Manager, HR Shared Services at Cresco Labs | Powderkeg


Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!


At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


The Manager of HR Shared Services is responsible for supporting the processes, solutions, and data within the HR Shared Services function, including but not limited to managing a team, mapping processes and implementing improvements, maintaining data integrity and audits, leading applicable team projects, and supporting the HR team’s administrative needs, as requested.


  • Manage and support HR’s processes including onboarding, exiting, organizational changes, and data entry, and associated trackers
  • Identify, map, project manage, and implement process improvement, simplification, and efficiency
  • Manage, lead and develop the HR Shared Services team to ensure a positive and efficient customer service experience through effective delivery and execution of HR services and processes
  • Manage workflow priorities, including call triaging and escalation, staff schedules and quality of service monitoring
  • Develop and monitor key performance indicators of the HR Shared Services team
  • Ensure HR Shared Services team provides high level of customer service delivery
  • Lead continuous improvement efforts to optimize and improve processes
  • Manage the day-to-day operations of the HR Shared Services Team
  • Responsible for recruitment and professional development of HR Shared Service team members
  • Responsible for all data management and integrity in the HRIS, including entry and auditing
  • Validate employee transaction processing with in the HRIS and facilitate updates to ensure data integrity and confidentiality
  • Provide technical and end-user support for some HR systems including ATS, Onboarding, and I-9 compliance, as needed
  • Manage standard reports and create ad-hoc reports for HR leaders and cross functional teams, as needed
  • Develop user guidelines, training materials, and documentation to promote effective use and understanding of HR processes among end-users
  • Support time and attendance service tickets, in coordination with Payroll team
  • Understand the importance of and demonstrate the utmost confidentiality when handling sensitive employee and business information
  • Partner with HR Business Partners to gather and incorporate field input into service delivery model
  • Manages key Vendor relationships (Equifax, Law Logix etc.)
  • Collaborates with HRIS leadership on data entry and process improvements
  • Other duties as assigned


  • Bachelor’s degree in human resources, Business Administration, or related field
  • 5-10 years of HRIS experience, including reporting, with a focus on management of a HR Shared Services Team
  • Proven skills in process mapping and process improvements
  • Excellent analytical, problem solving, decision making and follow-through skills
  • Ability to understand business needs and research solutions
  • Exhibits understanding of people and departmental organization
  • Proven understanding of downstream effects of data changes to other HRIS systems and reports
  • Extreme attention to detail and accuracy
  • Advanced knowledge of MS Word, MS Excel, MS PowerPoint
  • Ability to work independently with minimal direction
  • High level of competence with organization, prioritization, and multitasking in a rapidly changing environment
  • Highest level of integrity, with the ability to maintain confidentiality
  • High level of customer service
  • Experience in process optimization and continuous improvement
  • Ability to work independently and effectively prioritize work and manage deadlines
  • Ability to multitask simultaneously and successfully


Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.


  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:
Please read the [California Employee Privacy

Notice]([ ](“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting

Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official- looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs **does not **ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.

We are working diligently to block this from happening. Beware if an

offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.

If you are in doubt, please contact us at **[Report-a-](** with questions.

Job Summary
  • Job Title
    Manager, HR Shared Services
  • Company
    Cresco Labs
  • Location
    Chicago, IL
  • Employment Type
    Full time
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