Solutions Engineer at Boulevard | Powderkeg

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do The Best Work Of Your Life At Boulevard.

Boulevard is seeking a Solutions Engineer to raise the level of service, support, and guidance we’re providing our customers and prospects on our technology offerings. In close partnership with our Sales and Success team, you’ll work intimately with our mid-size and enterprise customers to architect and design solutions that will delight and speed up the time-to-value of our technology. Additionally, you’ll be a key voice for our R&D and Product functions, helping to guide roadmap prioritization and feature enhancements that will drive measurable impact in the self-care space.

This role is a fantastic opportunity for someone who thinks about continuous improvement and is active in creating repeatable processes that enable and simplify customization based on the needs of our enterprise customers. This is a crucial role for Boulevard as we continue to elevate our offerings and align our work towards the needs and voice of our customers. If you enjoy a dynamic, fast-paced environment where you’re helping to drive the direction of our product, while being a visible, active, and central voice on technology within our industry, this role is for you.

What You’ll Do Here:

  • Act as a strategic technical advisor to the Mid-Market/Enterprise Sales team, and our Customer Success team
  • Lead external technical discussions, demonstrations, or presentations with the prospect or customer’s executive or engineering teams.
  • Build relationships with key stakeholders within the prospect's organization to understand their business goals and challenges.
  • Develop customized technical solutions that align with the prospect's or customer’s specific needs.
  • Contribute technical content to RFPs, participate in proposal Q&A.
  • Create technical proposals and statements of work for prospects and customers who need custom development or development services.
  • Synthesize technical needs across mid-market and enterprise prospects and customers to understand common patterns of needs that can be articulated to our executive team.
  • Advise the product team on potential roadmap sequencing that would help us accomplish retention of our strategic accounts as well as win new enterprise business.

What You’ll Need To Thrive:

  • At least 5-7 years of experience in a Sales Engineering, Technical Account Manager, or similar technical role.
  • Basic technical skills:
    • Rest APIs (Postman, GraphQL, …), SQL (Postgres, Snowflake) and web development (HTML, CSS, Javascript)
    • Have knowledge of low-code development and integration platforms (ex: Zapier)
  • Strong ability to influence multiple functions, including: Sales, CX, Product, and Engineering without authority
  • Comfortable collaborating with executive leadership both internally, and with customers.
  • Empathy and passion for the self-care industry.
  • The ability to synthesize complex technical information into easily understood business requirements.
  • Drive to create coherent and repeatable processes.
  • A competitive spirit and desire to succeed.

**How We’ll Take Care Of You: **

Your total cash compensation for this role is between $168,000 - $240,000 depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

  • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.

  • 🏝 Take a break whenever you need with our flexible vacation day policy.

  • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

  • 💚 Family planning resources and specialized support programs.

  • 🔮 Equity: get ahead on the ground floor and grow with Boulevard.

  • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Summary
  • Job Title
    Solutions Engineer
  • Company
    Boulevard
  • Location
    Remote
  • Employment Type
    Full time
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