<div class="content-intro"><h2>The Company You’ll Join</h2>
<p>Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.&nbsp;</p>
<p>Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.&nbsp;</p>
<p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h4><strong>The Problems You’ll Solve&nbsp;</strong></h4>
<p><span style="font-weight: 400;">At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Venture Capital Support Analyst</span><span style="font-weight: 400;">&nbsp;you’ll work to</span><span style="font-weight: 400;"> provide </span><span style="font-weight: 400;">solutions and nurture successful, trusting relationships with</span><span style="font-weight: 400;"> all internal and external customers. You will:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide timely and accurate information to inbound customer requests via phone and email channels</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Conduct demos/webinars with customers as they are scheduled</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide front-line Support for all competencies managed by the IS Support Team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation</span></li>
</ul>
<h4><strong>The Team You’ll Work With</strong></h4>
<p><span style="font-weight: 400;">We are looking for an individual to work alongside our Investor Services Support team within our Venture Capital Organization to help build the world’s next great investor platform. We put our customers first, are willing to learn and grow, are problem solvers, work with urgency, ensure data security is a priority, maintain a professional community and work as one team.&nbsp;</span></p>
<p><strong>* English Fluency Required*</strong></p>
<h4><strong>About You</strong></h4>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Able to communicate professionally in English with English-speaking clients</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable learning quickly and taking on new challenges</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a Customer Service or client-facing role within SaaS</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in Excel</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Equity, financial or venture capital background is a plus</span></li>
</ul>
<h4><strong>The Interview Process</strong></h4>
<p><span style="font-weight: 400;">We’ll review your application and if interested will schedule a phone interview to get to know each other. If that goes well, you’ll be given a written assessment to complete, and the final stage is a formal interview with several panels covering different aspects of the position.</span></p><div class="content-conclusion"><p><span style="font-size: 10pt;">We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our&nbsp;<a href="https://carta.com/careers/">careers page</a> to get to know us better as you think about your next step at Carta.</span></p>
<h2>Important Security Notice for Candidates</h2>
<p>Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. <strong>Please note that all official communications from us will come from an @carta.com domain</strong>. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review <a href="https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms">the guidelines </a>provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to <a href="mailto:recruiting-systems@carta.com">recruiting-systems@carta.com</a>.</p>
<h2>Awards and Acknowledgements</h2>
<p>Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the <a href="https://www.forbes.com/lists/cloud100/?sh=2b8dd7e27d9c">Forbes World’s Best Cloud Companies</a>, <a href="https://www.fastcompany.com/most-innovative-companies/2020">Fast Company's Most Innovative</a> list, and <a href="https://www.inc.com/inc5000/2020">Inc.’s Fastest-Growing Private Companies</a>. We’ve also been recognized as a <a href="https://builtin.com/awards/us/2023/best-places-to-work">2023 Built In Best Place to Work in the U.S.</a>, a <a href="https://www.themuse.com/advice/vibe-awards-2022-vacation-time-off-benefits">Muse VIBE Award winner in the Vacation and Time Off category</a> and certified as a <a href="https://www.greatplacetowork.com/certified-company/7036977">Great Place to Work</a>.</p>
<p><em>Interested in data privacy? Check out our policies on <a href="https://carta.com/privacy/">Privacy</a> and <a href="https://carta.com/privacy/candidate/">CA Candidate Privacy.</a></em></p></div>

## The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and
invest in the companies of tomorrow. Our mission is to unlock the power of
equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in
nearly 160 countries to manage cap tables, compensation, and valuations. Carta
also supports nearly 7,000 funds and SPVs, and represents nearly $130B in
assets under administration. Carta's tender offer solutions have returned $14B
to shareholders in secondary transactions. Today, Carta’s platform manages
nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our [Carta
careers page](https://carta.com/careers/).

####  **The Problems You’ll Solve  **

At Carta, our employees set out on a mission to unlock the power of equity
ownership for more people in more places. We believe that the problems we
solve today unlock the opportunities of tomorrow. As a Venture Capital Support
Analyst you’ll work to provide solutions and nurture successful, trusting
relationships with all internal and external customers. You will:

  * Provide timely and accurate information to inbound customer requests via phone and email channels
  * Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer
  * Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team
  * Conduct demos/webinars with customers as they are scheduled
  * Provide front-line Support for all competencies managed by the IS Support Team
  * Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

#### **The Team You’ll Work With**

We are looking for an individual to work alongside our Investor Services
Support team within our Venture Capital Organization to help build the world’s
next great investor platform. We put our customers first, are willing to learn
and grow, are problem solvers, work with urgency, ensure data security is a
priority, maintain a professional community and work as one team.

*** English Fluency Required***

#### **About You**

  * Able to communicate professionally in English with English-speaking clients
  * Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing
  * Comfortable learning quickly and taking on new challenges
  * Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
  * Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams 
  * Experience in a Customer Service or client-facing role within SaaS
  * Proficient in Excel
  * Equity, financial or venture capital background is a plus

#### **The Interview Process**

We’ll review your application and if interested will schedule a phone
interview to get to know each other. If that goes well, you’ll be given a
written assessment to complete, and the final stage is a formal interview with
several panels covering different aspects of the position.

We are an equal opportunity employer and are committed to providing a positive
interview experience for every candidate. If accommodations due to a
disability or medical condition are needed, please connect with the recruiter
via email. As a company, we value fairness, helpfulness, transparency,
leadership and build our teams around these values. Check out our [careers
page](https://carta.com/careers/) to get to know us better as you think about
your next step at Carta.

## Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to
ours to scam prospects and candidates. **Please note that all official
communications from us will come from an @carta.com domain**. Be cautious of
any requests for sensitive information or payments outside of our official
channels. For more information about this type of scam, please review [the
guidelines ](https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-
impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-
platforms)provided by the Federal Trade Commission (FTC). If you encounter any
suspicious activity, please report it immediately to [recruiting-
systems@carta.com](mailto:recruiting-systems@carta.com).

## Awards and Acknowledgements

Companies and funds like Tribe and Pipe build their businesses on Carta. The
company has been included on the [Forbes World’s Best Cloud
Companies](https://www.forbes.com/lists/cloud100/?sh=2b8dd7e27d9c), [Fast
Company's Most Innovative](https://www.fastcompany.com/most-innovative-
companies/2020) list, and [Inc.’s Fastest-Growing Private
Companies](https://www.inc.com/inc5000/2020). We’ve also been recognized as a
[2023 Built In Best Place to Work in the
U.S.](https://builtin.com/awards/us/2023/best-places-to-work), a [Muse VIBE
Award winner in the Vacation and Time Off
category](https://www.themuse.com/advice/vibe-awards-2022-vacation-time-off-
benefits) and certified as a [Great Place to
Work](https://www.greatplacetowork.com/certified-company/7036977).

_Interested in data privacy? Check out our policies
on[Privacy](https://carta.com/privacy/) and [CA Candidate
Privacy.](https://carta.com/privacy/candidate/)_

