Ironclad is the #1 contract lifecycle management platform for innovative companies.&nbsp; Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L&rsquo;Or&eacute;al, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It&rsquo;s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.&nbsp; 
 
Ironclad is&nbsp;<a href="https://ironcladapp.com/lp/state-of-digital-contracting-on-demand/?wchannelid=l3gookxxq6&amp;wmediaid=zkdmcjb8wa" rel="noopener noreferrer nofollow" target="_blank">writing the narrative</a>&nbsp;that shows how beautiful and functional contracting will change business. We&rsquo;re a leader in the&nbsp;<a href="https://ironcladapp.com/lp/forrester-wave-contract-lifecycle-management/" rel="noopener noreferrer nofollow" target="_blank">Forrester Wave for Contract Lifecycle Management</a>. We have been recognized as a&nbsp;<a href="https://www.greatplacetowork.com/certified-company/7021706" rel="noopener noreferrer nofollow" target="_blank">Fortune Great Place to Work</a>&nbsp;for four consecutive years. Our innovation and work culture have been recognized by&nbsp;<a href="https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm" rel="noopener noreferrer nofollow" target="_blank">Glassdoor&#39;s Best Places to Work 2023</a>, Forbes&rsquo;&nbsp;<a href="https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=434fb68277cf" rel="noopener noreferrer nofollow" target="_blank">50 Most Promising AI Companies</a>, Wing Venture Capital&#39;s&nbsp;<a href="https://www.enterprisetech30.com/wp-content/uploads/2021/02/2020ET30.pdf" rel="noopener noreferrer nofollow" target="_blank">Enterprise Tech 30</a>, and Gartner&#39;s Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.&nbsp; We&rsquo;re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit&nbsp;<a href="http://www.ironcladapp.com/" rel="noopener noreferrer nofollow" target="_blank">www.ironcladapp.com</a>&nbsp;or follow us on&nbsp;<a href="https://www.linkedin.com/company/ironclad-inc-/" rel="noopener noreferrer nofollow" target="_blank">LinkedIn</a>&nbsp;and&nbsp;<a href="https://twitter.com/ironclad_inc" rel="noopener noreferrer nofollow" target="_blank">Twitter</a>.

 
About Ironclad IT

Our IT team plays a pivotal role in creating platforms for success so our Ironclad team can execute on our vision. As an IT teammate, you&rsquo;ll partner with our Operations team on growth strategies and execute on technology needs as we grow. You also bring empathy to understand employee technology needs. You&rsquo;ll enable the team, build out new offices, and design IT strategy for a fast-paced, fast-growing technology company.

Roles &amp; Responsibilities:

<ul>
	<li>
	General internal support: Solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.
	</li>
	<li>
	Asset Management. Deploy MDM profiles and policies to actively manage the company fleet. &nbsp; &nbsp;
	</li>
	<li>
	Scale through systems by proactive research and development of IT best practices for systems and processes.
	</li>
	<li>
	Enablement &amp; Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate blockers.
	</li>
	<li>
	Executive support: Assist top leaders in navigating technology support &nbsp;
	</li>
	<li>
	Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.
	</li>
	<li>
	Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.
	</li>
	<li>
	Building and maintaining office network infrastructure
	</li>
</ul>

&nbsp;

Key Skills:

<ul>
	<li>
	5+ years experience of support in a technical capacity.
	</li>
	<li>
	Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
	</li>
	<li>
	Proficient in driving results and outcomes while solving complex problems.
	</li>
	<li>
	Team and goal-oriented. &nbsp;High output; low ego.
	</li>
	<li>
	Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365.
	</li>
	<li>
	Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets).
	</li>
	<li>
	Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID).
	</li>
</ul>

Benefits:

<ul>
	<li>
	Health, dental, and vision insurance
	</li>
	<li>
	401k
	</li>
	<li>
	Wellness reimbursement
	</li>
	<li>
	Take what you need vacation policy
	</li>
	<li>
	Generous parental leave for both primary and secondary caregivers
	</li>
</ul>

Base Salary Range: $120,000 - $135,000 per year

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad&rsquo;s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ironclad is the #1 contract lifecycle management platform for innovative
companies.  Every company, in every country, in every industry runs on
contracts, but managing these contracts slows companies down and costs them
millions of dollars. L'Oreal, Staples, Mastercard, and other leading
innovators use Ironclad to collaborate and negotiate on contracts, accelerate
contracting while maintaining compliance, and turn contracts into critical
carriers of operational business intelligence. It's the only platform flexible
enough to handle every type of contract workflow, whether a sales agreement,
an HR agreement or a complex NDA.  
  
Ironclad is [writing the narrative](https://ironcladapp.com/lp/state-of-
digital-contracting-on-demand/?wchannelid=l3gookxxq6&wmediaid=zkdmcjb8wa) that
shows how beautiful and functional contracting will change business. We're a
leader in the [Forrester Wave for Contract Lifecycle
Management](https://ironcladapp.com/lp/forrester-wave-contract-lifecycle-
management/). We have been recognized as a [Fortune Great Place to
Work](https://www.greatplacetowork.com/certified-company/7021706) for four
consecutive years. Our innovation and work culture have been recognized by
[Glassdoor's Best Places to Work 2023](https://www.glassdoor.com/Award/Best-
Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm), Forbes' [50 Most
Promising AI
Companies](https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-
most-promising-artificial-intelligence-companies/?sh=434fb68277cf), Wing
Venture Capital's [Enterprise Tech 30](https://www.enterprisetech30.com/wp-
content/uploads/2021/02/2020ET30.pdf), and Gartner's Magic Quadrant. We work
in a highly collaborative environment, and strive to foster a positive,
inclusive culture.  We're backed by leading investors like Accel, Y
Combinator, Sequoia, and BOND. For more information, visit
[www.ironcladapp.com](http://www.ironcladapp.com/) or follow us on
[LinkedIn](https://www.linkedin.com/company/ironclad-inc-/) and
[Twitter](https://twitter.com/ironclad_inc).

  
**About Ironclad IT**

Our IT team plays a pivotal role in creating platforms for success so our
Ironclad team can execute on our vision. As an IT teammate, you'll partner
with our Operations team on growth strategies and execute on technology needs
as we grow. You also bring empathy to understand employee technology needs.
You'll enable the team, build out new offices, and design IT strategy for a
fast-paced, fast-growing technology company.

**Roles & Responsibilities:**

  * General internal support: Solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.

  * Asset Management. Deploy MDM profiles and policies to actively manage the company fleet.    

  * Scale through systems by proactive research and development of IT best practices for systems and processes.

  * Enablement & Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate blockers.

  * Executive support: Assist top leaders in navigating technology support  

  * Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.

  * Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.

  * Building and maintaining office network infrastructure



**Key Skills:**

  * 5+ years experience of support in a technical capacity.

  * Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.

  * Proficient in driving results and outcomes while solving complex problems.

  * Team and goal-oriented.  High output; low ego.

  * Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365.

  * Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets).

  * Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID).

**Benefits:**

  * Health, dental, and vision insurance

  * 401k

  * Wellness reimbursement

  * Take what you need vacation policy

  * Generous parental leave for both primary and secondary caregivers

**Base Salary Range: $120,000 - $135,000 per year**

The base salary range represents the minimum and maximum of the salary range
for this position based at our San Francisco headquarters. The actual base
salary offered for this position will depend on numerous factors, including
individual proficiency, anticipated performance, and the location of the
selected candidate. Our base salary is just one component of Ironclad's
competitive total rewards package, which also includes equity awards (a new
hire grant, along with opportunities for additional awards throughout your
tenure), competitive health and wellness benefits, and a commitment to career
growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records.

