-tab-index="true">DevSecOps platform</a>&nbsp;empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the&nbsp;<a class="c-link" href="https://about.gitlab.com/company/culture/all-remote/guide/" target="_blank" data-stringify-link="https://about.gitlab.com/company/culture/all-remote/guide/" data-sk="tooltip_parent" data-remove-tab-index="true">world’s largest all-remote companies</a>&nbsp;with 2,000+ team members and&nbsp;<a class="c-link" href="https://handbook.gitlab.com/handbook/values/" target="_blank" data-stringify-link="https://about.gitlab.com/handbook/values/" data-sk="tooltip_parent" data-remove-tab-index="true">values</a>&nbsp;that foster a culture where people embrace the belief that everyone can contribute. Learn more about&nbsp;<a class="c-link" href="https://vimeo.com/778157354" target="_blank" data-stringify-link="https://vimeo.com/778157354" data-sk="tooltip_parent" data-remove-tab-index="true">Life at GitLab</a>.</p></div><div class="c-message_actions__container c-message__actions">
<h4><strong>An overview of this role</strong></h4>
<p>Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR &gt;91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets within your portfolio, diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you'll oversee customer cash on account, review accounts on support hold, conduct portal customer reviews, and manage auto-pay account evaluations. As month-end approaches, you'll take charge of credit balance application review and maintenance. Additionally, you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.</p>
<h4>What you’ll do</h4>
<ul>
<li><strong>Portfolio Excellence: </strong>Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities</li>
<li><strong>Zendesk:</strong> Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.</li>
<li><strong>Financial Insight:</strong> Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.</li>
<li><strong>Third-Party Account Management:</strong> Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.</li>
<li><strong>Account Maintenance:</strong> Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.</li>
<li><strong>Tech Savvy:</strong> Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.</li>
<li><strong>Process Enhancement:</strong> Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.</li>
<li><strong>Dispute Resolution:</strong> Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.</li>
<li><strong>Financial Stewardship:</strong> Quarterback the remediation of potential bad debt on a quarterly basis, showcasing your commitment to fiscal responsibility and risk mitigation.</li>
</ul>
<h4>What you’ll bring</h4>
<ul>
<li><strong>Strategic Portfolio Management: </strong>You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars, demonstrating your knack for precision, organization, and maximizing revenue potential.</li>
<li><strong>Subscription Billing Know-How:</strong> Your foundational understanding of subscription-based billing will set the stage for effectively navigating the nuances of modern billing models, contributing to seamless financial operations.</li>
<li><strong>Analytical Brilliance</strong>: Your innate analytic capabilities will shine as you dissect data, uncover insights, and contribute to informed financial decisions that drive our success.</li>
<li><strong>Zuora &amp; SFDC Proficiency:</strong> While not essential, your familiarity with Zuora and SFDC will be a strong asset, empowering you to hit the ground running and enhance our operations seamlessly.</li>
<li><strong>Critical Thinking:</strong> Your prowess in critical thinking and concept application will be evident as you solve complex puzzles, translating financial concepts into actionable strategies.</li>
<li><strong>Deadline Driven:</strong> You're results-driven with an innate ability to work under pressure, consistently delivering exceptional outcomes within tight timelines.</li>
<li><strong>Task Prioritization Champion:</strong> Juggling multiple AR tasks will be your forte, ensuring that high-priority responsibilities are tackled first while maintaining the big picture perspective.</li>
<li><strong>Communication &amp; Collaboration: </strong>Your exceptional communication skills will shine in your interactions with cross-functional teams, fostering collaboration and shared success.</li>
</ul>
<h4>About our team</h4>
<p>Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.</p>
<p>Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.</p>
<p>Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!</p>
<h4>How GitLab will support you</h4>
<ul>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li>
<li><a href="https://about.gitlab.com/company/culture/all-remote/guide/">All remote</a>, <a href="https://about.gitlab.com/company/culture/all-remote/asynchronous/">asynchronous</a> work environment</li>
<li><a href="https://about.gitlab.com/handbook/paid-time-off/">Flexible Paid Time Off</a></li>
<li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.">Team Member Resource Groups</a></li>
<li><a href="https://about.gitlab.com/handbook/stock-options/">Equity Compensation &amp; Employee Stock Purchase Plan</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit">Growth and development budget&nbsp;</a></li>
<li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental leave</a>&nbsp;</li>
<li><a href="https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/">Home office</a> support</li>
</ul>
<p><em>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from </em><a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups"><em>underrepresented groups</em></a><em> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</em></p>
<p>&nbsp;</p>
</div>
<div><span style="font-size: xx-small;"><span style="color: white;">Remote-Global</span></span></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><em><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" data-sheets-formula-bar-text-link="https://bit.ly/GLBeneUS" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">benefits</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;"> and </span><a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;">equity</a><span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</span></em></div><div class="title">Colorado/Washington pay range</div><div class="pay-range"><span>$44,800</span><span class="divider">&mdash;</span><span>$91,200 USD</span></div></div><div class="pay-input"><div class="title">California/Hawaii/New York/New Jersey pay range</div><div class="pay-range"><span>$44,800</span><span class="divider">&mdash;</span><span>$96,000 USD</span></div></div></div><div class="content-conclusion"><hr>
<p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.&nbsp;&nbsp;</p>
<p><strong>Privacy Policy: </strong>Please review our <a href="https://about.gitlab.com/handbook/hiring/candidate/faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p>
<p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a>&nbsp;and&nbsp;<a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires&nbsp;<a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the&nbsp;<a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

The GitLab [DevSecOps platform](https://about.gitlab.com/solutions/devops-
platform/) empowers 100,000+ organizations to deliver software faster and more
efficiently. We are one of the [world’s largest all-remote
companies](https://about.gitlab.com/company/culture/all-remote/guide/) with
2,000+ team members and [values](https://handbook.gitlab.com/handbook/values/)
that foster a culture where people embrace the belief that everyone can
contribute. Learn more about [Life at GitLab](https://vimeo.com/778157354).

#### **An overview of this role**

Join our team as an Accounts Receivable Analyst and play a pivotal role in
ensuring the financial health of our organization. Your expertise will be
instrumental in achieving key performance indicators, including maintaining a
75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and
an AR >91 days past due that is below 3% of total AR. In your daily tasks,
you'll adeptly manage Zendesk tickets within your portfolio, diligently
collect on your assigned accounts, and leverage Tesorio for task management
and dunning notices. On a weekly basis, you'll oversee customer cash on
account, review accounts on support hold, conduct portal customer reviews, and
manage auto-pay account evaluations. As month-end approaches, you'll take
charge of credit balance application review and maintenance. Additionally,
you'll engage in quarterly bad debt review and analysis. If you're a
meticulous and results-driven professional with a passion for accounts
receivable management, this role offers an exciting opportunity to contribute
directly to our financial success.

#### What you’ll do

  * **Portfolio Excellence:** Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities
  * **Zendesk:** Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.
  * **Financial Insight:** Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.
  * **Third-Party Account Management:** Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.
  * **Account Maintenance:** Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.
  * **Tech Savvy:** Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.
  * **Process Enhancement:** Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.
  * **Dispute Resolution:** Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.
  * **Financial Stewardship:** Quarterback the remediation of potential bad debt on a quarterly basis, showcasing your commitment to fiscal responsibility and risk mitigation.

#### What you’ll bring

  * **Strategic Portfolio Management:** You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars, demonstrating your knack for precision, organization, and maximizing revenue potential.
  * **Subscription Billing Know-How:** Your foundational understanding of subscription-based billing will set the stage for effectively navigating the nuances of modern billing models, contributing to seamless financial operations.
  * **Analytical Brilliance** : Your innate analytic capabilities will shine as you dissect data, uncover insights, and contribute to informed financial decisions that drive our success.
  * **Zuora & SFDC Proficiency:** While not essential, your familiarity with Zuora and SFDC will be a strong asset, empowering you to hit the ground running and enhance our operations seamlessly.
  * **Critical Thinking:** Your prowess in critical thinking and concept application will be evident as you solve complex puzzles, translating financial concepts into actionable strategies.
  * **Deadline Driven:** You're results-driven with an innate ability to work under pressure, consistently delivering exceptional outcomes within tight timelines.
  * **Task Prioritization Champion:** Juggling multiple AR tasks will be your forte, ensuring that high-priority responsibilities are tackled first while maintaining the big picture perspective.
  * **Communication & Collaboration: **Your exceptional communication skills will shine in your interactions with cross-functional teams, fostering collaboration and shared success.

#### About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue
Accounting! We're not just a team – we're a group of dedicated AR
professionals on a mission to conquer outstanding balances and enhance cash
flow with a touch of finesse. As a centralized force, we're laser-focused on
collecting accounts receivable globally, ensuring our financial gears run like
clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven
determination. We're not just about numbers; we're about building lasting
relationships through our meticulous attention to detail. We thrive on
challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment
where your knack for detail and thirst for excellence will thrive. If you're
ready to wield your financial prowess, make an impact, and be part of a team
that's as professional as it is light-hearted, then look no further!

#### How GitLab will support you

  * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
  * [All remote](https://about.gitlab.com/company/culture/all-remote/guide/), [asynchronous](https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment
  * [Flexible Paid Time Off](https://about.gitlab.com/handbook/paid-time-off/)
  * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
  * [Equity Compensation & Employee Stock Purchase Plan](https://about.gitlab.com/handbook/stock-options/)
  * [Growth and development budget ](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)
  * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) 
  * [Home office](https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

_Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from_[ _underrepresented
groups_](https://about.gitlab.com/company/culture/inclusion/#examples-of-
select-underrepresented-groups) _are less likely to apply to a job unless they
meet every single qualification. If you're excited about this role, please
apply and allow our recruiters to assess your application._



Remote-Global

 _The base salary range for this role’s listed level is currently for
residents of listed locations only. Grade level and salary ranges are
determined through interviews and a review of education, experience,
knowledge, skills, abilities of the applicant, equity with other team members,
and alignment with market data. See more information on
our[benefits](https://about.gitlab.com/handbook/total-
rewards/benefits/general-and-entity-benefits/) and
[equity](https://about.gitlab.com/handbook/stock-options/). Sales roles are
also eligible for incentive pay targeted at up to 100% of the offered base
salary._

Colorado/Washington pay range

$44,800--$91,200 USD

California/Hawaii/New York/New Jersey pay range

$44,800--$96,000 USD

* * *

**Country Hiring Guidelines:** GitLab hires new team members in countries
around the world. All of our roles are remote, however some roles may carry
specific location-based eligibility requirements. Our Talent Acquisition team
can help answer any questions about location after starting the recruiting
process.  

**Privacy Policy:** Please review our [Recruitment Privacy
Policy.](https://about.gitlab.com/handbook/hiring/candidate/faq/recruitment-
privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or
gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical
history), discharge status from the military, protected veteran status (which
includes disabled veterans, recently separated veterans, active duty wartime
or campaign badge veterans, and Armed Forces service medal veterans), or any
other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also [GitLab’s EEO
Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-
employment-opportunity-policy) and [EEO is the
Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-
equal-employment-opportunity-commission-notices). If you have a disability or
special need that requires
[accommodation](https://about.gitlab.com/handbook/people-policies/inc-
usa/#reasonable-accommodation), please let us know during the [recruiting
process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-
to-our-interview-process).

