About the RoleLob is building a suite of APIs for the enterprise. We are growing our customer base and headcount quickly and are looking for an experienced hands on IT Manager to join our IT team.&nbsp; This role includes both people management as well as technical hands on leadership. The ideal candidate will have experience managing small teams (2-3) as well as experience setting technical direction and managing IT implementation projects. As an IT Manager you will...<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage 2+ full-time IT Engineers + external vendors / service providers as needed.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Assist in offering on-site and remote support to end users on hardware (workstation and printing) and standard software (MacOS, Zoom, Slack, 1Password, Office suite, GSuite, Okta)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Set the technical direction, budget, capacity, and policies of Lob’s IT organization to support a rapidly-growing workforce, projecting to double in size to 250 in 2021.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Collaborate with senior management to align departmental goals and resource requirements with strategic company initiatives.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage policies and workflows around day-to-day IT support operations (helpdesk ticketing, onboarding/offboarding, policy enforcement, etc).</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage IT engineering projects to support Lob’s growing workforce, including identity management, automation, policy development, and enforcement, compliance obligations, and remote work initiatives.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Manage all IT aspects of Lob’s physical office infrastructure, including security, monitoring, access control, on-prem networking, conferencing, audio/visual systems, building infrastructure, public health and safety initiatives, etc.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">In collaboration with Lob’s security team, design and implement compliant workflows within IT-managed systems according to customer requirements (SOC2, HIPAA, etc).</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Make strategic recommendations and decisions around project outsourcing to align projects with team members’ availability, expertise, and company goals.</li>
</ul> Technical ResponsibilitiesLob is a growing technology startup that uses primarily cloud-based identity management, productivity, collaboration, and support software. It is NOT required (or expected) to have hands-on experience with all of these tools, but the ideal candidate will have familiarity with the general patterns, paradigms, pitfalls, and procedures involved in administering these types of systems:<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Identity management: Okta, Google Workspace (GSuite), HRIS (Paylocity) integration, attribute sourcing / synchronizing.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Single Sign-On: Okta SAML, OpenID, OAuth2.&nbsp; User account management, provisioning, synchronization, and role-based access control best practices.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Cloud-based productivity and collaboration software: Google Workspace (Gsuite), Slack, Zoom, Atlassian (Jira), Notion, Office 365, GitHub.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Device Management and Endpoint Security: Jamf Pro, Carbon Black, Apple DEP administration.</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">On-Premise Office IT: Meraki, Zoom Rooms, SIP Voip services, cloud-based surveillance, and access control.</li>
</ul> About LobLob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print &amp; mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.&nbsp;We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest. Perks<ul>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Health benefits for you and your dependent(s)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Healthcare Flexible Spending Accounts</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Unlimited vacation policy</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Commuter &amp; Parking benefits (includes monthly stipend)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Remote/distributed, in-office and work from home accommodations</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Wellness program (includes monthly stipend)</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Paid parental leave</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">401K</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Dog-friendly office</li>
<li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company</li>
</ul> Our Commitment to DiversityLob is an equal opportunity employer and<a href="https://lob.com/blog/power-diversity-starts-data"> values diversity</a> of<a href="https://lob.com/blog/a-commitment-to-diversity"> backgrounds and perspectives</a> to cultivate an environment of understanding to have a greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the <a href="http://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf">San Francisco’s Fair Chance Ordinance</a>.

**About the Role**

Lob is building a suite of APIs for the enterprise. We are growing our
customer base and headcount quickly and are looking for an experienced hands
on IT Manager to join our IT team.  This role includes both people management
as well as technical hands on leadership.

  

The ideal candidate will have experience managing small teams (2-3) as well as
experience setting technical direction and managing IT implementation
projects.

 ****  

 **As an IT Manager you will...**

  * Manage 2+ full-time IT Engineers + external vendors / service providers as needed.
  * Assist in offering on-site and remote support to end users on hardware (workstation and printing) and standard software (MacOS, Zoom, Slack, 1Password, Office suite, GSuite, Okta)
  * Set the technical direction, budget, capacity, and policies of Lob’s IT organization to support a rapidly-growing workforce, projecting to double in size to 250 in 2021.
  * Collaborate with senior management to align departmental goals and resource requirements with strategic company initiatives.
  * Manage policies and workflows around day-to-day IT support operations (helpdesk ticketing, onboarding/offboarding, policy enforcement, etc).
  * Manage IT engineering projects to support Lob’s growing workforce, including identity management, automation, policy development, and enforcement, compliance obligations, and remote work initiatives.
  * Manage all IT aspects of Lob’s physical office infrastructure, including security, monitoring, access control, on-prem networking, conferencing, audio/visual systems, building infrastructure, public health and safety initiatives, etc.
  * In collaboration with Lob’s security team, design and implement compliant workflows within IT-managed systems according to customer requirements (SOC2, HIPAA, etc).
  * Make strategic recommendations and decisions around project outsourcing to align projects with team members’ availability, expertise, and company goals.

****  

**Technical Responsibilities**

Lob is a growing technology startup that uses primarily cloud-based identity
management, productivity, collaboration, and support software.

  

It is NOT required (or expected) to have hands-on experience with all of these
tools, but the ideal candidate will have familiarity with the general
patterns, paradigms, pitfalls, and procedures involved in administering these
types of systems:

  * Identity management: Okta, Google Workspace (GSuite), HRIS (Paylocity) integration, attribute sourcing / synchronizing.
  * Single Sign-On: Okta SAML, OpenID, OAuth2.  User account management, provisioning, synchronization, and role-based access control best practices.
  * Cloud-based productivity and collaboration software: Google Workspace (Gsuite), Slack, Zoom, Atlassian (Jira), Notion, Office 365, GitHub.
  * Device Management and Endpoint Security: Jamf Pro, Carbon Black, Apple DEP administration.
  * On-Premise Office IT: Meraki, Zoom Rooms, SIP Voip services, cloud-based surveillance, and access control.

****  

**About Lob**

Lob was built by technical co-founders with a vision to make the world
programmable. We offer two flagship APIs (print & mail and address
verification) that enable companies to send postal mail as effortlessly as
sending emails. Lob is venture-backed by the most reputable investors in tech,
and we are rapidly growing our team to shape the future of our company and
meet the demands of a quickly growing customer base and dynamic product
offerings.



We give our employees a lot of responsibility and ownership of their work. You
will have fun at work while engaging in challenging projects with the best and
brightest.

 ****  

 **Perks**

  * Health benefits for you and your dependent(s)
  * Healthcare Flexible Spending Accounts
  * Unlimited vacation policy
  * Commuter & Parking benefits (includes monthly stipend)
  * Remote/distributed, in-office and work from home accommodations
  * Wellness program (includes monthly stipend)
  * Paid parental leave
  * 401K
  * Dog-friendly office
  * Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company

****  

**Our Commitment to Diversity**

Lob is an equal opportunity employer and[ values
diversity](https://lob.com/blog/power-diversity-starts-data) of[ backgrounds
and perspectives](https://lob.com/blog/a-commitment-to-diversity) to cultivate
an environment of understanding to have a greater impact on our business and
customers. We encourage under-represented groups to apply and do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, disability status, or
criminal history in accordance with local, state, and/or federal laws,
including the [San Francisco’s Fair Chance
Ordinance](http://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf).

