****

**Why project44?**  

At project44 we’re on a mission - to make supply chains work.  

project44 optimizes the movement of products globally, delivering better
resiliency, sustainability, and value for our customers. As the supply chain
connective tissue, we operate the most trusted end-to-end visibility platform
that tracks more than 1 billion shipments annually for the world’s leading
brands. The undisputed leader in the market, project44 was named the Leader in
the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the
Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report.
project44 is headquartered in Chicago with a diverse and fast-growing, global
workforce.  

If you’re eager to be part of a winning team that works together to solve some
of the most challenging supply chain challenges every day, let’s talk.

**Key Accountabilities:  **

  * Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to:
  * Diagnosing, troubleshooting, and identifying solutions to reported problems
  * Identifying potential code bugs and escalating as needed
  * Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue
  * Participating, with assistance, in customer calls as needed
  * Gain comfort with database queries and review of data
  * Consistent agreed-upon performance levels goals/metrics reached
  * Lead Customer calls for issue resolution, education or escalation
  * Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
  * Assist colleagues with continuing education when available.

**Requirements & Skills: **

  * BS degree in Information Systems, Computer Science, or equivalent experience
  * At least 1 year in customer-facing technical support, IT support or as a technical engineer 
  * General understanding of software flow, execution, and development processes
  * Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful
  * Demonstrated expertise in utilizing tools such as Postman, Observe/Kibana and Snowflake are an added asset
  * Strong problem-solving skills
  * Excellent time management and multi-tasking skills
  * Highly customer-oriented approach with excellent problem-solving skills
  * Fluency in written & verbal **Spanish & English** is mandatory
  * Experience with SQL is an additional asset
  * **100% In-office Commitment:** Employees are expected to contribute to our collaborative culture by working in the office five days weekly

**Diversity & Inclusion**

At project44, we're designing the future of how the world moves and is
connected through trade and global supply chains. As we work to deliver a
truly world-class product and experience, we are also intentionally building
teams that reflect the unique communities we serve. We’re focused on creating
a company where all team members can bring their authentic selves to work
every day.

We’re building a company that every one of us at project44 is proud to work
for, and our journey of becoming a more diverse, equitable and inclusive
organization, where all have a sense of belonging, is shaped through the
actions of our leadership, global teams and individual team members. We are
resolute in our belief that each team member has an equal responsibility to
mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work
environment by creating opportunities for individuals of all backgrounds and
experiences to thrive. If you share our values and our passion for helping the
way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email
[recruiting@project44.com](mailto:recruiting@project44.com). Even if you don’t
meet 100% of the above job description you should still seriously consider
applying. Studies show that you can still be considered for a role if you meet
just 50% of the role’s requirements.

**More about project44  **

Since 2014, project44 has been transforming the way one of the largest, most
important global industries does business. As transportation and logistics
continues to evolve and customer expectations around delivery become more
demanding, industry technology must rise to the occasion. In just a few short
years, we’ve created a digital infrastructure that eliminates the
inefficiencies caused by dated technology and manual processes. Our Advanced
Visibility Platform is used by the world’s leading brands to track shipments,
collaborate with supply chain partners, drive operational efficiencies, and
create outstanding customer experiences.  

A candidate will be asked to conduct a pre-employment criminal back ground
screening test as a standard routine to minimize moral & integrity risks among
our staff and to ensure Project44 is compliant with its internal pre-
employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001
compliance. We will only ask you to conduct a criminal background check when
we believe it is proportionate to the role that you will fulfil within your
team and/or department   A criminal  back ground check will be facilitated by
our third party vendor Accurate who will assist you to get the appropriate
documents from authorities in the country where you will be employed.
Depending on the country where you will be employed your local authority will
provide a Certificate of Conduct or similar document upon your request.  If
there are any costs related to screening, these will be borne by Project44.
When our vendor Accurate will reach out to, you will be asked for your
consent. We would like to emphasize  that at all time you can decide  to
withdraw from the application process and/or to withdraw the consent to
perform a screening test.



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